JESS VEGA, PMP, MBA jveb1ae2@westpost.

net
4135 Wimbledon Drive HOME: 954-499-6452
Cooper City, FL 33026 MOBILE: 954-257-5366
PROFESSIONAL SUMMARY

Bilingual _Program/Project Manager_ and _IT Management Consultant_:

expert at managing team delivery of high-quality, value-added,
business solutions and IT capabilities to domestic and multinational
businesses on complex, multi-million dollar projects. I HAVE
EXPERIENCE MANAGING PROJECTS WITH CROSS-FUNCTIONAL TEAM MEMBERS
COLLABORATING IN TASK ASSIGNMENTS FROM DOMESTIC AND INTERNATIONAL
(OFFSHORE) LOCATIONS. Programs/projects managed for application
systems development and process reengineering, service management and
infrastructure, business continuity and disaster recovery, program
feasibility analysis and budget development for full program. I also
have expertise in applying several SDLC versions and Project
Management processes to business needs. I am an energetic,
dependable, team player who satisfies stakeholders' requirements
while coaching and collaborating with all project performing team
members. I am fluent in Spanish and have basic knowledge of
Portuguese.
POSITION OBJECTIVE
Currently in search of a management position, or consulting
engagement, accountable for delivering IT capabilities to achieve
business goals and objectives, managing enterprise project portfolio
and accomplishing high-performance results in these key areas:
*
Deploying IT capabilities in support of innovative, strategic
thrusts in competitive markets
*
Increasing ROI by improving PM processes to directly support
business strategies
*
Delivering solutions for business process reengineering
breakthroughs
*
Improving enterprise's compliance with pertinent business/industry
regulations, security and architecture standards, and risk management
and IT governance practices
PROVEN SKILLS AND COMPETENCY AREAS
IT PROGRAM/PROJECT MANAGER CONSULTANT: increasing return on
enterprise project portfolio investments; initiating and managing
PMO, defining project management processes fully aligned with PMI's
PMBOK process groups for PMOs in management consulting and in
internet payment businesses; training project managers in effective
use of enterprise project portfolio management tools (Primavera
Systems P3e, Project Workbench, MS Project); managing infrastructure
programs and projects for internet banking services company.
IT STRATEGY CONSULTANT: analyzing and defining business
opportunities; establishing employer and/or client enterprise
strategy; designing and directing engagements for improving business
processes.
ACCOUNT AND ENGAGEMENT MANAGER: generating and converting
product-market leads for sales of project portfolio management tools;
preparing winning proposals for professional services; setting and
negotiating client expectations; executing client engagements at a
profit.
SOLUTIONS DELIVERY CONSULTANT: defining business case; analyzing
requirements and existing business processes; delivering solutions
for improving business results; negotiating and tracking contractual
tasks with product/service providers; designing and delivering
required user training.
WORK HISTORY and KEY ACCOMPLISHMENTS
SYNTEL, INC. MIRAMAR, FL APRIL 2010 a" PRESENT
Project Manager
Provide project management services to Syntel's customers: current
assignment with American Express Technologies division supporting
business demand for its Global Acquisition Customer System.
Responsible for all aspects of project management using Method/1 as
primary SDLC methodology combined with PMI's PMBOK processes and
compliance with AMEX's mature IT project governance. Planning and
controlling task outsourcing assignments of onshore and offshore
performing team members.
Representative project management assignments are as follows:
*
Managed delivery of solutions for New Product Launch initiatives
(Amex payment cards)
*
Managed projects for supporting insurance product sales campaigns
with Business Partners (co-branded payment cards)
*
Managed projects to support monitoring and auditing Amex compliance
with regulation (B) governing creditor granting practices: such as
processing of prospects' applications for new credit, and of
applications for line of credit increases/ balance transfers for card
members.
*
Managed projects in support of infrastructure upgrade initiatives
for distributed systems
INDEPENDENT IT AND PROJECT MANAGEMENT CONSULTANT FEB 2009 a" APRIL
2010
While I continued to look for new opportunities during this period,
I have conducted short-term consulting activities and successfully
pursued several professional certifications.
I prepared a Business Proposal for a Financial Services company to
provide all financial outsourcing services to Shake-a-Leg-Miami, a
not-for-profit organization in Miami.
I have also consulted for IT-Advantage on its business development
by reviewing its own internet marketing materials and providing
recommendations for improving its content. Have also conducted
selected sales support activities for small firm that provides
business strategy consulting services: Ricardo Olivares Consulting.
Have been re-certifying my PMP (current PMP credential, September
2009), acquiring my certification on ITIL V3 Foundation (June 2009),
and obtained my CSM (Certified ScrumMaster) credential by
ScrumAlliance (April 2010.)
TODO1 SERVICES, INC. MIAMI, FL JAN 2008 a" JAN 2009
PROGRAM ADMINISTRATION MANAGER
I managed Program Administration unit of Technology Department of
TODO1 reporting to CTO and providing project portfolio management
