Marc Alan Cool MCP MCSE

4709 Woodland Avenue #5

West Des Moines IA 50266
515-864-1220 Mobile
mced6a9a@westpost.net
Professional Experience

June 2007 -- Present

IT Consultant\Webmaster
Langel & Woods Clothiers, Logoed Apparel & Promotions Inc.
West Des Moines, Iowa.
Created, manage and maintain 2 small office networks, create, manage and maintai
n several client company logoed product store web sites.
Selected, installed and maintain store computers, printers and other hardware.
Selected, created, installed and maintain network infrastructure.
Created and maintain email accounts for employees and applications.
Selected, installed and maintain software pertaining to marketing of custom and
logoed clothing.
Created, maintain and update www.logoedclothes.biz domain and client company log
oed product web stores on that domain.
Technical support and customer service for all of the above.

July 2000 -- May 2007

IT Systems Analyst\IT Systems Associate, IT Client Infrastructure Team
Principal Financial Group
Des Moines, Iowa.
Responsibilities include providing project, software and upgrade distribution to
a worldwide network of over 14,000 users, and providing administration, mainten
ance and 3rd level support for:
A worldwide LAN\WAN environment consisting of a Novell, Microsoft and IBM networ
k and several remote access systems.
Windows 9X, 2000 and XP workstations, including OS and network, Internet and ODB
C connectivity.
Microsoft Office Suite including Outlook and several other proprietary and third
party software packages.
2200 Hewlett-Packard, Canon and Lexmark printers, including network and desktop
installation and configuration, contact for the Hewlett-Packard Core 100 trainin
g and support program.
Enterprise wide upgrade and expansion projects including server migrations and u
pgrades and the opening, maintaining and upgrading of several remote offices inc
luding the installation of servers, routers, switches, hubs and desktops.
Command Center Crisis Coordinator for coordination of support teams during enter
prise wide disaster recovery efforts.
Training to support technicians in several different aspects of network operatio
n and support.

May 1996 -- March 1999

Support Technician\Senior Technician, Software Support
Applied Systems
Coralville, Iowa.
Responsibilities included providing administration, maintenance, support, projec
t work and 2nd level support for:
A nationwide organization of offices with Novell and Microsoft networks.
MSDOS, Windows 3X and 9X workstations, including OS and network, Internet and OD
BC connectivity.
Microsoft Office Suite including Outlook and several other proprietary and third
party software packages.
Administration, maintenance and support for databases.
Several projects including server migrations and upgrades and database migration
s.
Training to support technicians in several different aspects of network operatio
n and support.

Sept. 1995 -- May 1996

Regional Sales Manager
Opis Corporation
Des Moines, Iowa.
Responsibilities included marketing and sales for a line of technical support so
ftware and coordinating account managers:
Software demonstrations, training, representing company at trade shows and worki
ng with dealers/resellers.
Administration, maintenance and desktop support for OS and network connectivity,
DOS, Windows 3.x and 9X.
Technical support for proprietary software.

Jan. 1994 -- Sept. 1995

Software Consultant
Legal Technology Incorporated
Des Moines, Iowa.
Responsibilities included marketing and sales for a line of legal documentation
software:
Software demonstrations and training, representing company at trade shows and wo
rking with dealers/resellers.
Administration, maintenance and desktop support for OS and network connectivity,
DOS, Windows 3.x and 9X.
Technical support for proprietary software.

Sept. 1992 -- Jan. 1994

Support Technician\Data Integrity Team
SPSS Incorporated
Chicago, Illinois.
Responsibilities included marketing and sales for a line of technical support so
ftware and coordinating account managers:
Provided administration, maintenance and support for IBM DB2 database.
Provided training for Marketing and Sales staff and data entry personnel.

Skills and Expertise

Project planning, management and implementation, all levels.
Novell Netware network OS and management applications, all versions.
Microsoft Windows network OS and management applications, all versions.
Enterprise wide installation, configuration, administration and support of popul
ar and proprietary applications.
Microsoft Windows desktop management and support, including the Office Suite, ne
twork and Internet connectivity, all versions.
Desktop, server and networking hardware installation and support.
Remote access solutions including DUN, VPN, WTS and Citrix.
Hewlett-Packard Core 100 Program, HP JetAdmin, Embedded Web Server, Web JetAdmin
and Lexmark Markvision.
The WISE Installer, The HP Radia Packaging and Distribution tool, Tivoli, WinIns
tall, EXTRA, Novell and Visual Basic Scripting, the Windows Scripting Host and I
nstaller, JRB Utilities.
Security and authentication management, including RSA ACE and SecurID.
Web design software suites such as Dreamweaver and HotDog.
Graphics design software suites such as Adobe Design Standard and Corel Paint Sh
op Pro.

Professional Activities and Certifications

Microsoft Certified Systems Engineer
Microsoft Certified Professional
Courses in several varied IT technologies
Dale Carnegie Sales Advantage Course

Education
University of Iowa
University of Iowa College of Law
Northwest Missouri State University
Hamilton College
References Available Upon Request