DIANNA ERRINGTON

Phone: (916) 704-5118 dededbb0@westpost.net

AREAS OF STRENGTH
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COMPREHENSIVE OFFICE MANAGEMENT
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WORKLOAD PRIORTIZATION/MULTI-TASKING
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EXEMPLARY AND AWARD-WINNING CUSTOMER SERVICE
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WORD PROCESSING AND DATA ENTRY
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DETAILED CALENDAR MANAGEMENT AND SCHEDULING
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MULTI-LINE TELEPHONE AND RECEPTION
PROFESSIONAL EXPERIENCE
OPERATIONS MANAGER 2008 to Present
Pacific Dental Services a" River City Dental Group, Fair Oaks, CA

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Lead office from bottom 20% of 200+ offices, to top 15% in company
in less than one year.
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Awarded #1 Office for Region - Collections (97%) 2009. On target to
receive this award for 2010.
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Responsible for financial results of office to include Insurance
Coordination, AR/AP, Collections, Payroll, Scheduling,
Customer/Patient Relations. Provide leadership for 3 Dentists, 2
Specialists, and 6 Staff.

ADMINISTRATIVE ASSISTANT TO THE PRESIDENT 2003 to 2005

Washington and Lee University, Lexington, VA

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 Seamlessly collaborated with President, Executive Secretary to the
Board of Trustees, and several senior officers to prioritize,
expedite, and effectively complete administrative functions and
projects.
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Championed design and introduction of multi-user electronic database
which accelerated file retrieval by 65%, dramatically eliminating
duplication of files and misfiling.
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Efficiently answered multiple phone lines, maintained calendars for
President and administrators, and greeted and directed dignitaries,
celebrity, alumni, faculty and students daily.

PROGRAM DIRECTOR AND COORDINATOR 2002 to 2003

Success By 6 (R), United Way of Rockbridge Co., Virginia

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Exhibited exemplary administrative, planning, and organizational
talents in orchestrating efforts to successfully implement first-ever
non-profit early childhood initiative for all of Rockbridge County.
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Skillfully oversaw all clerical functions, supported grant
procurement, and community engagement in various initiatives set
forth by the United Way Board of Directors.

SENIOR NETWORK COORDINATOR 1993 to 2000

Dorling-Kindersley Family Learning, Orlando, FL

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Spearheaded sales and marketing for adult and children's
informational/educational books, CDs and DVDs, consistently
increasing group sales by 35+% annually.
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Demonstrated dynamic leadership qualities in successfully training
and directing a top-performing team of 85 Sales Associates servicing
a 7-state territory, while concurrently acting as Certified School
and Library Sales Representative and National Learning Link Trainer.

EDUCATION & PROFESSIONAL DEVELOPMENT

BS/MBA a" MAJOR BUSINESS ADMIN. AND MARKETING. _in progress a"_
Western Governors University

COMPUTER SKILLS
Microsoft Windows Vista, XP & 2000, Microsoft Office Suite (Word,
Excel, Outlook), Quicken, GroupWise, CPS, QSI, Dentrix, EagleSoft