SUMMARY

* Expert account management skills. Nine years of sales experience.

* Strong focus on client relationships: retention, problem solving, and strategi
c partnerships.
* Received multiple awards for client management and customer service.
* Consistently exceeded sales goals in multiple industries.
* Increased revenue and retention at every position held.
OBJECTIVE
Seeking challenging role that involves extensive interaction with clients. This
Account Manager, Client Retention Manager, or Account Executive role would empha
size the enduring needs of clients, as opposed to just "making the sale." Role p
uts a premium on long-term retention of clients.

EXPERIENCE

3/'09-Present Ghindia Industries Online, Inc./ThomasNet

Costa Mesa, CA
Client Benefits Consultant & Account Executive
Managed the retention, growth, and relationship-building of 350+ clients. Met e
xtensively with clients to understand their marketing needs, then developed a cu
stomized plan for each that leverages ThomasNet's media, software, and website t
ools to achieve their goals.
Primary liaison between corporate headquarters and clients in the field. In addi
tion to overall customer service support, managed a portfolio of 55 clients, gen
erating new business and tracking down leads.
* Drove an improvement of the territory's renewal rates from 76% to 94%.
* Higher retention contributed to increased revenue of 27%.
* Maintained team's highest level of appointment setting activity for four conse
cutive months.
* After helping clients build new websites with ThomasNet software, consistently
increased their web traffic, often tripling and quadrupling.
* Recognized for renewing 8 points of territory's $2.5 million revenue due to ou
tstanding customer service relations.
* Recognized for closing new business prior to attending company's national sale
s training for new hires.

10/'03-2/'09 Cox Target Media / Valpak

McLean, VA & Cerritos, CA
Account Executive
Created advertising campaigns, wrote marketing copy, and prepared layout designs
on both a strategic and monthly basis. Built and maintained multi-year relatio
nships with over 30 clients. Restructured the mailing-areas of over 150,000 res
idences, connecting the clients with a more desirable demographic.
Pursued and secured new direct mail and online clients by contacting companies t
hrough phone, e-mail, direct mail, and door-to-door cold calling.
* Recognized for highest growth for first-year associate; consistently received
bonuses for exceeding quarterly forecasts.
* Received Rookie of the Year honors for Valpak of Virginia in 2004. Rising Star
s Achievement Club member in 2005 for 62% revenue growth.
* Averaged 6.8 new clients per month in 2005 (quota was 4), most among office of
 12.
* 68% revenue growth in 2007, ranked 7th out of 75+ Account Executives in Wester
n region.
* Streamlined the accounts receivable process, trimming bad-debt from 16% to a b
est-in-class 1%.
* 101% to quota two consecutive months in first quarter 2008.
* Secured over 30% of clients through referrals (top 5 percentile in the company
)

6/'01-8/'03 Planet Beach Tanning Salon Housto

n, TX
General Manager
Supervised all phases of company operations, including: sales and marketing, em
ployee relations, client services, financial reporting, store maintenance, accou
nts receivable, inventory stock, etc. Recruited, hired, trained, and developed
a team of eight associates.
Managed all employee relations, balanced workloads, and minimized associate turn
over. Pursued local merchants via door-to-door marketing, resulting in more sal
on customers, and served as Ambassador for the company at the Houston Chamber of
Commerce.
* Youngest manager in the 300-location franchise, promoted to management in six
months.
* Led a sales team that grew the business by 39%.
* Had the highest ever closing percentage among over 90+ stores in TX and LA.
* Most profitable among 35+ stores four consecutive months in 2002.
* "1,000 Club" Honors in 2002. (Personally maintained client relations with over
1,000 customers).

EDUCATION & TRAINING

4/'04 EntreQuest
"Quest for Yes" Sales Professional Curriculum
5/'01 Sam Houston State University
Huntsville, TX Bachelor of Fine Arts in Radio-Television (Major GPA- 3.54
)
* Dan Rather Scholarship, Broadcast Journalism Recipient
* Radio-Television High Honors Scholar
* Dean's List

TECHNICAL SKILLS

Proficient in Windows O.S., Microsoft Office (Word, Excel, PowerPoint, Outlook),

Sales Force, Program Builder, SalesNet, Advanced internet and web tracking ski
lls