Acacia L.

Williams
431 44th Avenue, #301* San Francisco, CA 94121 * USA
Daytime Phone 415 317-6891 * Email awf4c38a@westpost.net
QUALIFICATIONS
Twelve years of underwriting experience, which enables me to work effectively an
d efficiently under minimal supervision, provide the highest level of customer s
ervice and professionalism, exhibit excellent oral and written communication, li
stening and interpersonal skills. Knowledge of computers, including Data Entry,
Word and Excel. Proficient at English grammar, spelling and business math. Train
ed to develop and deliver presentations to sales as well as in a training enviro
nment.
WORK HISTORY
1997-2009 Senior Underwriter, NORCAL Mutual Insurance Company Obtains, evaluates
and interprets information in order to classify and rate a risks financial perf
ormance and exposure to determine if risk is acceptable. Maintain growth, profit
ability and retention of a designated book of business. Responsible for developi
ng underwriting strategies, which are necessary for the Division to succeed in i
ncreasing profits through risk selection and risk evaluation. Independently appl
y judgment in considering program alternatives and selecting an appropriate cour
se of action. Make appropriate decisions on issues within authority and provides
suggestions and recommendations for those exceeding authority levels. When nece
ssary negotiate price, coverage, terms and conditions for all new business and r
enewals in accordance with company guidelines and standards. Manage a large volu
me of telephone calls, faxes and e-mails with timely responses to customers in a
variety of circumstances. Provide assistance through an understanding of servic
es including risk management, audit, loss prevention and claims. Collaborating w
ith risk management, operations, claims, finance and actuarial to meet service s
tandards of agent, brokers, insured's and potential insured's. Provide presentat
ions to producers, new and existing insured's with regards to products, availabl
e services, pricing, policies and forms. Provide training/mentoring of new membe
rs as well as existing team members, and act as a department resource for underw
riting technical knowledge.
1990-1997 Quality Control Administrator, Sedgwick of California
Log, proof and enter all incoming health applications, set up new accounts and m
aintain old accounts, handle all policy changes (change beneficiaries, add/delet
e dependents etc.), calculating rates of insurance based on age and issue balanc
e sheets to accounting dept., distribute and supervise all part-time employees,
research problems regarding unpaid claims with carriers (Blue Cross, Blue Shield
, etc). Check accuracy of data entered into computer system via reports.
EDUCATION
1979-1982 Diploma, Hayward High School
2+ years, Chabot College
COMPUTER SKILLS
Microsoft word, Excel, Imageright

References available upon request