YOLANDA R.

STOWERS
3413 Village Drive N Upper Marlboro MD, 20772
C# 301-653-5380
ysdd8d00@westpost.net
Attn: Human Resources
This letter and enclosures transmits my completed resume in
consideration for the vacancy announcement position in your office.
I'm a graduate of Prince George's Community College with an
Associate of Applied Science in Business Management. Currently I am
studying to receive my Bachelors Degree in Business Administration
with a concentration in Human Resources. I am extremely interested in
a junior level position within this agency that will allow me the
opportunity for growth and advancement. As you continue to review
this application you will notice that this is an indication of my
desire to enter the Federal Employment work force. Additionally you
will discover that my non government experiences within the work
force serves to qualify me for the position, a position that is vital
to the successful operation of any organization. In addition to my
education, I have obtained knowledge or experience in the following:
The ability to adapt work through conflicts and persuasively
influence outcomes
Effectively cope with change and is comfortable changing direction
and acting without complete information
Establishes and maintains effective relationships with business
clients and gains their respect and trust
Ability to develop and deliver effective presentations and
written/oral communications
Strong organizational and prioritization skills
Team player works with others effectively respectfully and cordially
Develops solutions to basic problems
In selecting me for your vacancy you would be selecting someone with
a strong work ethic, integrity, and skill to perform at a high level.
I have enclosed my resume for review. I appreciate your time and
consideration for this position and hope to hear from your office in
the near future.
Sincerely,
Yolanda Stowers
YOLANDA R. STOWERS
3413 Village Drive North
Upper Marlboro MD, 20772
C# 301-653-5380
ysdd8d00@westpost.net
 Citizenship: United States of America
CLEARANCE: None
Veterans Preference: 5 points, United States Air Force 11-14-2000 to
09-09-2003
Highest Federal Grade: GS-04, Step 1 October 2005 to August 2007
Occupational Series: 2091 Sales Store Clerk

