Terri Petropoulos, SPHR

1 Longfellow Place, Apt. 3220

Boston, MA 02114
617- 230-3721
tpetro@rcn.com
http://www.linkedin.com/in/terripetropoulos
Summary
Human Resources Professional who adds value to an organization by communicating
clearly at every level, partnering with leaders to solve problems with innovativ
e and strategic solutions, pro-actively managing employee and labor relations, b
uilding strong teams, providing meaningful and useful education, having financia
l and computer expertise and most importantly, maintaining a sense of humor.
Experience
Linden Ponds (an Erickson Living Community) Hingham, MA 2004-2010
A Continuing Care Retirement Community (CCRC) (independent living, skilled nursi
ng, home health and assisted living)
Director of Human Resources
Directed and managed the Human Resources Department with an HR staff of 6 servin
g 775 employees and 1200 residents. Partnered with operational leaders to manage
employee relations, recruitment and retention strategies. Member of the executi
ve team and the corporate diversity and inclusion committee
* Recruited and oriented 138 employees in 3 months prior to the grand opening of
the community
* Received a corporate innovation award for the development of a campaign for em
ployees and residents to "Live Better at Linden Ponds" resulting in an on-boardi
ng video for all employees which strengthened commitment to mission and values
* Created "Leadership Clips," training for community leaders in short sessions
with "take aways" on topics such as: coaching, interviewing, union avoidance, ho
w to communicate successfully with everyone, and customer service
* Trained community leaders on the importance of meeting regulatory obligations
including HIPAA, federal, state and local laws and regulations
* Published a "Manager's Guide" (everything a new or experienced manager needs
to know in one easy to use binder)
* Initiated a customer service program, "mission moments" rewarding employees fo
r exceeding expectations relating to customer and employee satisfaction
North Hill, Needham, MA 1996- 2004
Director of Human Resources
Directed and managed the Human Resources Department of a CCRC with an HR staff o
f 3 serving 300 employees and 600 residents. Member of the executive team
* Chaired the strategic planning committee, developed a 5 year plan with specifi
c goals, objectives and measurements
* Acted as the Corporate Compliance Officer, monitored and investigated all comp
liance issues including HIPAA
* Managed retention pro-actively, turnover was never more than 10% annually
* Developed a criteria and competency based performance appraisal system which i
ncluded pay for performance which resulted in improved employee morale
* Started an in-house English as a second language program (ESL) for employees u
sing community residents at tutors resulting in increased satisfaction for resid
ents and employees
Nursing Services, Salem, NH 1995- 1996
(A Medicare Certified Home Health Agency)
Human Resources Manager
Created a Human Resources Department with an HR staff of 3 serving more than 100
0 (mostly per-diem) employees
* Created a data-base for tracking all employee data
* Developed employee orientation and training modules
St. John of God Hospital, Brighton, MA 1988-1995
Director of Human Resources
Directed and managed the Human Resources Department with a staff of two serving
300 employees in a Chronic/Rehabilitation Hospital with 78 Beds. Member of Exec
utive Team
* Negotiated 3 union contracts with SEIU
* Developed New Employee Orientation and Training for all employees
* Created a Policy Manual and an Employee Handbook which resulted in better unde
rstanding of compliance and regulation for leaders
* Partnered with Nursing to recruit foreign-born nurses during a serious nursing
shortage
o Worked with immigration to maintain H-1 Visas
Other Experience
Alice Peck Day Memorial Hospital, Lebanon NH
Director of Human Resources
* One person department performed all Human Resources functions.
Dartmouth Medical School, Hanover, NH
Administrator/Office & Business Manager
* Supervised, trained and managed the support staff (26 employees)

Education
Dartmouth College, Hanover, NH, Masters level, nine courses, leadership and dive
rsity
Salem State College, Salem, MA, Bachelors level, business administration and the
atre
Salem Commercial School--Salem, MA, accounting and business administration
Professional Organizations
MHHRA-Massachusetts Healthcare Human Resources Association-Board member
ASHHRA-American Society of Healthcare Human Resources Association-Conference Com
mittee
NEHRA-Northeast Human Resources Association
SHRM-Society for Human Resource Management
HRC-Human Resources Council
Certifications
SPHR--Senior Professional of Human Resources certified since 2003
Langevin-Certified Training Generalist certified in 2001
Zenger Miller-Training Generalist certified in 1992