Santee, CA 92071 Cell: 619-757-7872 Email: jhed483a@westpost.net Telecommunications professional seasoned in Site Development, Finance, Operation s, Network, Sales and Customer Service. Major strengths include: * Database Management * Finance & Accounting * Project Management * Process Improvement Catalyst * Management Reporting Support WORK EXPERIENCE: 12/2007 to present AT&T Mobility San Diego, CA Equipment Engineer Responsible for the Procurement and Order Management of Network equipment for We st Region - San Diego, Las Vegas and Hawaii of capital equipment and deliverable s for implementation of cell site new build and modification design plans. Resp onsibilities include reviewing RF Design sheets to order cellular hardware, tran smission equipment, power systems, batteries, telecom interconnect equipment uti lizing Ericsson, Lucent & Nokia GSM, UMTS, E911 and LTE equipment. Work closely with RF design, Real Estate & Construction, Operations, Turn Key Vendors, and Su pply Chain Management team members. Project management tracking and high level reporting required to maintaining milestones necessary to build plan and financi al objectives. Proficient in Advanced Excel, Oracle EPL, CASPR, Siterra, Savvion , CTS, Business Objects, and Supply Chain Management Logistics tools and other i nternal software. 12/2006 to 12/2007 T-Mobile USA San Diego, CA Development Coordinator Administrative support for the Senior Site Development Manager and Development S upervisor. Responsible for database and spreadsheet input with regard to data i ntegrity requirements which include gathering, project evaluation, goal setting, project planning and identifying/securing appropriate resources, budgets, analy zing complex information, sharing information with appropriate internal/external constituents. Responsible for guiding projects to on time completion with achie vement of stated objectives and budgetary constraints. Responsible for ordering services, creation of purchase orders, managing vendors for the duration of a p roject implementation. 7/2006 - 12/2006 T-Mobile USA San Diego, CA Site Marketing Project Support Project management and support to the Western Divisional Manager - Tower Assets. Key responsibilities included database management of collocations of towers for California, New Mexico, Colorado, Nevada and Texas. Responsible for report crea tion, database process improvements, requisition of documents, copying/scanning documents and reviewing zoning/ construction drawings and structural analysis. 8/2001 - 7/2006 Bernardo Construction San Diego, CA Business Manager/Owner Managed financial accountability and reporting of Kitchen and Bath, Home Improve ment and Handyman Services S Corporation. Responsible for sales contracts, estim ates, proposals, liens, insurance and company correspondence. Developed and impl emented marketing, promotion, and website. 6/1997 - 8/2001 AT&T Wireless San Diego, CA Major Account Manager Managed sales and servicing of multi-line, high profile accounts including the U S NAVY, Space and Warfare System Center, San Diego Unified School Districts, Gol f, Media and Technical accounts Acquired new business and promoted wireless/ data products and services. Execute d contract proposal and negotiations, presentation and customer support of accou nts. Working knowledge of Department of Defense, RFP procedures of government co ntracts, and purchase orders processes. Awards include Top Sales Performer achieving 203% of quota. 9/1993 - 6/1997 GTE Mobilenet San Diego, CA Administrator Capital Processes Analysis of financial performance of network capital budget to within 0.5% of bu dget Responsible for capital expenditures and capital project tracking. Utilized inte rnal database programs, MS Access and MS Excel. Managed inventory tracking of fi xed assets, depreciation of network equipment and audit processes. Developed con tinual process improvements to insure compliance of policy and procedures, educa tion and training of Region Staff on capital tracking. Awards include 1997 San D iego Upgrade Network and Digital Implementation Team, Achievement Award, 1998Cel lular FDA Recovery Team Award, Centralized Inventory Team Achievement Award. 04/1992 - 9/1993 GTE Mobilenet Fresno, CA Network Operations Secretary Processed invoices, answered phones and provided administrative support to Network Operations Manager. Inventory management for repair and return program, warehouse inventory database. Responsible for shipping and receiving, Reviewed a nd managed vendor contracts and diagnosed customer trouble tickets. Maintained v oice mail database and pulled AMA tapes for billing. Awards include Outstanding Performance Team Achievement Award. 11/1990 - 4/1992 Contel Cellular Inc. Fresno, CA Customer Service Representative Billing, equipment and new service inquiries in high volume ACD Regional Call Center. Proficient in conflict resolution utilizing customer diffusion skills to reduce churn. Developed customer trouble ticket analysis procedures and provided technical sup port to customers. Awards include Save Team Achievement Award. 12/1989 - 11/1990 Office Manager Contel Cellular Inc Fresno, CA Administrative support to Regional Manager. Managed activations department emplo yees, inventory, cash payments, bank deposits, and accounts payable. 12/1979 - 12/1989 Pacific Bell Fresno, CA Reports Clerk/Maintenance/ Installation/Mechanized Loop Assignment Center Facilitated the collection and disposition of work requests for outside plant. D ispatch, Repair, ESS, cable assignment, DLR,CLR, Call Before You Dig, undergroun d buried cable assignment, and special services. Responsible for report generation, interfaced computer systems, and dispatched t echnicians. 06/1978 - 12/1979 Pacific Telephone and Telegraph Hanford CA. Operator Services Long Distance Operator providing collect, personal and coin calls using 10 key t ouch. EDUCATION: 1997 - 1999 University of Phoenix San Diego, CA Bachelor of Science, Business Management 1993 - 1994 Fresno City College Fresno, CA Undergraduate Studies, Business Administration 1978 - 1980 Kings River Community College Reedley, CA