services for infrastructure, security, and special projects
supporting Office of the President and Executive Management team. Two
senior project managers reported to me.
RESPOND TO MRA'S RAISED BY OCC TO MERCANTIL COMMERCEBANK
Corrected, and achieved full compliance on, 14 OCC-MRAs (Office of
the Comptroller of the Currency's Matters Requiring Attention) over a
period of 15 weeks. Corrected MRAs included the following results:
redesign of TODO1's Business Continuity Plans (BCPs) for each
organizational unit; developing Data Center's Disaster Recovery (DRP)
Plan; rebuilding and successfully testing remote, hot-DR facility with
SunGard. Obtained KPMG Advisory Services' certification of redesigned
BCPs and DRP. TODO1 achieved a reduction of disaster recovery period
(downtime) from 48 hours to less than two hours.
RELOCATION OF TODO1'S COLLOCATED (HOSTED) DATA CENTER
Directed and collaborated in relocation of TODO1's data center that
hosts client web sites for online, internet banking for its three
client banks. Established new communications links with each client
bank's financial applications/data bases that fulfill online banking
requests for bank's customers. Achieved relocation of data center to
new hosting collocation facility, Terremark, with no impact to
TODO1's online banking web sites and operations of its three client
banks. Over 100 servers running under Solaris and Windows server,
Oracle databases, connected through LAN, CISCO routers, SAN (data
storage,) and new telecommunications links were physically relocated
over a period of three weeks.
IDENTIFICATION, QUALIFICATION, AND ASSESSMENT OF E-PPM TOOL
Directed search, qualification, and cross-functional team assessment
of E-PPM (Enterprise Project Portfolio Management) tool set for
increasing TODO1's E-PPM capabilities, namely: complete visibility of
enterprise project portfolio, productivity of performing team
resources, and project's ROI. Prepared RFP for qualified vendors to
present how their E-PPM product capabilities would satisfy TODO1's
project portfolio and resource management requirements. Coordinated
presentations by each qualified vendor on their E-PPM tool and
compiled assessment of team. Product scores shared with management
for next step. Acquisition of recommended tool was deferred pending
approval of 2009 budget by Management Committee.
AMERICAN EXPRESS TECHNOLOGIES MIRAMAR, FL MAR 2005 a" JAN 2008
Senior Project Manager (Representative strategic and compliance
projects)
REENGINEERING OF TELEMARKETING PROCESSES FOR BRAZILIAN MARKET:
I managed development and deployment of new IT capabilities based on
real-time, computer-to-computer communications among networked servers
and mainframe supporting a competitive telemarketing sales initiative
in Brazilian market. Deployed solution enabled a 600% increase in
telemarketing product sales, provided instant assessment to prospects
of their new account application just captured by telemarketing agent,
reduced new account applications' capture-cycle from two calendar days
to less than two minutes, and supported cross-sales of other AMEX
products and services to approved prospects by agent. IT project
budget was $2MM, and project duration was 18 months. PLANNED,
COORDINATED, AND MONITOR PROGRESS OF FOUR LOCAL BRAZILIAN SERVICE
SUPPLIERS.
DEVELOPMENT OF 10-YEAR QUARTERLY PRODUCT STATISTICAL REPORTS AS PER
BANK OF BRAZIL REQUIREMENTS
Managed project performing team that developed quarterly statistical
reports covering a 10-year period as per regulatory specification
issued by Brazilian Central Bank to all payment card providers in
Brazilian market. AMEX achieved enterprise compliance with Central
Bank's due date and all statistical reporting specifications by using
an agile development approach and time-compressed project schedule.
AUXIS, INC. CORAL GABLES, FL JUN 2004 a" JAN 2005
Independent Consultant
Prepared Auxis-specific ITIL processes to capture required knowledge
and guidelines to deploy for clients ITIL delivery services ensuring
success for new ITIL consulting practice.
Auxis-brand ITIL guidelines minimize preparation and planning
activities for Auxis consultants, and increase Auxis' effectiveness
and profitability for its ITIL client engagements.
Corrected deficiencies in oil/gas exploration client's IT governance
practices and recommended changes to client's IT operational processes
for a successful SOX audit.
INTERNET BILLING COMPANY, DEERFIELD BEACH, FL JUN 2003 a" MAY 2004
Project manager a" Marketing PMO
 Developed all PM processes for Project Management Office using PMI's
PMBOK reference framework to increase productivity and reduce project
life-cycle time. Developed and delivered training in all PM processes
to IT staff and non-IT functional managers.
CAPITAL ONE FINANCIAL, RICHMOND, VA JUL 2002 a" APR 2003
Sr. Project Manager - Innovation Factory
Managed projects to conduct market tests of payment card product
innovations and determine their potential for increasing
profitability and competitive market share.
MIAMI MICRO DATA, INC. MIAMI, FL SEPT 2001a" JUN 2002
Account Executive and Engagement Consultant
Sold Primavera Systems' ERP for enterprise project portfolio
management: P3e product suite software; integrated client's project
methods and practices with P3e; trained client's project managers in
the effective use of P3e tool set. Focused on client productivity
when designing P3e configurations and integrating project and product
management practices into P3e. I am currently trained in P6, rel. 6.2.

