JUDITH L. CHAMBERS-SMITH jcecd242@westpost.

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3015 Snowvalley Court (513)742-2169 -Home
Cincinnati, OH 45251-1213 (513)325-4114 -Cell
OBJECTIVE
To obtain a position in Management utilizing extensive experience and skills to
lead and motivate employees to reach their fullest potential
SUMMARY OF SKILLS
* Self-motivated, results driven problem solver with excellent leadership skills
* 14 years of diversified management experience in the sales and service industr
ies
* Accomplished professional experienced in sales forecasting and analysis, budge
t management, project coordination, policy making, recruiting/interviewing, staf
f development and marketing/market research
* Recognized and awarded for excellence in Customer Service and Asset Retention
* Well versed and licensed ( FINRA 6&63) to trade mutual funds and assist in qua
lified/non qualified 401K enrollments
* Excellent communication and presentation skills
PROFESSIONAL EXPERIENCE
Fidelity Investments, Covington, KY 2005-2010
Registered Master Associate III
* Promoted to Master Associate III after 2 years
* Received Great Call and Associate Honor Awards for exceptional customer servi
ce by meeting or exceeding all call metrics.
* Selected as Peer Representative to train and assist new associates.
* Provided proactive financial solutions for retirement readiness and identified
current and future financial needs.
* Performed investment transactions such as rebalances and exchanges; and distri
bution options such as loans, withdrawals, and rollovers to Traditional and Roth
IRA's.
Avon Products, Inc., Cincinnati, OH/Atlanta, GA 2000-2004
District Sales Manager
* Increased sales by $183K over forecast in my 2nd year and achieved the Circle
of Excellence award.
* Coordinated "Operation Hug a Bundle" fundraiser to send supplies to our troops
resulting in an additional $3000 in sales.
* Achieved #1 ranking in the division for reduction of bad debt by training repr
esentatives to use products to build business.
* Ranked #1 in the division for representative retention by creating a skill bas
ed training program.
* Effectively recruited, trained and motivated a sales force of 280 Independent
Sales Representatives.
* Conducted monthly sales meetings and community events to increase awareness of
the Avon earning opportunity.
Customer Service Associate
* Answered incoming calls from sales representatives to assist with order placem
ent, invoice updates, enrollment issues, product inquiries and merchandise credi
ts/returns.
MarketVision Research, Inc., Cincinnati, OH 1994-1999
Qualitative Research Director
* Coordinated and managed various qualitative research projects, developed custo
mized respondent screeners, and closely monitored costs and production.
Quantitative Research Director
* Designed customized screener and questionnaire, prepared tabulation specificat
ions, and checked data tables.
Data Collection Manager
* Directly managed 4 full time supervisors, 3 part time supervisors, and up to 7
5 interviewers.
* Hired and trained new employees, completed evaluations, and developed orientat
ion and skills based training programs.
* Met with potential clients and worked on special projects to investigate and e
stablish new business ventures.
EDUCATION
University of Cincinnati Cincinnati, OH
A.A. Liberal Arts and B.A .Communication Arts