Ruta V Grigola

9719 S Vanderpoel Chicago IL 60643

rgec4cbe@westpost.net
Home - 773-233-5460 Cell - 773-351-5460
PROFILE
Administrative banking support professional with an extensive background in the
financial industry. Goals included increasing customer satisfaction by develop
ing a trusting relationship with large corporate clients. Strong customer servi
ce skills, positive liaison between departments, willingness to train others, en
joy working as a team player.
PROFESSIONAL EXPERIENCE
Nationwide Exchange Services Inc - 161 N Clark St Chicago IL
Senior Accounting Specialist - (2008-2010)
>Processed wire disbursements requests for Like Kind Exchange clients
>Resolved Auto & Transportation clients with customer service issues
>Filed and organized all Exchange Client portfolios for short and long term stor
age
>Assisted Exchange Officers with wire requests and portfolio issues
JPMorgan - 1 Chase Tower Chicago IL
Client Service Manager Officer - (2006-2008)
>Managed 2 team cash disbursement group processing Like Kind Exchange clients
>Approved all outgoing wires on internal JPM wire system for team
>Implemented bank policy intricate risk procedures
>Resolved Porsche Enterprises fax document issue by implementing Right Fax produ
ct
Client Service Professional - Middle Market Correspondent Banking (2004-2006)
>Supported 6 Senior Bankers within Correspondent Banking division
>Managed over 100 Community Bank portfolios with various requests
>Provided clients with all loan renewals, Libor loans, Treasury requests
>Arranged banker travel schedules, event planning, large meeting events
Marketing Assistant Officer - Large Corporate Auto/Transportation Team (2002-200
4)
>Supported 4 Senior Bankers within Auto/Transportation division
>Managed over 100 Auto/Transportation client portfolios
>Responsible for input & integrity of all customer data systems for client portf
olios
>Supported division's credit underwriter and associates with various administrat
ive tasks
Business Analyst Officer - Middle Market Sales (1999-2002)
>Production support for sales management database called BankPro
>Analyzed sales reports and verified the database information
>Participated in state conversion and tested upgrades for the database
>Monitored the Help Desk and resolved user technical and navigation issues

Divisional Assistant - Middle Market Commercial Banking (1998-1999)

>Supported 3 Senior Bankers within Middle Market Commercial Banking
>Resolved all incoming customer calls and requests from clients
>Developed a special instructions document for our clients
>Managed over 100 client portfolio accounts
Production Coordinator - Return Item Processing Division (1997-1998)
>Managed 5 person team for all deposit item returns
>Department processed returned items in 1 day turn around time with 0 or minimal
errors
>Cross-trained staffed on all functions in the unit
>Developed and implemented a department procedure manual
Operations Specialist - Exception Processing Unit (1994-1997)
>Responsible for account reconciliation product - checks submitted via transmitt
al
>Processed all backup media per customer's special instructions
>Implemented a new procedure for month end register tapes
>Executed insufficient funds checks for the overdraft system
PRIOR EXPERIENCE
Lakes Shore Bank - (Reconciliation Team Chicago IL 1991-1994) and United Savings
of America - (Senior Teller Chicago IL 1988-1991)
EDUCATION
B.A. Liberal Arts & Sciences Minor Business Administration - St Xavier Universit
y
A. A. Liberal Arts - Richard J Daley College
COMMUNITY SERVICE
WXAV - St Xavier University - Chicago IL
On Air DJ (2000 - Present)
Produce 2 hour weekly radio program, prepare play list, write all on air segment
s, record promo's, interview musicians, host live bands in studio, review music,
train dj's
Motherless Daughters - Support Group for Women without mothers
Event Coordinator - (1998 - Present)
Manage Chicago member database, plan yearly luncheon, Chicago contact for Hope E
delman (author of Motherless Daughters), inform members of upcoming events & wor
kshops