ERIK K.

JOHNSON
11041 SANTA MONICA BOULEVARD #824
LOS ANGELES, CALIFORNIA 90025
PHONE: (408) 646-3177
E-MAIL: ERIKJOHNSON@COX.NET
CAREER SUMMARY
Results-driven leadership professional with over 22 years of experience in multi
-unit operations, property, facility and retail management for companies in the
Fortune 100. Has led up to seven business units, teams of over 300 personnel an
d managed revenues of $650 million. Key successes include turning around financ
ially struggling operations, identifying growth opportunities and capitalizing o
n them, implementing process improvements and cost reductions, and building effi
cient cross-functional teams. Seeking a district manager or multi-unit commerci
al facility management position.
PROFESSIONAL EXPERIENCE
WESTFIELD CENTURY CITY 2007 - Present
OPERATIONS AND RISK MANAGER LOS ANGELES, CA
Currently manages "Flagship" operations, construction, and development of multi-
unit commercial property consisting of Westfield Century City shopping center, a
fourteen-story office tower, and a five-story office building; totaling 240 ten
ants, occupying 1.5 million square feet, and generating over $425 million in ann
ual revenues.
* Directs multi-functional teams of 160 union personnel in the implementation of
a $13.7 million Common Area Maintenance budget to ensure the highest performanc
e of housekeeping, security, maintenance, and parking activities for the outdoor
shopping center.
* Exceeding Net Operating Income by over $3 million through operational cost red
uctions, increasing sales to $825 per sqft (highest in the US) by enhancing cust
omer offerings, and generating new income via media sales.
* Helped negotiate and led the implementation of a 10% reduction in the housekee
ping budget while maintaining the cleanliness and customer experience in the mal
l. Satisfied union objections without business interruption.
* Leads the Risk Management Team to reduce incidents by 61% ($1 million reductio
n in annual liability exposure) by identifying risks, getting Executive funding,
and implementing mitigation measures and corrective actions.
* Manages major renovations ($10.3 million to date) and currently planning a $50
0 million development project.
* Mentors subordinates and peers to advancement. Trained fellow managers and gu
ided them to find opportunities and promotions in the company.
* Serves as a liaison between tenants and Westfield Group to resolve conflicts,
advise of development impacts and help align all party's goals to increase sales
and traffic.
TELESIS PROPERTY MANAGEMENT, LLC 1996 - 2007
PRESIDENT/CEO (SELF-EMPLOYED) SAN JOSE, CA
From an initial investment of a single family home, built a $10 million real est
ate management company in less than ten years. Owned and operated 19 apartment
buildings totaling 75 units.
* Performed market analysis and financial due diligence to find outstanding real
estate investment opportunities and negotiate favorable terms resulting in a po
rtfolio appreciation of 3,400% in less than ten years.
* Managed lease negotiations, rent collections, appraisals, acquisitions, divest
itures, return on investment capital, cash flow, maintenance and repairs, and al
l aspects of budgets and finances.
* Liquidated all assets as a result of the market collapse in multi-family housi
ng in Arizona.
BEST BUY 2005 - 2006
GENERAL MANAGER SAN JOSE, CA
Profitably led 200 store employees to generate $35 million in store sales and im
proved business metrics.
* Transformed one of the consistently worst performing stores in the company (ra
nked 790 out of 795 stores) to one of the best (ranked 19 out of 820) by making
key manager hires, setting the team vision and empowering the members to create
a sales and customer focused culture.
* By focusing on loss prevention and inventory management reduced shrinkage by 7
0%.
* Consistently met and exceeded sales goals and achieved net operating profit fo
r the first time in the store's six-year history.
THE HOME DEPOT 2002 - 2004
STORE MANAGER SAN JOSE, CA
Managed a $72 million, 300-employee store and led company-wide initiatives in Hu
man Resources and merchandising.
* Increased profit margins by 3% and exceeded the sales goal by $400,000, achiev
ing more than 8% year-over-year growth and making the store one of the most prof
itable in the company.
* Increase capital turns from 4.6 to 11.8 turns (company average was 5.2) by cre
ating a store-wide program for down stocking, launching a weekly "Sunday parking
lot sales event" to sell discounted items and making inventory management a top
priority.
