CAREER OBJECTIVE

MARK SOLONKOVICH
372 Roslyn Ave., New Milford, New Jersey 07646
mse86874@westpost.net
201.637.0162
Bilingual (Russian and English)
An Information Technology position which will utilize recent education,
experience, and my unique abilities.
EDUCATION
2010
New Jersey Institute of Technology
Newark, New Jersey
Bachelor of Science, Information Technology
Bachelor of Science, Business, Minor in Finance GPA: 3.1
SKILLS
* Desktop Systems
* Customer Service
* System Tuning
* Microsoft Office
* Help Desk Operations
* HTTP
* Avaya VOIP Conf.
* Batch Scripting
* C++
* Training
* System Maintenance
* Component Repair
* Microsoft Networking
* Disaster Recovery
* HTML
* Avaya Digital Conf.
* PBX Configuration
* Type 150 wpm
*Troubleshooting
* Diagnostics
* Microsoft Windows
* Support Techniques
* Java
* Adobe Creative Suite
* Avaya 2490 Conf.
* Cisco Configuration
INFORMATION TECHNOLOGY EXPERIENCE
May 2010 to Present
Albridge Solutions, A BNYMellon Company
Lawrenceville, New Jersey
Desk-side Support
* Migrated and supported a designated printer server.
* Streamlined operations through the use of automation. Such projects include:
- Packaged software to be ready for deployment, such software include:
Microsoft Office, Mozilla Firefox, SoapUI, and Informatica, and
implemented methods for software and software patch deployment
- Setup a Ghost server for multisession restores.
- Initiated an automated inventory system that is now being used as a
standard.
* Provided support with Wygant and Avaya phone systems
* Created a Universal Ghost Image which allows Personal Computers of
different models, manufacturers and types to be restored using a single
image.
* Used a Black Berry Exchange Server to deploy mobile phones to multiple
employees and contractors
* Created, deleted, and modified users, groups, and contacts with Active
Directory
August 2008 to May 2010
New Jersey Institute of Technology
Newark, New Jersey
Computer Technician
* Repaired, serviced, and replaced parts, boards, and equipment for Dell,
Compaq, Toshiba, Hewlett Packard, Packard Bell, and Xerox computers.
* Performed troubleshooting of personal computers and peripheral equipment,
identifying problems and providing solutions.
* Gave technical training and demonstrations to personnel on
working with Windows 98/2000/XP and accessing the Internet.
May 2009 to September 2009
PNC
Lawrenceville, New Jersey
Desk side Analyst
* Provided support for an assortment of software for over two-hundred users.
* Setup two Cisco Routers and PBX box with a VOIP switch
* Through the use of batch-scripting was able to streamline operations by
automating software installations for end users.
September 2004 to May 2006
Westfalia Separator
Northvale, New Jersey
Computer Technician
* Assisted financial and other office personnel with hardware and software
problems, provided troubleshooting, and personal workstations and network
issues to resolution.
* Performed maintenance of personal computers and peripheral equipment,
identifying problems and providing appropriate solutions.
* Installed operating systems and applications
* Built, maintained, and repaired computer systems to improve speed, reliability
,
and efficiency of operation.
* Demonstrated high quality, results-driven, prompt, and professional customer
service and support to instill confidence in technical advice and directions in
person and remotely.
* Reduced stress levels of customers by adopting a cooperative attitude and
positive approach to every task and assignment.

AFFILIATIONS
* Organizer, Society for Advancement of Management (SAM), New Jersey
Institute of Technology, 2007 to 2008.
* Secretary, Hall Council, New Jersey Institute of Technology, 2007 to 2008