James A.

McGoldrick
West Chester, PA 19382 a Cell: 610-420-6200 a
jme36586@westpost.net
http://www.linkedin.com/in/jimmcgoldrick

Senior Technology Manager

Strategic & Tactical Planning a Multi-Million Dollar Budget Management a Large-S
cale Projects
Quality Assurance a Client Relationships a Technical Operations Management a Tea
m Leadership
Business & Results-Driven Management Acumen a" High level of proficiency in the
execution of multiple large voice, data and desktop technology projects. Demonst
rated expertise in strategic & tactical thinking, relationship management with c
ustomers, vendors and employees. Proven record of accomplishment of successfully
managing a diverse 180+ technical operations organization to meet/exceed goals,
across multiple business units, technical disciplines and projects. Effective c
hange agent with strong interpersonal and communication skills, able to implemen
t enterprise programs/projects, QA, and ROI spending rationale to senior managem
ent. Dynamic leader, decision maker, strong work ethic and team player who produ
ces results.
__________________________________________________________________________
aJim is a consumate professional. He possesses a combination of technical expert
ise as well as strong management experience and has a good understanding of what
it takes to lead in a complex environment.
Jim was a pleasure to work with, especially during tumultuous times such as the
major integration of two large institutions. Jim is highly recommended for any t
echnology leadership position.a
Jon Vez, SVP Business Exec Card and Contact Center Technology, Bank of America
__________________________________________________________________________
Experience, Key Contributions and Performance Milestones:
Bank of America, Wilmington, DE a" 2006 to 2008
Senior Vice President
Senior member of transition team pre and post acquisition; managed regional team
responsible for $10 million project to re-image and refresh of 20,000 legacy MB
NA workstations to Bank of America platform, finishing 3 months early and 17% un
der budget. Managed Consumer Engagement Team for all move, add and change activ
ity for business partners in legacy credit card services. Oversaw regional team
responsible for managing facility decommissioning and move activities for multi
ple locations in Maine, Delaware and Ohio. Responsible for assessment of projec
ts technology requirements, system validation, operations processes and to ident
ify opportunities to reduce cost, increase ROI and enhance operations
MBNA America Bank, Wilmington, DE a" 1999 to 2006
Senior Vice President, Regional Technical Operations (1999-2006)
Oversee all aspects of technology services (voice, data, LAN, WAN and predictive
dialers) and project management across all US-based regional locations for 13,0
00 + employees in 21 cities. Responsible for $24 million+ capital and expense b
udget and all technical, personnel, compliance, quality assurance and audit issu
es. Provided leadership and direction to 12 direct reports (FVP and below).
a Led Organizational Transformation. Assessed organizational needs for technolo
gy and information systems and planned innovative solutions to increase effectiv
eness and efficiency. Results included
3 million dollar budget reduction over three years and 24% staff cutback. Annua
lly exceeded productivity goals to achieve service level agreements with busines
s units. Aligned IT strategies with business priorities, positioning Regional T
echnical Operations as a strategic partner of the overall business.
Built Best-in-Class Service Delivery Environment. Created and executed strategi
c, large and complex cross-functional technology initiatives, including (i.) i
mplementation of multi-tiered Windows client server (250+) and desktop upgrades
to Windows 2000 platform, two months ahead of schedule and $7 million under budg
et,
(ii.) led new site implementations, regional facility expansions and acquisition
s, including installation of new infrastructure including all voice, desktop, LA
N and WAN, on time and under budget.

James A. McGoldrick
West Chester, PA 19382 a Cell: 610-420-6200 a

a Optimized Team Results Maintained a team-orientated working environment, creat

ing a culture of commitment and accountability and a continued focus on profitab
ility, quality and customer service.
a Served as Key Member of the Senior Leadership Team Advised the CIO and execu
tive management on technical matters and participated in strategic and tactical
planning. Contributed in defining and establishing short- and long-term technol
ogy strategy, with focus on integrating business strategy and technology initiat
ives to develop a comprehensive roadmap for future technology direction.
a Delivered Maximum Performance. Ensured that services provided were high quali
ty, operationally integrated with all locations, and consistent with business sy
stems to meet corporate needs of MBNA and maintain competitiveness within the ma
rket. Established best practice methods and standardized processes, improving c
ost-effectiveness and achieving a 99.99% error-free environment.
a Demonstrated Excellent Management and Prioritization Skills. Leveraged techno
logies to optimize the customer experience at all touch points and maximize cust
omer relationships. Provided direction to a large technical operations team res
ponsible for both building new capacity and managing 24 x 7 support of networks,
public-facing applications and internal information systems.
Senior Project Manager, Regional Support, Wilmington, DE (1994-1999)
Managed project implementation and timelines for all technology supporting new r
egional buildings. Directed establishment of 19 call centers for multiple busin
ess units, across the US and Canada. Accountable for installation of over $65 m
illion in technology assets, supporting 13,000+ people. Personally designed and
managed complete technology installation for Cleveland Browns (NFL) stadium. Aw
arded prestigious Hallmark Award (1996).
a Ensured Success of Critical Technology Projects. Functioned as the subject ma
tter expert and resolved issues, questions and problems as they arose, deliverin
g all projects on time and under budget. Role required high degree of technical
competency, strong management, negotiation and networking skills to ensure cons
ensus and cooperation among operational areas, vendors and construction teams.
Trace Services, Inc.
General Manager
Key member of the executive team involved in all aspects of business start-up an
d operations for utility services company, including strategic decision-making,
day-to-day operations, staffing, labor relations, client management (PECO) and c
ompliance management for PA Public Utilities Commission requirements.
AT&T Corporation
National Account Service Manager
Field Service Manager, SE PA
Corporate Education Manager
Manager, Data Services, DE
Rapid progression through increasingly responsible leadership roles, demonstrati
ng substantial success in managing major accounts for technical support. Directe
d work force responsible for all major PBX install and maintenance for major acc
ounts in SE PA. Responsible for all operational data technical resources for D
E.
Military Service:
US Army, Honorable discharge
USAF Air National Guard, Honorable Discharge
Education:
Business Management, Delaware County Community College
Accounting, LaSalle University
Completed numerous courses and seminars in the areas of: Personnel, Project & Pr
ogram Management,
Executive Leadership, Vendor Management, Corporate Education, Financial Manageme
nt