Ernest F.

Heard
104 San Medina Lane
Joshua, Texas 76058
(817) 426-1770 Home (817) 729-6965 Cell
Summary: Over thirty years of telecommunication experience and Hardware Service
s such as a System Network Engineer . Senior Technical Services Manager perfo
rming various hardware resolutions on various Systems to get the customer back
up as quickly as possible.
Qualifications:
Design and Implementation of Novell and NT networks
Installation of IBM and Compaq Servers, Hubs, Cisco Routers, Network Cabling, SU
N enterprise systems
Protocols: TCP/IP, IPX/SPX, Net Beui, Domain Naming System (DNS)
Programmed mainframe computers in computer van used in Air Defense for radars an
d guided missiles systems.
Exposure to test equipment such as Oscillator scope, multi-meter and wave mete
r.
Speak, Read, and Write German Good.
Designed Disaster Recovery procedures for all Servers and PCs.
Designed, programmed, maintained and upgraded custom software
Troubleshoot Network using Network Associates Sniffer for ATM, Ethernet, and Tok
en Ring

Training:
Solaris 2.X Essentials for System Maintainers, Sparc desktop Systems maintenanc
e 05/98-06/98
Novell 3.12 Administration, Installation & Configuration
08/95-10/95
AIX 4.0-5.1 administration 02/00-05/07
RISC & P5 Series Servers 10/99-02/00
CISCO Training 12/00-04/01
Nortel & CNT 04/01-06/01
Cisco & IBM SAN Certification 06/01-08/01
Dell Certification 12/08-01/09
Work Experience:
Signature Technology Group, Ft. Worth Texas
05/07-Present
Senior Technical Services Manager
Supported all remote and SMCs in all technical issues that arise from a Severity
1 call. Worked with EDS on starting up a new site for our company to support
in Canada. Researched all error logs to resolve issues. Assisted fellow
Customer Service Representatives with any issues that they need assistance on.
Worked on various IBM, SUN, HP, and DELL systems with complex issues to get the
customer back up with the quickest time. Ran diagnostics on various systems to
insure the system maintains its high quality of performance. Worked on all pho
ne home issues with IBM systems and many other vendor systems.
IBM, Dallas Texas
09/00-05/07
Senior SSR, Networking Specialist
Repaired all 9076s as well as 70** series and all tape libraries associated with
mid range and all large systems. Perform all work on Sun Systems that IBM has u
nder contracts as well as all CISCO routers and hubs. Operating Systems are AIX,
UNIX. Troubleshoot all CISCO, BAYNET, HYPERCOM routers as well as hubs to insur
e that the customers network stayed up and running so that the clients would hav
e little down time as possible. Install new routers and hubs for clients as ther
e needs grow and insure that they stay in top performance. SAN (Storage Area Net
work) install and troubleshoot all SAN issues for clients. I am also the network
specialist and Network sniffer person for the branch.