SUMMARY OF QUALIFICATIONS & EXPERIENCE

I am an experienced administrative professional with 9+ years in the

private and military industry. An overview of my work history shows
that I have always been customer-centric, as I have held various
positions requiring direct interaction with those needing to be
serviced whether it is the senior staff of staff of my peers. It will
also show that I have strong leadership and managerial skills,
outstanding organizational and office administration skills to
include personnel management, database expertise, and administrative
support capabilities. I possess excellent oral and written
communication skills. I'm able to establish priorities and implement
decisions to achieve both immediate and long term goals.
PROFESSIONAL ACCOMPLISHMENTS
ADMINISTRATIVE ASSISTANT 2/23/2010 - Present
AAA MidAtlantic Hours per week: 40
6304 Sheriff Road Salary: $32,000
Landover MD 20785 Supervised: N/A
Supervisor: Dexter Douglas (443) 465-2097
Ability to plan and provided administrative and technical support to
high level Senior Executive Service (SES) officials by reviewing,
coordinating and/or handling incoming and outgoing mail, phone calls
and correspondence. I provide administrative functions to include
facilitation of answering phones,receiving/sending faxes, email
traffic, and requests for information. I also handle more than 50
company inquiries daily from the general public relating to member
discounts, loans, insurance, travel deals, and reviewing all
questions to determine the correct level of action. I direct
non-related AAA calls to superiors for resolution. Participate with
team members to identify and resolve administrative issues and
develop strategies, processes, and procedures to improve
administrative operations. One successful effort resulting from team
collaboration involved changing the call out procedure for the AAA
vendors so that supervisors and managers can maintain consistent
awareness of vendor driver schedules daily.
Administer customer examination test to new applicants. Maintain
employee confidential records. Pay, process, code and fax invoices to
the accounting department. Process employees expense reports for
reimbursement and travel vouchers for review and signature of the
Chief of Financial Services. Handle new hire and termination
paperwork. Schedule interviews for potential new hire employees.
Three times a week make bank deposits from the money that was
collected from roadside assistance services (towing, battery,
lockouts, and gas calls). Order office supplies and uniforms for all
employees.
TECHNICAL EXPERIENCE:Used and maintain customized automated software
application for tracking by inputting all employees traveling to
different AAA locations in D2000 system. Create spreadsheet documents
to keep track of all money from roadside assistance services using
Excel. Prepare and maintain accuracy of all employee files
SPECIFIC ACOMPLISHMENTS: To have the manager review and sign for all
reports, expenses, and invoices before sending them to the corporate
office. Create office memorandums alerting appropriate personnel
(managers, supervisors, and other staff of upcoming changes in AAA
policy. Transfer Medical Documentation from paper files to electronic
files.
CUSTODIAN 11/15/2009 a" 2/20/2010
Plant Division Hours per week: 40
Washington Metropolitan Area Transit Authority Salary: $24,000
600 5th Street. NW Supervised: N/A
Washington DC 20010
Supervisor: William McIntosh (202) 253-8809
CUSTOMER SERVICE: Counseled customers in the train stations on the
best route to get to their destinations. Guided customers to the
particular train line (green, yellow, orange, red, or blue) depending
on what station they needed to go to. Referred customers to the fare
card machines if they needed to get a new card or add money to the
previous fare card.
SPECIFIC ACOMPLISHMENTS: Swept, mopped, stripped, scrubbed, waxed
and polished floors using heavy industrial equipment. Cleaned
restrooms and other public areas in various facilities. Performed on
call clean up of spills, debris, and litter from two or three train
stations. Pulled and cleaned trash cans as needed. Restocked paper
towels and toilet paper as needed during the shift. Wiped down fare
card machines and cleaned the station manager's section as required.
LOAN SPECIALIST 8/20/2007 a" 9/11/2009
Andrews Federal Credit Union Hours per week: 40
5711 Allentown Road Salary: $31,000
Suitland, MD 20746 Supervised: N/A
Supervisor: Vernise Bryant (301) 996-2054
 ADMINISTRATIVE SUPPORT: Maintain administrative office flow. Track
and maintain files. Facilitated phone, fax, email traffic, and
requests for loan information. Entered and filed loan applications
according to the specific loan type (auto, consolidation, or credit
card applications). Print required faxes related to the particular
loan the customer was applying for. Retrieved mail/interoffice mail
and gave to the appropriate staff member. Procure and maintain office
supplies for the loan department.
CUSTOMER SERVICE: Answered telephones regarding new inquiries about
loans or credit cards. Compiled information such as income, whether a
customer wanted a cosigner on the loan/credit card, what type of loan
they wanted, and how much they qualify for based on income and debt
ratio. Retrieved credit reports and explained to members if needed
what was on the report.
TECHNICAL EXPERIENCE: Entered notes from telephone conversations
into the FSP Database System so that if another person got the member
on the telephone, he or she can stay affluent to what was going with
the member.
Funded loans in the FSP database system. Cut loan checks or
disbursed loan proceeds into the customer savings/checking account.
Mailed loan checks to customer address or gave the loan check to the
customer at the branch. Processed loan applications through FSP loan
system.
SPECIFIC ACOMPLISHMENTS: Promoted from a Loan Assistant to a Loan
Specialist after seven months of being with the company. Maintain the
administrative office flow, track and maintain loan files, manage the
correspondence and information, maintain inventory and procure office
equipment and supplies. Received good customer service appreciation
award for giving excellent service to members in April 2009.
SALES STORE CHECKER
GS-4 STEP 1 10/11/2005- 8/17/2007
National Gallery of Art Hours per week: 40
600 Constitution Ave. Salary: $25,000
Washington DC 20008 Supervised: N/A
Supervisor: Nancy Vibert (202) 789-4602
CUSTOMER SERVICE: Helped customers with making decisions on
merchandise. . Provided friendly customer service and greeted
visitors in order to help them in their selections of merchandise.
Answered questions and offered alternative suggestions to customers.
SPECIFIC ACOMPLISHMENTS: Maintained inventory once a year in the
sales shop and came in early in order to get a jump start on the
process and as a result of that inventory got completed early.
Encoded stock numbers on merchandise and stocked shelves with
merchandise as needed. Operated electronic cash registers to identify
items being purchased by patrons, totals the amount due, accepts
payment, and provided a receipt that shows the quantity and price of
the items purchased.
 TELLER
Hibernia National Bank 04/10/2005-8/27/2005
New Orleans, LA Hours per week: 25 a" 30
Supervisor: N/A Salary: $17,000
Phone number: Unknown Supervised: N/A
CUSTOMER SERVICE: Controlled and accounted for all funds received
and deposited daily. Verified, reported, computed and secured a wide
variety of daily cash items, including all denominations of paper
currency and coins in circulation including checks, coupons, and
vouchers. Greeted customers and provided the bank service that they
needed. Ensured accurate and timely processing of basic transactions
for banking center customers. Balanced cash drawer at the end of the
shift to make sure it totaled $10,000. Managed money in the cash
drawer during and after every transaction.
UNITED STATES AIR FORCE 11/14/2000-09/09/2003
Operations Resource Management Hours per week: 40
Tinker AFB, OK Salary: $25,000
Supervisor: Fran Watson (605) 747-2231 Supervised: N/A
CUSTOMER SERVICE: Monitored flight physicals, physiological
training, aircrew qualifications, and other aircrew programs.
Scheduled aircrew training and aircraft sorties and maintained
confidential mission information. Monitored individual flight
requirements, unit flying hours, and aviation changes for over 300
aircrew members. Created a continuity book that designated how the
operations resource specialist job should be done. The continuity
book was a step by step guide line for all new airmen to use so that
he or she can learn the job and because of this I received an
Excellent Airman Award. Collected and reviewed aircrew items that are
kept in the safe and made sure that the individual that signed out the
equipment had clearance to receive it.
TECHNICAL EXPERIENCE: Performed and managed aviation and parachutist
Host Aviation Resource Management (HARM) and Squadron Aviation
Resource Management (SARM) functions related to scheduling,
standardization and evaluation, flying and ground training, aviation
flight records, parachutist jump records and squadron operations.
Operated and maintained the Aviation Resource Management System
(ARMS). Entered all required training information, flying hours, take
off and land times of aircrew members into the Aviation Resource
Management System. Updated flying schedules on Microsoft PowerPoint
for the squadron. Trained over 40 new airmen in the operations
management squadron by using the continuity book I created.

