99 Hawthorne avenue Nutley, NJ 07110

Phone 973-667-5817 (cell) 862-262-4140

E-mail rbf5b18c@westpost.net
Richard G. Budenas
Objective
To provide on-site Technical Support for a growth oriented company
using my experience and technical expertise.
Work experience
4/2008 a" 1/2009 Glory USA, West Caldwell, NJ
Level II Support Technician
*
Provided technical support for Glory product such as cash counters,
cash recyclers and casino kiosks to field technicians and dealers.
*
Detailed service call reporting using MS Great Plains
*
Expedited and shipped overnight field replacement parts.
*
Tested and repaired returned parts or expedited repairs to vendors.
*
Programming firmware for field upgrades and shipping to regions.
*
Expedited and configured replacement teller computers and shipped to
customers.
*
Compiled and provided failure data from the field for Quality
Control dept.
*
Expedited loaner units for the field and repaired returned units.
*
Disseminating engineering orders and communicating them to field
personnel.
*
Attended service training of Glory products for certification.
*
Upgraded computer skills with training provided by Glory.
7/2007 a" 11/2007 Maintech, Wallington, New Jersey
IT Help desk Technician / Field Technician
 *
Performed help desk functions from 8AM to 12PM at New Jersey Transit
headquarters in Newark, NJ and satellite offices and Rail/Bus
terminals.
*
Tasks include hardware repair of printers, computers, terminals,
servers and tape drives.
*
Field service duties from 1PM t 5PM from Maintech office.
*
Duties include repair of printers, computers, switches, servers, for
Maintech clients.
1997 a" 2006 InfoTech USA, Fairfield, NJ
Technical Support Specialist / Field Specialist
*
Performed field service for computers, printers and peripherals.
*
Software migrations.
*
Performed Ghosting PCs for new deployments.
*
Installed hardware and configured servers with RAID, O/S and custom
software.
*
Provided technical support to field personnel.
*
Maintained in-house equipment and ordered tolls and supplies.
*
Accomplished help desk support analyst for client operations with
500+
*
User environments. Handled 30 a" 50 calls per day.
1992 a" 1996 a" Matsushita Corp. a" Panasonic, Secaucus, NJ
Technical Support Specialist
*
Provided Help Desk support to dealers, technicians and end users for
dot matrix, laser printers and laptop computers. Also supported
multifunction laser printers. Handled 7- - 100 calls per day.
1986 a" 1991 Tegra/Varityper - East Hanover, NJ
 Senior Technical Support Specialist
*
Provided technical support of the Tegra and Varityper product line
including laser printers, high-resolution image setters, Raster Image
Processors (RIPs) and input devices. This included remote diagnostics
and was on call 24/7.
Engineer / Quality Assurance Engineer
*
Calculated reliability predictions (MTBF) using Mil-Standard 217D
and 883 for digital and analog components, printed circuit assembles
and finished Wrote technical manuals and field bulletins for service
personnel.
*
Represented home office service division as a team member during
product development.
*
Responsible for on-site support of beta testing of new product
systems.
*
Trained on various OEM equipment used to interface with new
products.
*
Responsible for training technicians in the field and at the home
office.
1982 a" 1986 Tegra/Varityper - East Hanover NJ
*
Reliability products as well as product evaluation and failure
analysis.
*
Wrote test procedures for final product inspection in manufacturing
floor.
*
Attended advanced training at Reliability Analysis Center, Rome, NY.
*
Performed reliability demonstrations using environmental chamber for
heat and humidity cycling and plotted results for engineering
evaluation and analysis.
Education
Education:
RETS Institute
Nutley, NJ
Electronics Engineering Technology a" 1977 graduate

William Paterson College

Wayne, NJ
Communications major 1973-1975

Essex Catholic HS
Newark, NJ
Graduate 1973
CompTIA A+ Certification