GERALD O'HARE

4215 Fishermans Lake Drive Lutz, FL 33558

(813) 909-9016
gohare@tampabay.rr.com
NETWORK ADMINISTRATOR / PROJECT MANAGER
Effectively Integrating Technology with Business
PROFILE
Highly experienced project management and technology professional with a record
of developing and supporting successful IT projects and solutions incorporating
a wide range of applications and technologies. Consistently recognized and taske
d by executive management to improve organizational effectiveness and efficiency
. Exceptional leadership capability that aligns the business processes and progr
am infrastructure to realize cost savings, accelerate performance, and sustain s
trategic flexibility for the organization.
A builder of high-performance teams and a natural team leader, mentor, and motiv
ator who thrives in environments requiring a high-level strategist and a big-pic
ture thinker. Award-winning team builder focused on growing revenues and elevati
ng organizational productivity, efficiency, technical infrastructure, and securi
ty.
* Technically savvy and a quick study in emerging technology, able to quickly as
sess and utilize the appropriate response to meet the specific needs of the busi
ness requirement at hand. An enthusiastic addition to any management team, ready
, willing, and able to function in any role to ensure project success through on
-time, on-budget integration and delivery.
* Talented, results-driven, and versatile IT leader, with a record of success in
implementations requiring an in-depth knowledge working with complex cross-plat
form systems, network architecture, installation, implementation, integration, a
nd administration in local and remote environments.

CORE COMPETENCIES
Program Management • Project Management • Scope / Change Management • Budget Management
Cost Control • Technology Integration • Market Analysis • Contract Negotiations • Ven
ns
Engagement Management • Customer Relationship • Business Strategy • Schedule Management
Leadership • Resource Optimization • Process Re-engineering • Performance Optimization
Status Reporting • Issue / Risk Management • Process Improvement • Fiscal Oversight
Infrastructure Management • Network / Systems Security • Logistics

PROFESSIONAL EXPERIENCE
Network Dynamics, Inc. Oldsmar, FL
2001 to Present
Director Network Operations 2008 to Present
Manage operations and fiscal responsibilities of all networks and managed servic
es, including technical assistance center support, authorized service-provider o
rganization, and logistics services contract review and administration. Provide
strategic direction for the business and evaluate new business opportunities. R
eview technical requirements for internal and external projects, providing finan
cial analysis to both clients and senior management personnel.
* Generate $10,000,000 per year in revenue by building technical, logistics, and
 field-support services for numerous Fortune 500 clients.
* Manage Specialized Technologies ASP program with over $500,000 revenue first f
ull year and further developing other projects worth in excess of $5,000,000.
Manager Network Operations / Managed Service Centers 2005 to 2008
Led daily operations of Enterprise Network Operations Center and Managed Service
Center while managing technical assistance center comprised of eight support en
gineers and 15 Managed Service Center operators. Reviewed and assisted with all
technical escalations, providing high-level support for both internal and exter
nal clients. Integrated Enterprise Network Operations Support Center by impleme
nting network management system tools and identifying / hiring Tier I / II / III
personnel.
Developed training and troubleshooting methodologies utilized by personnel to fu
lfill customer requirements. Constructed field network of over 300 Authorized Se
rvice Providers and greater than 2,000 field technicians. Organized internal inf
rastructure to support 11,000 enterprise service dispatches per year and develop
ed logistics services encompassing full lifecycle support for both manufacturer
supported and customer-managed contracts.
* Successfully delivered over 100 project rollouts coordinating carrier circuits
, field engineers, remote TAC, and customer project personnel earning Annual Out
standing Performer Award four consecutive years.
* Achieved 4 hour service levels by identifying and evaluating third-party suppo
rt organizations as client branch field support technicians.
Network Engineer / Technical Project Manager 2001 to 2005
Designed, implemented, and supported enterprise information technology network o
ver 750 infrastructure projects such as data centers, branch networks, and new t
echnology integration. Led project planning, risk mitigation, and implementation
PMP Process Model. Identified and evaluated hardware selection, negotiating pro
curement process and implementing staging and configuration processes. Authored
installation, testing, and support methods and procedures.
* Designed, surveyed, and implemented Wireless LAN's for Fortune 500 companies,
including DaimlerChrysler, Textron Companies, Cessna Airlines, and E-Z-Go Golf a
nd Turf.

EDUCATION
Bachelor of Science, Management Information Systems University of South Florid
a Tampa, FL

PROFESSIONAL DEVELOPMENT
Cisco Certified Network • CiscoWorks Suite of Management Tools • SolarWinds Suite of Man
agement Tools
Ipswitch WhatsUp Gold Suite of Management Tools • HP Openview NNM • 3Com 5500 Series
Nortel / Avaya 4500 and 5500 Series • Adtran Netvanta Series • Protocols OSPF / BGP / EI
GRP

TECHNICAL PROFICIENCIES
Cisco Switches 65xx / 45xx / 37xx / 29xx • 3Com Router / Ethernet 55xx • Cisco Firewall
ASA 55xx • FWSM Adtran Virtual Route Forwarding • Virtual LANs • OSPF • BGP PPPOE •
Works • HP Openview
Total Accesss and Netvanta • Cisco Wireless Controller 44xx / 12xx APs • Voice over IP â€
rusion Detection
Cisco Routers ASR100x / 72xx / 38xx / 28xx • Nortel Router / Ethernet 45xx / 55xx • Sola
rwind