Olivia R.

Holland
Summary of Skills:
More than six years hands-on experience as a Medical Professional. Maintains a
professional manner at all times, and the able to handle conflict situations wit
h good judgment. Possess excellent verbal and written skills. Knowledge of medi
cal billing procedures.
Microsoft Office 2003, Windows 2003/XP, Centrex Phone Systems, Claris Works, Lot
us Notes, Quick-books, Payroll, Misys, and Medical Terminology
Education:
Sanford-Brown Institute Landover, MD 6/08 - 6/09
Medical Assistant Program
Prince George's Community College Largo, MD 4/01 -11/0
6
Pharmacy and Emergency Medical Technician Programs along with physics, biology,
computer, and math courses.
Certifications:
Certified Emergency Medical Technician EKG Certification Certified as Am
erican Red Cross CPR Certified Medical Assistant
Pharmacy Technician HIPPA Certificate
Professional Experience:
Front Desk Coordinator/ Medical Assistant Arthritis and Pain
Associates of P.G. County, Greenbelt, Md
5/10-Present
* Enter information into EMR, scheduling appointments, triage of line phone sys
tems, data entry, fax/copy, sort and open mail, greet patients, update patient
information, insurance verifications, collect co pays and prior balances, instru
cting and assisting clients with regard to completing paperwork and clinic proce
dures, and maintaining a professional and confidential working environment.
* Enter ICD-9 & CPT codes of patients as they check out, balance out the day's c
harges and receipts.
* Assist with submitting claims to health insurance companies, process the respo
nses of the companies, request payment from patients when necessary, following u
p with insurance carriers, patients and attorneys when payment delinquencies occ
ur. While using judgment and communication skills to enable efficient and effect
ive use of the clinic and its resources.
* Perform routine procedures (vital signs, phlebotomy, and injections) assisting
trained staff where needed.
* Track, file and communicate results to patients.

Lead Medical Receptionist/Medical Assistant Fast Track Urgent

Care, Kensington, MD
7/09 -6/10
* Enter information into EMR's, answer phones, data entry, greet patients, updat
e patient information, make & confirm appointments, triage of line phone systems
, insurance verifications, collect co pays and prior balances.
* Enter ICD-9 & CPT codes of patients as they check out, balance out the day's c
harges and receipts.
* Assist with submitting claims to health insurance companies, process the respo
nses of the companies, request payment from patients when necessary, following u
p with insurance carriers, patients and attorneys when payment delinquencies occ
ur.
* Perform routine procedures (catheterizations, vital signs, phlebotomy, EKG, PF
Ts , and injections).
* Track, file and communicate results to patients.
* Train and assist other medical receptionist and assistants.
* Report any problems with the building and ensure that supplies are replenished
and re-ordered.
* Coordinate the schedules of all the doctors who work in the office.

Pharmacy Technician/Temp General Health Care Resources, P

lymouth Meeting, PA
11/07 - 4/09
* Receive written prescriptions from physicians and inputs them into an automate
d ordering system
* Retrieve, count, pour, weigh, measure, and mix medications
* Maintain patient profiles
* Prepare and process insurance billing claim forms
* Stock and maintain an inventory of prescriptions and over-the-counter medicati
ons
Medical Receptionist/Lead Pharmacy Technician Prison Health Services, Arli
ngton, VA
1/07 - 10/07
* Performed patient care duties including administering medications
* Adhered to the protocols of the Board of Nursing for the state of Virginia
* Maintained equipment and stock inventory
* Ordered all medications via computer
* Managed the medical unit staff:
o Filed medical records, review and process medical billing
o Answered patient phone calls and resolved questions and concerns
o Attended to patients and triaged patients for the doctors
o Coordinated daily patient schedules (based on on-call staff and the services b
eing offered (dental, x-rays, etc.))
o Prepare treatment rooms
o Checked in/out patients
o Audits of medical records and pharmacy
o Preparing specimens for labs
* Designed and implemented a new system to distribute medications within the fac
ility; the system was cost effective and decreased the amount of time employees
spent on the wards
Emergency Medical Technician Transcare Ambulance, Baltimor
e, MD
6/06 - 6/07
* Provided emergency medical care at a basic life support level
* Gained a thorough knowledge of medical/traumatic assessments, treatment, and p
rotocols
* Worked in hazardous environments to insure safety and stabilization of the pat
ient
* Maintained effective working relations with fellow employees, hospital staffs,
ALS units, fire units, rescue squads, police departments, and the general publi
c
* Stocked and maintained the BLS vehicles and its contents in a state of readine
ss at all times
* Maintained the BLS building and its content
* Handled conflict situations with good judgment, professionalism, and courtesy
* Demonstrated excellent verbal and written communication skills
Emergency Medical Technician Lifestar Response Ambulance, W
ashington, DC
9/04 - 6/06
* A health-related, work-based learning experience
* Transported patients to and from doctor's appointments, nursing homes, residen
ces, and hospitals
* Safely operated vehicles in accordance with the local motor vehicle code
* Provided constant medical attention
Volunteer Work:
Concession Stand Manager FedEx Stadium, Largo, MD
9/00 - Present
On a Volunteer basis, manages a concession stand for a non-profit organization:
* Supervises four to six staff members
* Responsible for staffing and acquiring resources and services needed to operat
e and maintain the concession stand
* Stocks and maintains inventory and supplies needed to prepare and sell food an
d beverage products
* Disburses cash to cashiers, makes hourly bank deposits, and calculates nightly
settlements

Olivia Holland
240-355-4773
ohec8256@westpost.net