Sheena L.

Crawley
79 Boxwood Lane
Willingboro, New Jersey 08046
(609) 937-4292
sheenacrawley@hotmail.com
CAREER OBJECTIVE
To obtain an office support position with opportunities to demonstrate good cle
rical and communication skills, accept and learn new challenges and grow with th
e department
PROFESSIONAL WORK HISTORY
Phillips & Cohen Associates (PCA), Westampton, New Jersey
Financial Recovery Specialist/Collections (5/2009-3/2010)
a Performed outgoing calls using manual and automated dialer system and responde
d to incoming consumer calls in reference to outstanding debts
a Logged all incoming/outgoing calls, payment information within company system
and setup payment arrangements/settlement terms with consumers
a Informed and educated consumers of possible financial options to resolve debts
and financial accounts expeditiously according to company & client policies and
regulations, worked as mediator for clients & consumers
Affiliated Computer Services (ACS), Hamilton, New Jersey
Customer Service Representative (1/2009-5/2009)
(New Jersey Child Support Payment Center)
a Responded to incoming telephone inquiries and complaints using standard scri
pts and procedures, gathered information, researched/resolved inquiries and logg
ed customer calls
a Communicated appropriate options for resolution in a timely manner, Informed c
ustomers about services available and assessed customer needs
a Assisted in planning and implementing department goals and made recommendation
s to management to improve efficiency and effectiveness
Vitality Food Service, Burlington, New Jersey
Service Dispatcher (6/2004-8/2008)
a Answered incoming calls from customers & company employees requiring equipment
service, maintained open service calls list, handled customer complaints, serve
d as direct liaison between customers, operation supervisors & technicians, proc
essed service tickets & logged technician times
a Dispatched & coordinated service related orders to company employees, internal
service technicians and/or third party service agents
a Efficiently processed service information accurately to maintain communication
w/customers, supervisors and technicians for the Northeast ,Southeast & Mid-wes
t regions

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Interactive Services Group, Delran, New Jersey

Sales Support Representative/Accounts Receivable Administrator (3/2003-3/2004)
Accomplishment
Began as sales support representative and was promoted to accounts receivable
administrator
a Maintained all administrative duties for entire sales team, such as, creating
promotional materials for sales events.
a Filed client records and performed various customer support duties. Contacted
new business prospects through mailings
a Processed invoices, completed accounting reports, collected payments, responde
d to customer billing inquiries, keyed data related to customer accounts, manag
ed overdue accounts and B2B collections
a Maintained accounts receivable filing system. Setup new customer accounts and
contracts, bank deposits, cross trained in Accounts Payable

Certified Wireless, Delran, New Jersey

Administrative Assistant (3/2001-2/2003)
a Performed pager invoicing for quarterly and annual customers.
a Balanced a multitude of tasks such as a" data entry, maintained customer data
bases, Answered and screened in-bound telephone calls, general office duties, mo
nthly commission reports, accounts receivable, reconciliation of bank statements
and processed refund checks.
a Supported sales representatives, opened and closed business on a daily basis.
Burlington Coat Factory, Burlington, New Jersey
Inventory Control Data Entry Clerk (8/2000-3/2001)
a Organized work with careful attention to detail
a Utilized clear and concise communication skills to assist store/receiving mana
gers to help resolve various situations.
a Handled a multitude of tasks such as inventory adjustments, transfers, and spe
cial projects on a daily basis.
Host Marriott Services, Mt. Laurel, New Jersey
Administrative Assistant (1/1999-3/2000)
Accomplishment
Began as cashier and was quickly promoted to administrative assistant.
a Implemented multiple procedures such as a" accounts payable, logged company fo
od transfers, updated new employee files, and budget plan, payroll.
a Effectively used communication skills on a variety of issues daily

Page 3 - Crawley
Education/Training
Star Technical Institute a" 1995
Microcomputer Data Operations/Diploma
Cittone Institute - 1997-1998
Realtime Court Reporting
Burlington County College - 2004
Business Administration
DeVry University a" 2006-Present
Business Administration w/ specialty in Human Resources (HR)
Computer Skills
Typing 40-50wpm, Microsoft Word, Microsoft Office, Excel, PowerPoint, Access, A
CT! Software, ACCPAC Plus Software, Lotus 1-2-3, Lotus Word Pro, Lotus Notes, P
eople Soft, Titan, Accounting Software, Multi-line Phone Systems, Word Perfect,
Fax, Copier Adding machine, Customer Service, SAP.
Professional Skills and Abilities
PERSONABLE, HIGHLY MOTIVATED AND ENTHUSIASTIC
MATURE PROFESSIONAL, RELIABLE, DEPENDABLE, FLEXIBLE
ABILITY TO WORK INDEPENDENTLY AND WELL WITH OTHERS
ABILITY TO PRIORITIZE AND MULTI-TASK
ABILITY TO MEET DEADLINES, WORK UNDER PRESSURE AND BE FLEXIBLE
ABILITY TO WORK IN DIVERSE ENVIRONMENTS AND ADAPT TO CHANGE