Army Corp of Engineers, Vicksburg, Mississippi

10/99 -09/00
Senior Information Management Specialist
Assisted government workers with problems with programs as well as all hardw
are issues. Loaded network. Addresses and configured system so that they would
be able to log onto network and setup laptops so they would be able to do remote
log on while they are TDY from base. Assisted with all aspects of the network
and computer issues on base. Installed Office 97 and 2000 on every ones comp
uter. Worked on government software when there was a problem with it not let
ting user log on? Connected all new PCs to the network and set up TCP-IP for the
m to access the network. Trouble shoots all network problems as well as hardware
problems within base area and some remote sites. Installed all upgrades on ever
y ones computer and assisted with password change when directed by government to
have them changed. Troubleshoot all network problems to insure they network sta
yed up in top performance, worked on CISCO, Baynet, and Wellfleet. Worked on all
types of HP printers to insure they stayed running at there best. Environments:
Windows 95,98 Office 97,2000 NT 4.01, Novell 5.0, VAX, Unix, Solaris 2.6.1, SP,
S7a, RS6000 SP2
Decision One Inc., Tallulah, Louisiana 03/97-06/99
Senior Systems Engineer
I was a field engineer that serviced clients with hardware and software problems
as well as their networking issues. Responsible for all type of computer mai
ntenance from PCs, printers and all types of peripherals. Trouble shooting so
ftware problems. Worked on all type of airline software and hardware, such as
Sabre software, World span software, and ATB1600, 2000 and IER512 printers. W
orked on all types of Sun equipment,Sparc5 to Enterprise 5000 and everything in
between. Trouble shoots an Ethernet, Token-Ring network that was being used by T
CP/IP,SPX-IPX, and NET_BEUI topology. Worked with Hypercom, US Robotics, and W
ellFleet routers and CSU/DSUs as well as dial-up modems. Worked on all models o
f desktops and the same for Servers. Serviced mid-range systems such as AS400, S
ystem 36, RS 6000. Acted as a moderator between clients to provide users soft
ware and hardware support and to maintain on-line operations. Environments: Wind
ows 95, 98 Office 95, 97 Novell 31.12 Solaris 2.X Windows NT 4.0 RAID 5, DEC 840
/ GS140 storage systems

Memorex-Telex Inc. Jackson, Mississippi 07/96-11/96

Systems Engineer
I was a field engineer that serviced clients with hardware and software problems
as well as their networking issues. Responsible for all type of computers and p
eripherals, worked on Cisco routers as well as CSU/DSUs of all types. Also inst
alled software on any of school district file servers so that they would be able
to communicate with the State. Troubleshoot networking problems that were conn
ected with Ethernet, Token-ring, and Twin-ax they were using either TCP/IP, SPX-
IPX NET-BEUI also Unix systems. Worked with fiber for most of their Backbones.
Worked with Cisco routers, WellFleet routers along with 3COM. I maintained al
l LAN/WAN routers, Hubs, and Switches. Set up and configured individuals PCs. De
signed, programmed, maintained and upgraded custom software. Installed all CISCO
routers and hubs in all the schools in the state of Mississippi for the Dept
. of Education so that they would be able to communicate with the state departm
ent. Responsible for administration and scheduling all automated maintenance to
servers and workstations. Environments: Windows 95, Office 95, Novell 3.12 S
olaris 2.X DOS Banyan, Unix, Windows NT
Vicksburg-Warren School District, Vicksburg, Mississippi
01/92-07/96
System Network Analyst
Installed, designed, maintained and supported Novell 2.2 LAN Server consisting o
f 18 Servers and over 2400 workstations including ICLAS, DOS and Windows clients
. Installed, designed, maintained and supported LAN consisting 2000 Windows work
stations and 12 Windows NT 4.0 Servers. Manage installation of Building Data an
d Voice Cabling using Fiber Optic and Category 5 cable. Troubleshoot Network usi
ng Network Associates Sniffer for Ethernet, and Token-Ring. Support all Cisco n
etwork equipment. Designed Disaster recovery procedures for all Servers and P
Cs. Installed, configured, and maintained Novell IPX/SPX, NETBEUI, and TCP/I
P Network. Researched and prepared proposals on all aspects of issues, such as:
educational wide Internet access via T1 connection. Service all computers in the
School District. Designed, programmed, maintained and upgraded custom software.
Environments: Windows 3.11,95 Office 95 DOS Novell 2.X, 3.12 4.0
Military Experience: United States Army, Grafenwuhr, Germany
02/78-02/86
Hawk Fire Control Operator
Served as supervisor of Hawk Fire Control Section overseeing 14 subordinates. R
esponsible for maintenance and operation of radars and computers used in Air D
efense. Used wave meter to check RF output on all radars and repaired all chassi
s on tracking radar systems as well as printed circuit boards in the Computer Va
n used in the Fire Control Van. Tested cables that sent signal down to missiles
to insure proper signal for the firing of the missiles. Ran diagnostic test on
Computer to insure system stayed up and running in top shape for Readiness Eval
uation.