John Pampel (619) 449-8086

1372 Dove St., El Cajon, CA 92020 Email: jp13feac@westpost

.net
I am currently seeking a Mid-level to Senior level Customer Service position wit
h a company that will best utilize my years of experience in the fields of custo
mer service and dispatch. I am available to start work immediately.

Employment History:
Advanced Electronic Solutions 1
/2003 - 3/2009
Facilities / Fleet Coordinator and Pre-wire Dispatch
Job duties for this position include: maintaining a fleet of 68 company vehicles
, building maintenance and repair, and dispatching of pre-wire technicians for i
nstallation of low voltage wiring in new home construction.
* Developed a method for scheduling the weekly maintenance of the company servic
e vehicles, therefore reducing the cost of repairs by 60%.
* Employed construction experience for the troubleshooting of building maintenan
ce issues and insured a safe work environment for the company and its employees.
Reduced building maintenance cost by 50%.
* Employed knowledge of the San Diego county area and roads, which allowed for t
he dispatch of the pre-wire crew's work routes that best utilized the company's
time.

Tallon Termite Inc.

5/2000 - 1/2003
Dispatcher / Customer Service
Job duties for this position include: scheduling of production jobs, customer se
rvice on existing customers and handled staff uniform program.
* Revamped customer service appointment scheduling procedures to improve respons
e time by 50%.
* Reduced uniform loss by 40% by restructuring of procedures in uniform tracking
.
* Maintained a 24 hour, from customers call, response time for corrections to cu
stomer problem issues, to insure customer satisfaction rating.

Superior Ready Mix, LLC 7/1994

- 4/2000
Office Sales, Weigh Master
Job duties for this position include: batching concrete materials, running scale
s to weight material trucks and conducting over the counter sales of aggregate m
aterials.
* Improved the day to day operations of the scale house to incorporate a wider r
ange of services, including material sales and service.
* Ordered plant parts for machinery.
* Established relations with parts suppliers to insure prompt repair to plant eq
uipment, therefore avoiding extensive down time of production.
* Maintained a good working relationship with the Department of Weights and Meas
ures, complying with all county regulations and specifications.

Education:
Mesa College, San Diego, CA
* Associates of Science Degree in Electronics Technology
Coleman College, San Diego, CA
* Associates of Science Degree in Computer Technology