* As a project Manger, played an integral role in the national rollout of the In
-Store Service Initiative to more than 1,500 stores. Rewrote the merchandising
service agreements and helped negotiate their acceptance by service providers wh
ich resulted in cost savings and merchandising improvements company-wide.
* Working with the Human Recourses department, created the first company staffin
g, attendance and recruiting dashboard. Was instrumental in the development of
a standardized employee review and promotion process.
SOLECTRON CORP. 2001 -2002
GLOBAL ACCOUNT SUPPLY CHAIN AND PRICING MANAGER SAN JOSE, CA
Managed all pricing and supply chain issues for the Dell and Intel accounts incl
uding directing seven international manufacturing facilities' material profit an
d loss, budgets, and pricing, generating $650 million in annual sales.
* Started as the Materials Analyst for the Global Account Supply Chain (GASC) Ma
nager on the Dell account. Developed and implemented a pricing protocol across
six manufacturing facilities resulting in the account going from a negative to 1
8% profit margin.
* Maintained complete supply assurance during two back-to-back 100% monthly dema
nd upsides and demonstrated "can do" spirit to get parts delivered on time to ke
ep the lines of production running.
* Within eight months of starting, was promoted to GASC Manager for Dell and sub
sequently for Intel account (company's two key clients). Managed and coordinate
d logistics, supply costs, sales pricing and supply assurance for manufacturing
facilities located overseas.
NEW WORLD VENTURES 1997 - 2001
PRESIDENT/CEO (SELF-EMPLOYED) SAN DIEGO, CA
Created several internet based start-up and business consulting companies with 1
2 employees.
* Led the creation and launch of an internet restaurant search engine. Built a
team to research, develop, and test market a business plan which attracted angel
investment and achieved national recognition in Inc. Magazine.
* For San Diego's largest keg retailer, identified unprofitable pricing strategi
es and developed dynamic price quoting tools to increase gross margins and profi
tability by 56%. Performed in-depth market research to develop business plans w
ith a focus on customer service and employee satisfaction. These efforts result
ed in an 18% increase in sales within two months.
* Created a comprehensive operating plan for a web development company and syste
mized its operations. This significantly improved employee efficiencies and res
ulted in increasing the customer closure rate by over 100%.
MILITARY EXPERIENCE
UNITED STATES NAVY 1991 - 1996
LIEUTENANT - USS CURTS (FFG 38) YOKOSUKA, JAPAN
Completed two tours as a Division Officer on the Guided Missile Frigate USS CURT
S (FFG 38), home ported in Yokosuka, Japan, and completed Surface Warfare Office
r and other training courses in Coronado, California.
* Received the Navy Achievement Medal for superior leadership and outstanding ma
nagement skill and for attaining more qualifications than my peers during two ex
emplary deployments to the Persian Gulf.
* As an Operations Officer led the largest division on the ship and was responsi
ble for the ship's planning, training and operational schedule, resulting in its
"flawless execution" as recognized by the fleet Admiral.
EDUCATION
SAN DIEGO STATE UNIVERSITY 2000
MASTER OF BUSINESS ADMINISTRATION EMPHASIS IN FINANCE
UNIVERSITY OF SOUTHERN CALIFORNIA 1991
BACHELOR OF ARTS (DUAL MAJOR) IN ECONOMICS AND INTERNATIONAL RELATIONS
* Graduated from the honors program.
* Navy Reserve Office Training Corps Scholarship recipient.
* One-year Study abroad program at the University of Kent, Canterbury England.
PROFESSIONAL ASSOCIATIONS AND CERTIFICATIONS
* Century City Chamber of Commerce
* University of Kent America Alumni Association Board of Directors
OTHER SKILLS
* International experience, has managed business units in Asia, Europe and Latin
America.
* Advanced computer skills in Excel, Word, Power Point, Access, Business Objects
and facility maintenance management software systems (NetFacilities).
* Six Sigma trained
* Trilingual; fluent in English, French, and conversational Spanish.
* Bicycled 5,000 miles solo from San Diego to Central America (Nov. 1996 - Aug 1
997).