Sheila McGuire

2308 Echodale Bettendorf, IA 52722

E-Mail: sheera9@yahoo. com 563-505-9630
Objective:
To attain a professional position with a progressive company where there are gro
wth opportunities and I am able to use my training and experience to contribute
to company success.
Qualifications:
* I have Human Resource Manager experience, as well as over one year as Benefits
Administrator.
* I was General Manager for Mesaba Airlines, Bloomington, Illinois for over one
year.
* I have over 10 years managerial experience for various companies.
* I have over five years recruiting and employee development experience.
* Im motivated and enthusiastic about developing good relations with clients and
internal staff.
* Experience with software products: Windows 95/98/2000/XP, MS Office products 9
7/2000/2003, Internet Explorer, Visual Labor Management System, AS/400 payroll s
ystem, Oracle, and Legacy.
Work History:
Customer Sales and Service Representative Alcoa Bettendorf, IA
09/06-Present
* Responsible for the service of mainly export customers, order entry, and actin
g as liaison between customers and the plant.
* Keep track of customer orders through various systems including Oracle, Legacy
, and Microsoft Office products.
* Received training in various aspects of exporting including Incoterms, customs
regulations, customs brokers, and NAFTA.
* Traveled to customer locations in Canada to visit their plants, learn their op
erations, and discuss how to work with them to achieve their goals.
* Worked on various ABS projects such as TPMs, Kaizans, and problem solving idea
s.
* Attended Alcoa sponsored Import/Export seminar in Pittsburg, and Canadian Impo
rt/Export seminar in Montreal.
Customer Sales Representative Sivyer Steel Bettendorf, IA
10/05-09/06
* Responsible for customer service, acting as liaison between customers and the
foundry.
* Kept track of all customer products, orders, ship dates, and expected problems
or delays.
* Traveled to customer locations to visit customers, learn their business, and p
rovide information.
* Received training in Microsoft Office products, Metallurgy, Technology of Meta
l Casting, and blueprint reading.
* Took a course at the Department of Defense in Columbus, Ohio on how to obtain
government contracts and different government systems including Wide Area Workfl
ow.
Benefits Administrator Von Maur
Davenport, IA
4/04-10/05
* Responsible for processing all health, dental, and life insurance for the enti
re company.
* Travel to stores twice a year to give seminars on 401(k), and keep track of ne
wly eligible associates.
* Reconcile monthly billing for health, dental and life insurance.
* Answer all questions from Human Resources Managers and associates on benefits.
* Keep track of all benefits applications, as well as rotating files.
* Administer COBRA, send out all initial paperwork and required notices, and kee
p track of payments.
 Human Resources Assistant/ Keyholder
10/03-4/04
* Processed weekly payroll for the entire store
* Kept track of all employee files, and notified Floor Managers of upcoming revi
ews making sure they were completed in a timely manner.
* Responsible for planning store events and contests, as well as general employe
e morale.
* Distributed paperwork for employees newly eligible for benefits, making sure t
hey were processed in a timely manner.
* Manager opening and closing the store, ensuring employee safety, as well as lo
cking all cash transactions in the evening and shutting down the computer system
in a timely and correct manner.
* Ensuring good customer service throughout the entire store.
* Interviewed, recruited, and hired new associates, and did all orientation trai
ning.
Department Manager Von Maur Moline, IL
5/01-1/03
* Manager responsible for disseminating information from store manager to sales
associates.
* I was responsible for weekly scheduling, tracking of department sales, and sal
es projections.
* Training new associates on company policy and procedures.
* Coordinate teams for holiday setup, as well as weekly merchandising and displa
y.
* Verifying weekly payroll reports, completing monthly quadrants for Customer Se
rvice Improvement Program, and doing reviews for all associates.
Human Resources Manager ShopKo Stores, Inc. Moline, IL
8/00 - 4/01
* Team Relations Leader responsible for disseminating information from corporate
headquarters to Team Leaders.
* Responsible for all recruiting, hiring, interviewing, and orientation of new T
eam Leaders and teammates.
* Responsible for calculating payroll, figuring Labor Cost Analysis, and benefit
s administration.
* Developed a peer-training program improving employee retention.
* Developed and coordinated events designed to heighten employee morale.
* Responsible for purchasing all supplies for store utilization.
Senior Customer Service Agent Mesaba Airlines Quad City Airport
9/93 - 8/00
* Use PARS mainframe system for making reservations, ticketing, and checking in
passengers. Duties included: Ticketing service, troubling shooting problems, an
swering phones, loading aircraft, weight and balance calculations, de-icing airc
raft, and end of day accounting for cash transactions.
* Use Cardinal mainframe system for registering freight and VIP reservations, as
well as freight tracking for both domestic and international shipments.
* Use Worldtracer mainframe system for international packaging and tracking of m
issing shipments.
* Responsible for using Fuel Management system to account for jet purchased for
flights.
General Manager Mesaba Airlines Bloomington, IL
4/92 - 9/93
Opened a new airline station and trained all employees. Training included a
ll computer transactions, safety regulations, and company procedures.
Responsible for maintaining station manuals, safety procedures, and updated
employee training with regards to FAA regulations.
 Responsible for monitoring payroll, balancing Ticketing Agent reports, and
staff scheduling.
Attended seminars on personnel management, customer service techniques, and
federal laws pertaining to workplace regulations.

Education:
Bachelor of Arts Degree in Public Relations and Communications
University of Northern Iowa, Cedar Falls, Iowa Graduated May 1987
Spirit Lake Senior High School Graduated May 1982