Clifton R.

White
1105 E. Dorset St. Philadelphia, PA 19150 (267) 581-1395
Clifton.R.White@gmail.com
SUMMARY OF QUALIFICATIONS
* Top Secret Security Clearance
* Security Plus Certified
* Certified Novell Administrator
* Microsoft Product Specialist
EXPERIENCE
2007 - 2010 Albert Einstein Healthcare Network
Lead Desktop Support Analyst
* Provide staff guidance, direction and lead desktop support analysis.
* Provide project manager with status updates, documentation and any other proje
ct related coordination support.
* Participate in problem solving and decision making to isolate and resolve the
majority of hardware, software and network infrastructure problems on workstatio
ns, servers and network devices.
* Configure and install PC's; troubleshoot hardware and software problems and ma
nage inventory of hardware and software.
* Provide desk side training for end-users in need of basic-to-intermediate know
ledge.
* Mentor and train new technical associate hires and summer IT interns.
* Work in close coordination with leading anti-virus analyst to facilitate quick
response to virus outbreaks. Proficient in cleaning and removing PC viruses, wo
rms and Trojans.
2006 - 2007 Robert Half
Desktop Support Analyst
* Provide technical assistance to network users and assist in their day to day t
asks.
* Answer questions or resolve computer problems for network clients in person, v
ia telephone, e-mail or with remote assistance tools.
* Provide assistance concerning the use of computer hardware and software, inclu
ding printing and program installation.
* Set up computer equipment for employee use, perform or ensure proper installat
ion of network cable, operating systems, and appropriate software.
2006 - Present Air National Guard
Cyber Surety
* Force security policies and directives by installing, monitoring and directin
g proactive and reactive information protection and defensive measures to ensure
confidentiality, integrity and availability of IT resources.
* Operate fixed and deployed information technology resources to monitor, evalua
te and maintain systems, policy and procedures to protect clients, networks, dat
a/voice systems and databases from unauthorized activity
* Deploy, sustain and troubleshoot data, video network and cryptographic client
devices.
* Provide customer and network administration services, such as password, electr
onic mail accounts, security and troubleshooting.
2005 - 2006 Army National Guard
Information Systems Operator Analyst
* Perform installation and configuration of new computer hardware.
* Install and configure networking IP schemes and backbones while operating and
maintaining Cisco routers and switches.
* Supervise the installation of Microsoft server 2003 and integrated it with a p
re-existing domain structure.
* Operate and maintain several Solaris UNIX and windows workstations.
2001 - 2005 United States Army 82nd Airborne Division
 Record Telecommunications Specialist
* Install, configure and monitor local and wide area networks, hardware and soft
ware.
* Operate strategic telecommunications centers, computer terminals, processor an
d other communication security devices.
* Perform battlefield information services in Afghanistan.
* Operate and performed preventative maintenance checks and services on assigned
communications equipment.
2000 - 2001 NetReach Internet Service Company
Network Operations Control Monitor
* Responsible for the backup and maintenance of network servers
* Responsible for serviced internet customers after regular business hours
* Responsible for monitored the status of several web pages
EDUCATION
Montgomery County Community College
Central Texas Community College
US Army ACE Courses
Eastern Center for Arts and Technology