Donald A Frigaard

2211 So Ridgemont Ln Spokane Valley, WA 99037

(509) 893-3419, Cellular (509) 844-4370

Experience:
03/2007 a" 10/2010 Director of Real Estate Service,
Spokane Teachers Credit Union Spokane, WA
Responsible for oversight of STCUas real estate services department to include b
ut not limited to: Residential loan administration, origination, processing, un
derwriting, closing (both internal and outside), servicing, and secondary mark
et activity. Grew STCUas real estate funds under management from $270 million
to over $650 million (an average of 35% per year). Maintained high credit quali
ty resulting in less than .10% in first mortgage delinquency and loss. Establis
hed and monitored pricing on all first mortgage loan products. Researched and i
mplemented new products and procedures. Created an environment of high producti
vity while maintaining efficient staffing levels and limiting turnover to less
than 10% per year. Voting member of ALCO, Strategic, MLC, Member Delight, and D
irectoras committees.
07/2004 a" 02/2007 Assistant Vice President of Business Service,
Numerica Credit union Spokane, WA
Accountable for creation/development, production, and tracking of the Business S
ervice department/commercial loan portfolio. Including but not limited to: Sys
tem implementation, commercial loan origination, presentation, processing, and u
nderwriting. Hiring and recruitment, business development, deposit programs, me
rchant services, and the SBA lending programs for Numerica Credit Union.
03/1991 a" 07/2004 Vice President - Consumer Banking and
Mortgage Lending
Washington Mutual Savings Bank
Consistently developed Consumer Financial Center and Home Loan Centers that
were ranked in the top 10% of Washington Mutual after the first year of
operation based on the following key performance indicators:
Production, customer service satisfaction (surveys and mystery shops), audits
performance (operations and lending), and total services per customer (cross
sales).
11/2001 a" 7/2004 Managed and opened Northern Idaho Financial Centers in Coeur
DaAlene and Post Falls, Idaho. Branches received the prestigious aPremiera rank
ing in both 2002 and 2003 with the highest company ROA of all ain-Storea financi
al centers (Top 10% of the company).
02/1994 a" 10/2001 Managed and opened multiple Home Loan Center sights in Color
ado Springs and Greenwood Village, Colorado, two in Boise Idaho, and one in Namp
a Idaho. To include: Residential origination, construction (both speculative a
nd custom), wholesale mortgage lending, and consumer lending. (Over $100 milli
on in production in years 1996, 1997, 1998, 1999, 2000, 2001 and along with over
$45 million in approved builder lines).