SHERRY A.

HUFFER
2113 CAMROSE STREET, RALEIGH, NC 27608
she80dc0@westpost.net PHONE
(919) 696-5345
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Sales/Account Management leader providing direction and hands-on coaching to con
sistently produce individual and team results above established customer revenue
and satisfaction goals. Known for creating sense of urgency and ownership throu
ghout the organization for the support and care of both current and future custo
mers. Proactively link the vision of the organization thought-leaders with the
implementation expertise of tactical personnel resulting in successful customer
and company projects.
Areas of Expertise
* Enterprise Software Sales
* Account Development, Growth and Retention
* Channel /Business Development
* Sales Leadership
* Solution Consultant
* Relationship Management
* Project Management
* Financial Analysis-ROI justification
* Consultative Selling
EXPERIENCE
Peopleclick Authoria (formerly Peopleclick) 1999 to 2010
Peopleclick Authoria is a $100M company providing a suite of Human Capital Manag
ement software products and services
Vice President- Sales/Account Management 2007 to 2010
Managed team of Account Managers, Account Executives, and Solutions Consultants/
Sales Engineers for $50M
SaaS organization. As a result of restructure in 2007 re-vamped team from client
services managers with little to
no sales experience and grew team to most successful Account Management team in
company in less than 2 years. Created team that became "voice of the customer" a
cross the organization from working with the support team to focus on reduction
of trouble tickets to serving as Product Management's field eyes and ears as to
customer business issues that would lead to current product changes, enhancement
s or altogether new products. Rejuvenated the Client User group meetings resulti
ng in increased attendance and focused on customer run program. Designed, presen
ted to executive team and executed on strategy for the renewal of key accounts r
esulting in multi-million dollar renewals for accounts such as Motorola, Coca Co
la, Morgan Stanley,and GSK. Took over management and support of BPO partners in
fall of 2009 resulting in highest revenue quarter brought in by Recruitment man
agement partners in over 3 years.
Results -
*Consistently exceeded quota for new business: 2009- on quota of 2M achieved 3.3
M at 165% of goal, 2008- on quota of 3.04M produced 3.9M at 128% of goal, and 2
007 on quota of 1.4M produced 2.5M -179% of goal.
*Partnered with Client Support leadership and team to provide additional service
s to major accounts resulting in 30% increase in new service and training revenu
e.
*2008 highest number of High Volume (new revenue line) sales, created opportunit
y for new product line in franchise business. Increased recurring annual revenue
2.0M for this product.
*95% customer satisfaction rating for Account Management team 2009 customer sati
sfaction survey
*Customer retention rate of over 93% 2007,2008 and 2009
Senior Account Manager 2005 to 2007
Advised and directed account base of Fortune 500 clients on the use of Peoplecli
ck products and services to assure maximum use and tangible results.
Results-
*Successful in renewals of key accounts including Sun Trust (3 yr. term), Lowe's
(2 yr. term), Jabil (2
year term), and Wendy's 3 year.
*127% of Quota for 2005,
*239% of Quota for 2006
*Top Sales Leader 2006.
Solution Consultant 2002 to 2005
Conducted demonstrations and provided consultative services surrounding potentia
l clients' use of Peopleclick's Total Workforce solutions (Peopleclick RMS, VMS,
and AAP). Partnered with Sales Account Executives to determine customer require
ments and assess needs and provide appropriate solutions to meet those needs wit
h the PC product set. Provide assessment of implementation costs associated with
those requirements.
Results:
*Successful in working directly with AE to close following accounts in Recruitme
nt Management Solutions: Spherion, MCG Health, Citrix, Car Quest, and Body Shop,
resulting in over 5.8M in new business revenue over a 3 year period.
*Instrumental in obtaining renewals of AIG and the Federal Reserve Banks, both w
ith add-on business.
*Demonstrated for successful Spherion, Matrix and Kelly, and Total Tech partner
wins in VMS product line for Gillette, Takada Industries, and ACS.
Senior Program Manager 1999 to 2002
Served as Peopleclick's first Project Manger providing implementation of Peoplec
lick's Internet based Recruitment Management software. Subsequently directed a t
eam of Project Managers in the implementation for multiple
clients.
Results:
*Successful implementation as measured by being on time and within scope of proj
ected dollar estimates of initial core group of 15 clients. Client list includes
: AIG, Covance, Morgan Stanley, SAP, Weblink Wireless, Lowes and Discover Financ
ial Services, and Siemens.
HUFFER ENTERPRISES 1997 to 1999
Management Consultant, Raleigh, NC
Served as Consultant to small business in areas of Internet technologies, projec
t management, market analysis
and sales.
President/Owner, Pit Row, Evansville, Indiana
Launched retail business selling NASCAR merchandise in mall kiosk.
GTE CORPORATION
Worlds 3rd largest Telecommunications Company
GTE Mobilnet 1995-1997
General Manager, Evansville, IN
Directed multi-channel sales and service in GTE's cellular business for the MSA
and 3 RSAs in Southern Indiana and Kentucky with P&L responsibility for a $45M r
evenue budget.
Results:
*Increased operation cash flow position by 10% over previous year
*Redesigned and expanded local calling area for market resulting in enlarging te
rritory from 10,000square miles to 100,000 square miles and achieved 150% quota
for 4th quarter '96.
*Established major account channel focused on improving sales and service for to
p revenue customers.
GTE Telephone Operations
Project Manager, Re-engineering, Tampa, FL
Directed re-engineering pilot for marketing and service organizations' business
customer segment. Served as Director "premium customer" Business Solutions Cente
r call center. Developed processes where all calls for select group of customer
s where handled by technicians who worked to solve problem end to end by accessi
ng their systems electronically and attempting to resolve problem. Reduced dispa
tch of service technicians by 35% for customer set and reduced customer system d
owntime by over 20%.
Division Manager for State of South Carolina, Myrtle Beach, SC Area Manag
er, Buildings, Fleet and Energy, Tampa, FL
Area Manager, Management Staffing, Tampa, FL
GTE Government Systems-Director, Human Resources, Needham, MA & RTP, North Carol
ina
EDUCATION
M.S. Counseling and Human Systems, Florida State University
B.A. Psychology, Florida State University

PROFESSIONAL DEVELOPMENT
Solution Selling, Management Development Program, Advanced Managerial Skills, Se
lling Cellular, Marketing
Managers Development Program, T1/T3 Fundamentals, Emerging Broadband Technologie
s, Cellular Data
Applications, Human Resources Management Program, Making Effective Presentations
, Management Styles,
Outward Bound for Managers and Executives, The Phoenix Seminar by Brian Tracy.