Kevin B.

Frazier
1023 Woodhue Drive
Baton Rouge, Louisiana 70810
(225) 445-4748
kff36ada@westpost.net
Energetic self-starter with excellent sales and training skills who works equall
y well as team leader or team member. Enjoys fast paced environment, challenges
and problem solving. Hard working self-teacher who is not finished until goal is
achieved.
Work Experience
Teche Electric
Baton Rouge, La 70817
December 2009-Current
Inside Sales Account Representative
a Acquire, maintain, and service major electrical companies accounts
In only two months in this position, gross sales = $50,000 per month (est)
* Create materials list with cost and delivery date projections using customer b
lueprints and/or customer-submitted materials list
* Research alternative materials, availability, cost to procure special order i
nventory
* Convert awalk-ina or new telephone customers to account customers by showing s
uperiority and extent of available inventory (approximately 1,000+ vendors offer
ing 40,000+ items) and demonstrating added value of superior customer service
* Track inventory shipments utilizing in-house inventory system
* When necessary fill customer orders by personally pulling inventory from wareh
ouse
a Perform ordering and reporting functions as directed by management
a Hired as inventory clerk, elevated to operations lead in two months, subsequen
tly promoted to current professional sales position in 9 months
Volks Contractors and Triad Electric
Prairieville, La
October 2008-November 2009
Industrial Helper and Trainee
a Assisted professional welders and electricians on large industrial constructio
n sites
* Performed daily job setup with necessary tools and equipment
* Followed directions of professional tradesman on site
* Checked assigned project area continually during day for safety violations and
responsible for cleanup and reporting of violations
* Attended necessary training to perform high rise grinding on towers
* Learned and performed setup for routing infrastructure industrial wiring (towe
rs)
a OSHA certification
a TWIC card qualification (Transportation Workers Identification Card)
The Antique Collection
Baton Rouge, LA
August 2003 a" October 2008
Sales Associate /Assistant Manager
a Performed all duties associated with sale of antique merchandise ($500,000 ann
ual)
* Handled customer questions including verification and research of merchandise
* Negotiated sale terms including price and restorations
* Served as liaison between customer and restoration specialists
* Obtained and completed financing arrangements as requested by customer
* Scheduled and tracked local and cross country deliveries
a Served as interim manager when owners were not available
a Supervised and trained full and part-time associates
a Responsible for in-store and print advertising (graphic art and layout)
a Provided integral assistance to management in installing new cashiering and in
ventory system
a Input sales, vendor orders, order receipts, and generated reports
a Supervised unloading of international shipments and prepared damage reports fo
r brokers
a Performed restoration on antique furniture and trained associates and customer
s in techniques
a Set up and worked national trade show vendor booths for sale of upscale antiqu
e furniture and accessories
Home Depot
Wyomissing, PA
May 1998 a" September 2001
Operations Manager
a Oversight of 30 employees in Customer Service Department. Prepared employee
performance evaluations for upper management
a Appointed company trainer for all new hires
a Designated by management as primary store contact for all vendors , suppliers
and installers for complaint resolution and reconciliation of retur
ns, overcharges and
discrepancies
a Responsible for receiving, bookkeeping, and merchandise pricing utilizing stor
e
database system
a Assisted upper management with varied administrative tasks as assigned
a Continued job duties and responsibilities as Customer Service Supervisor
Customer Service Supervisor
a Managed oversight of daily operations of store Customer Service Department
a Directed and trained employees in store phone center and customer service
a Handled residential and commercial custom orders ($600,000+ mo) including acco
unting and
scheduling of installations and deliveries. Coordinated vendor/inst
allers
a schedules and accounting Resolved customer complaints within stor
e authority with goal of 100% customer
satisfaction
a Recognized for aExceptional Performancea and awarded company merit badges
a Promoted to Operations Manager
Customer Service Associate
a Responsible for handling customer inquiries and complaints
a Served as cashier, handling customer sales and returns
a Worked various store departments aas neededa as assigned by management
a Participated in storewide inventories for counting and data input
a Recognized for aExceptional Performancea and awarded store merit badges by
management
a Promoted to Customer Service Supervisor
a Recognized aOperations Associate of the Montha three times
The Antique Collection
Wayne, PA
December 1993 a" May 1998
Sales Associate
a Started as cashier at the age of 15, promoted to sales associate by age 17.
a Learned antique terms, types of wood, periods and styles, reproductions
a Assisted antique dealer tenants with merchandising
Education
1997 a" 1999 Penn State University, Berks campus, Wyomissing, PA
1993 a" 1997 Owen J. Roberts High School, Pottstown, PA (H.S. Diploma)
Computer Skills
a Microsoft Word
a Microsoft Excel
a Adobe PhotoShop and Adobe Imageready
a Photo-Suite
a Intuit POS Inventory Management System (QuickBooks)
Special Training
Management and Operations
a EEO
a Department Supervisor Training (DST)
* Standard Operating Procedure (SOP)
* Profit and Loss (P & L) Loss prevention, costing
* Team and Leadership
* Departmental Budget Supervision (annual and monthly monitoring)
* Vendor Expeditor (Audit and contract training for custom order procedures, i.e
. cost analysis, order compliance, vendor variances, and storewide disseminatio
n of new vendor costs and procedures.)
Risk and Safety
a OSHA certification (Basic training completed by Assoc. of Reciprocal Safety C
ouncils, Inc.) 11/08
a Retail specific for customer and employee safety 1998