Darnell Robinson

(952)679-4110
1351 Lake Susan Hills Dr.
dree7ce6@westpost.net
Chanhassen, MN 55317
PROFESSIONAL SUMMARY:
A Can Do manager with 15 plus years of customer service experience; with progres
sive responsibility and significant achievements in the Retail/Automotive indust
ry. Experiences include developing processes to improve efficiency, time managem
ent, budgets, reading schematics, estimating, and invoicing, hiring, training, i
nternal investigations, planning, shrink avoidance and employee development.
SKILLS AND EXPERIENCE:
Business Operation Management
Established relationships, corresponded, and worked with Vice President of a bil
lion dollar company, store managers, buyers, vendors, subcontractors and small b
usiness owners by treating everyone in the same professional and friendly manner
.
Reduced Expenditures by breaking down all areas of the organization into parts a
nd identifying wasteful spending and or unnecessary costs. I begin by looking at
the stores budget to find areas that can be cut out completely or considerably
trimmed back. I then List every expense the business incurs, all the way down to
cash register paper, and then determine where we can save money.
Understands Comp-Sales and its advantages, while working with the Vice President
of a billion dollar company we comped stores on a daily, weekly, and monthly ba
ses; it allowed for us to measure productivity in revenues and make immediate ad
justments. In many cases there were positive comparative increases after retrai
ning departments or stores.
Increase sales and client loyalty I assess, to define the highest potential oppo
rtunities to improve performance. Collaborate, to define a realistic and practic
al solution. Customize, to ensure relevance and impact that this initiative fit
s. Implement, to successfully deploy solutions. Sustain, to develop ongoing resu
lts tracking and reinforcement. I usually use comparative-sales to track or meas
ure these results.
Inventory Planning I always prepare the warehouse to make sure that all material
s/products are in their proper places and can be clearly identified. It is very
important to me to keep this area clean, I make sure all shelves and locations h
ave labels. I make sure daily, that I Identify damaged discounted and obsolete c
lasses of items. In doing this, I create just-in-time customer service. I create
a win-win situation for the customer and the organization.
PROFESSIONAL RETAIL MANAGEMENT EXPERIENCE
Assistant Manager, Sears Holding Corporation (Kmart)
Minneapolis, MN (June-2007- Aug- 2008)
As Assistant Store Manager my responsibilities included the complete operation o
f designated areas. Work with the Store Manager, Department Heads, Associates,
and Venders, to drive sales. Developed and Implemented strategic merchandising p
lans to achieve revenue objectives and reduce expenditures while ensuring payrol
l remains within budget. Along with ensuring high levels of customer service an
d solving complex problems. As Assistant Store Manager, I conduct myself as a r
ole model of professionalism, ethical behavior, and effective decision making at
all times.
Regional Store Trainer, Sears Holding Corporation
Western United States
West Covina, CA
Selected by the Vice President /General Manager of the west region as one of the
16 Regional Trainers; to retrain the top stores by volume, throughout the weste
rn region of the United States. Coordinated efforts to restore profitability an
d reputation of under-performing locations. Implemented new policies and proced
ures, including various initiatives designed to increase sales and client loyalt
y. The initiatives we implemented showed almost instinct results. Our initiativ
es laid the ground work for the rest of the organization to follow.
Merchandise Manager, Sams Club
St. Louis Park, MN (March 2006- November 2006)
As Merchandise Manager my focus were in specific areas of store operations, incl
uding Guest Services, Liquor store, Sales Floor, Logistics, Assets Protection, P
harmacy and all Grocery Departments. To ensure customers have the best possible
shopping experiences with every visit, while motivating team members to improve
performances. Led liquor department at St. Louis Park, to top five in Sams Cl
ub. Transferred to Milwaukee, WI; where consistently placing the (Produce), (B
akery), and (Caf) to be ranked #1 in the region weekly. Managed store operation
s ranging from 50-200 personnel.
CO- Store Owner, Hip Hop Styles,
Honolulu, HI (October-2002- October-2004)
Effectively managed organization operations. Planned weekly work schedules. In
charge of day-to-day operations. Promoted and encouraged teamwork among team m
embers. Conducted all hires. Develop understanding of the importance of excelle
nt customer service to repeat business. Maintained a safe and healthy environme
nt.
Assistant Manager, Walgreens Corporation,
Colorado Springs, CO (October-2000/ October-2001)
Effectively managed organization ranging in size from 16-130 personnel. Planned
weekly work schedules. Ordered over $30,000 worth of merchandise weekly. Trai
ned team members in developing positive customer relations. Communicated and de
legated tasks to team members. Courteously and efficiently responded to team me
mber and customers complaints in professional manners. Promoted and encouraged
teamwork among team members. Ensured input of all paper work, moves, and prom
otions. Managed $1.5 million dollars worth of on-hand inventory. Maintained a
safe and healthy environment.
NONE RETAIL WORK/COMMUNITY CONTRIBUTIONS
Personal Care Aid (PCA), Axis Home Health Care, Inc. St. Paul, MN
(July-2009 - August 2010)
Mental Health Worker, Bristol Place Minneapol
is, MN (June-2008-July-2009)
Recovery/ Logistics/Overhaul Manager, U. S. Army Fort Carson, Co (Octob
er-1996/ October-1999)
EDUCATION
University of Wisconsin La Crosse Bachelor of Science Degree Soci
ology Diploma