DIRECTOR OF SALES SUPPORT

QUALIFICATIONS SUMMARY
Core Strengths:
Continuous Process Improvements
Sales and Profitability Growth
Negotiation and Closing Techniques
Budget Control
Customer Satisfaction and Retention
Leadership/Team Building
Tactical Planning and Execution
Rapid Conflict Resolution

Highly accomplished, self-starter, and reliable professional, equipped with 11 y

ears of progressive experience in life insurance, annuities, as well as marketin
g communications and management. Exemplify strong work ethic and outstanding com
munication skills. Proven ability in relating effectively to individuals at all
levels within the organization; efficiently execute increasing responsibilities
with precision and keen attention to detail. Accustomed to securing significant
resources to ensure timely resolution of problems and issues. Proficient in Micr
osoft Office Suite, Outlook Express, Project, and Salesforce.

PROFESSIONAL HISTORY
AVIVA LIFE AND ANNUITY COMPANY OF NEW YORK, Melville, NY
DIRECTOR OF SALES SUPPORT ~ Oct 2008-Present
Communicated all ongoing and potential issues during the contracting, new busine
ss, and underwriting process. Implemented efficient training to distribution par
tners to strengthen knowledge on product and procedures.
- Demonstrated expertise in building strong relationships with sales vice
presidents, key distribution partners, home office/field administrative staff, a
nd internal support areas
- Elevated activity and sales of key distribution partners in collaboratio
n with sales vice presidents
OLD MUTUAL FINANCIAL NETWORK, Atlanta, GA
REGIONAL MANAGER-Life Sales Desk ~ Jan 2008-Oct 2008
Provided direct supervision to the Life Regional Team in Regional Vice President
/Key Account support and business account management. Designed, developed, and p
romoted call campaigns. Initiated team motivation and development, performance e
valuation, salary changes, promotions, transfers, demotions, and other human res
ource issues as outlined in established company policies. Proffered efficient su
pport to the senior management in creating and conducting numerous marketing ini
tiatives and analyzing product material.
- Influenced and led the Internal Sales Team from a customer service-focus
ed to a sales-focused team through interpreting knowledge and ideas clearly as w
ell as exchanging information in an effective approach
- Formulated an “onboarding†manual designed to educate new agencies on how to do
business with Old Mutual
SENIOR REGIONAL COORDINATOR - Northeast and Central Region ~ Oct 2007-Jan 2008
Worked collaboratively with the life regional manager, regional vice presidents,
and vice presidents. Aided the Life Regional Manager in providing support and t
raining to team members. Partook in various outbound call campaigns.
- Dynamically conducted sales training to agents, key accounts, and power
partners
- Conveyed software issues, updates, and communications in coordination wi
th the Marketing Development Department
REGIONAL COORDINATOR-Northeast and Central Region ~ Nov 2006-Oct 2007
Rendered professional assistance to the Regional Vice President for the Northeas
t and Central regions.
- Instrumental in nurturing positive working relationships and participate
d in multiple, proactive outbound call campaigns to power partners, MGAs, and ne
w accounts
JACKSON NATIONAL LIFE, Denver, CO and Atlanta, GA
MARKETING COMMUNICATIONS COORDINATOR ~ Feb 2005-Nov 2006
Spearheaded marketing coordinator employees tasked to perform promotional item o
rders and mailroom responsibilities. Supported the Vice President of Marketing i
n analyzing and defining sales and marketing material. Monitored all reports and
statistical data kept on behalf of fulfillment and marketing. Supervised variou
s special projects, such as large bank rollouts, new product launches, and produ
ct change launches. Directed the coordination of company activities and items re
quired for trade shows and sales conferences. Communicated various business resu
lts to team members, clients, and other impacted parties.
- Expressed ideas and rendered assistance to the internal and external sal
es teams concerning marketing materials, kits, sales ideas, and promotional item
s
- Streamlined marketing communications to bank representatives and back of
fices regarding new products and product changes
ASSOCIATE PRODUCTION MANAGER ~ Mar 2004-Feb 2005
Demonstrated primary leadership and direct project accountability in mobilizing
resources and documenting the support of marketing managers to achieve project d
eadlines within established cost, quality, and standards. Served as the lead pro
ject manager with internal and external clients, resources, and support groups;
controlled the traffic function of projects and ensured that all regulatory and
NASD guidelines were enforced.
- Instigated and ran new projects that generated final results with utmost
quality in a cost-effective and time-efficient manner
- Delivered anticipated project results through initially establishing and
managing expectations in collaboration with internal partners, team members, an
d other company personnel
MARKETING PRINT BUYER ~ Aug 2002-Mar 2004
Produced all marketing materials for specific product lines as well as organized
press checks to confirm quality control of every project. Orchestrated print pr
oduction and direct mail schedules with clients and vendors.
- Developed pricing and timelines in partnership with vendors and clients
to attain finest possible results
POLICY OWNER SERVICES COORDINATOR ~ Jan 2001-Aug 2002
Administered financial transactions, including trades and surrenders on customer’s i
nsurance and variable annuity accounts; provided superior customer service to bo
th internal and external clients.
- Contributed in solving account and policy issues through comprehensive r
esearch and constant communication with clients and agents
AMERICOMM DIRECT MARKETING, Denver, CO
ACCOUNT COORDINATOR ~ Mar 2000-Nov 2000
Developed and oversaw direct mail and printing projects for multiple clients as
well as invoicing for every direct marketing project.
- Established and maintained long-term internal and external vendor relati
onships while offering sales staff and customer support
CDW, Vernon Hills, IL
CORPORATE SUPPLIES SPECIALIST ~ Aug 1999-Jan 2000
Merchandised multiple product promotions to existing corporate clients. Accurate
ly suggested appropriate products to fit the client’s specific business needs.
- Created and cultivated productive client relationships through performin
g cold calling to corporations to successfully capture new business
PRIOR EMPLOYEMENT
VERSATILE CARD TECHNOLOGY, INC., Downers Grove, IL
PROJECT ESTIMATOR Mar 1999-Aug 1999
MARKETING ASSISTANT/RECEPTIONIST Jan 1999-Mar 1999
EDUCATION
COURSEWORK IN LIBERAL STUDIES: 1998
Iowa State University - Ames, IA