AUXIS, INC., CORAL GABLES, FL APR 2000a"JAN 2001

Sr. Consultant
Developed and deployed Project Management Office's vision for
Management and IT consulting firm to achieve higher team productivity
and higher profits on its project engagements. Designed all business
processes based on PMI's PMBOK to effectively and profitably deliver
project solutions to clients.

OTHER WORK EXPERIENCE

INDEPENDENT CONSULTING, Costa Rica & Guatemala Aug 1999a"Oct.1999
IT Business Development a" Y2K remediation services
AMERICAN EXPRESS TECHNOLOGIES, Miramar, FL Jul 1998 a" Jun 1999
Sr. Project Manager a" Merchant payment systems (A/P) migrations -
LAC markets
COMPUTER HORIZONS CORP., Mountain Lakes, NJ Jun 1997 - Jun 1998
Sr. Project Manager a" Y2K PMO for AT&T and Prudential Insurance
clients.

PEOPLESOFT, NE REGION, Teaneck, New Jersey Jul 1996 a" Jun 1997
Functional Financial Consultant a" Implemented PeopleSoft A/R for
Bell Atlantic Internet Services.
 INDEPENDENT CONSULTANT, Bell Atlantic, Freehold, NJ Jun 1995 -Jul
1996.
Project Manager/ IT Consultant a" Network telephony asset
management.
APPLIED BUSINESS TECHNOLOGY, New York, NY Apr 1994a"Jun 1995
Engagement Manager a" ERP solutions for enterprise IT project
portfolio management for businesses in Insurance, Transportation,
Medical Instrumentation, Power tool manufacturing, and
Telecommunications sectors.

CAP GEMINI AMERICA, Iselin, N.J. Jul 1990 - Sept 1993

Project Manager/IT Consultant a" for Bellcore, AT&T, Bell Atlantic
clients

MOBIL CORPORATION, New York, NY, Nov. 1979 a" Jul 1990
Business Systems Consultant a" Domestic/international IT management
engagements
Education
New York University - MBA, Operations Research and Statistics major.
Post-MBA courses in Corporate Financial Management

The City College (CUNY) - Bachelor of Science, Mathematics major

Professional Affiliation a" Certifications/Training
*
Project Management Institute, member since 1993, a" PMP credential
(Sept. 2009)
*
ITIL-V3 Foundation certification (June 2009)
*
ScrumAlliance member, Certified ScrumMaster credential (CSM, April
2010)
*
Primavera P6: Basic and Advanced Training (Rel. 6.2) (June 2010)
*
CAP Gemini America's Project Management Bootcamp (1990) on CAP
Gemini Sogeti's PQP (Project Quality Plan) and PERFORM project
management methodologies