SPECIFIC ACOMPLISHMENTS: Obtained an Air Force Training Ribbon

during the six weeks of Basic Training. During Operation Enduring
Freedom, I earned a National Defense Service Medal and an Air Force
Outstanding Unit Award. Reported late or early flight time to the
squadron commander and the reason why the plane took off late or
early. Coordinated with Command Post if the plane was going to take
off early or land late. Received reports from the Maintenance
squadron on each airplane status, whether it needed serviced or not.

EDUCATION
Associate of Applied Science, Prince George's Community College,
Largo, MD 20774 64 semester hours Graduation Date: May 20, 2009
Human Resources Certificate issued August 14, 2008
Letter of Recognition for Human Resource Management issued April 22,
2008
Bachelors in Business Administration Concentration Human Resources,
University of Maryland University College, Adelphi MD 20783, 17
semester hours
Expected Completion Date: December 2011

ADDITIONAL SKILLS

I have advanced organizational skills and the ability to work with

senior executive service (SES) personnel in highly stressful
environments and situations. Type at least 45-50 words per minute and
possess excellent professional telephone etiquette. Have a thorough
knowledge of Microsoft Office 2007 to create documents, spreadsheets,
presentations, and emails using advanced functions. Strong knowledge
of Adobe, Acrobat 9, Lotus Notes, Microsoft Word, Excel, PowerPoint,
and Oracle Browser. I can effectively cope with change and I am very
comfortable changing direction and acting without complete
information or direction. I have established and maintained effective
relationships with business clients. Maintained the respect and trust
of business clients. I have the ability to develop and deliver
effective presentations through either written or oral communication.
I possess strong organizational and prioritization skills. I am a team
player and can work with others effectively respectfully and
cordially. I have the ability to develop solutions to basic problems.
I am able to use departmental databases, web sites, and internet
capabilities to research quickly and accurate organizational or
department information.