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13021 Lake Pines Court * Fort Myers, FL 33913 *
239-822-6701 * ldf30414@westpost.net


Professional executive offering 17 years of progressively
responsible leadership experience, encompassing business operations,
finances, regulatory compliance, human resources, marketing,
benchmarking, and information technology. Tenacious problem solver
who possesses a track record of boosting customer and employee
satisfaction levels while driving process, performance, and quality
improvements. Respected industry/peer resource equipped with
knowledge of AAAHC and JCAHO ambulatory care accreditation
requirements. Articulate communicator with strong writing and
presentation skills; semi-fluent in Spanish. Areas of expertise

- Office Administration
- Risk Management
- Coding/Billing
- Recruiting
- Operations/Project Management
- Contract Negotiations
- System Conversion
- Client/Public Relations
- Policy/Procedure Development
- Expense Control
- Staff/Adult Education
- Corporate Compliance


Facilitated two AAAHC accreditation surveys for an oral/facial
cosmetic ambulatory surgery practice, each resulting in a three-year
accreditation. Benchmarked the practice with MGMA and Validare.
Orchestrated the design, construction, and funding of a 15,000
square foot ambulatory surgery center and aesthetic center.
Saved $85K+ annually by outsourcing the work of two in-house
transcriptionist FTEs. Decreased staffing levels by cross-training
and rotating staff among four locations. Maintained an employee
turnover rate of less than 2%.
Participated on a panel of thought leaders that met two times per
year to provide Kodak Dental Systems with feedback on new
PracticeWorks software designs and the future practice needs of the
oral surgery industry.
Led a consortium of eight regional primary care practices to exceed
a customer satisfaction survey goal of 92% as well as achieve
excellent employee satisfaction survey results for seven drivers of
employee satisfaction.
Substantially reduced costs by centralizing the region's
pre-authorization/referral process, which eliminated the need for
three additional employees.
Effectively administered assigned portions of Lee and Hendry
counties' $10M+ annual regional operating budgets, maintaining a
positive 2% variance to budget.
Spearheaded the conversion of a pediatric group practice from
Medical Manager to Medic practice management software.
Coordinated a corporate pilot program that used non-clinicians for
emergency mental health intervention.


Advanced Pain Management and Spine Specialists 2010

CHIEF OPERATING OFFICER | Provided operational leadership to an

interventional pain management practice and surgery center with 2
physicians, 1 ARNP, and 46 employees. Served as the center's
compliance officer, handled contract negotiations, and drove
performance improvement initiatives.
Page Two * 239-822-6701 * ldf30414@westpost.net


Southwest Florida Oral and Facial Surgery, P.A. 2002-2010

EXECUTIVE DIRECTOR | Held overall operational responsibility for a

six-surgeon, four-site, AAAHC-accredited oral/facial cosmetic
ambulatory surgery practice. Controlled an annual operating budget of
$6M+. Handled human resources, including training and supervision of
34 employees. Oversaw marketing, risk management, performance
improvement, and computer network troubleshooting. Led the transition
to electronic medical records and digital radiography.

Lee Memorial Health Systems, Lee Physician Services, Lee County,

Florida 1995-2001


operations of eight primary care physician practices (internal
medicine, family medicine, OB/GYN, pediatrics), comprising 21
physicians, 11 extenders, 6 managers, 51 clinical personnel, and 73
non-clinical employees. Coordinated Juran quality improvement and
quality planning. Provided training on change management. Facilitated
task forces for customer satisfaction and group recognition uniforms.
Served as a resource to other hospital departments.

PRACTICE MANAGER (1995-1998) | Oversaw the day-to-day operations of

a nine-practitioner, four-site pediatric group practice.

Foot Care Center 1994-1995

MEDICAL PRACTICE MANAGER | Directed all aspects of operations for a

podiatry diagnostic and surgical practice.
Adolescent and Child Psychiatric Services, Inc. 1990-1994

MEDICAL PRACTICE MANAGER | Oversaw the overall operations of a

psychiatric outpatient and inpatient practice.

_Previously served as an Assessment and Referral Coordinator at

Charter Glade Hospital and as an Office Manager and Assistant to the
President at Dean Steel Buildings, Inc._

Medical Practice Management Certification _(Maintained since 1993,
completing 25 CEUs every two years)_
Spanish Studies, Universidad Javeriana, Bogat, Colombia
Night School, United States Department of Agriculture, Washington,

Keiser University Advisory Board a" Fort Myers Campus
American College of Medical Practice Executives (ACMPE)
Medical Group Management Association (MGMA)
Integrated Healthcare Practice Society (IHPS)
Professional Association of Health Care Office Management (PAHCOM)
Health Management Association (HMA)