SUMMARY

COMPUTER SKILLS SET: Operating Systems and Databases Applications Applications,

Windows 7, Windows XP, Windows 2000 (MCP), Windows NT /Workstation 4, Windows '9
5 / '98, Windows 3.1x, Office 95, 97, 2000, 2002, 2003, 2007, 2010. Ghost softwa
re. Yum Brands Proprietary Software. Plainview. SharePoint. MS Mail. MS Office s
uites. MS Power Point. Internet Explorer. Netscape Navigator. Adobe Products. CE
RTIFICATIONS: Currently working towards my PMP certification. MCP: Windows 2000;
Professional, Server, Active Directory Infrastructure, Security. Comptia: A+, N
etwork +. Lexmark: Optra S series printer family. Hewlett Packard: Vectra/Brio/
Kayak computer systems Hewlett Packard: LaserJet Printers, 4000, 8000, 4si, 5si
Family. IBM: Warranty certified for Mobile systems
WORK EXPERIENCE
Project Coordinator - 2009 to 2010
WellPoint Inc, Louisville, Ky
Responsibilities included, under direction of Project Manager, utilizing project
tools to assist PM in Building and maintaining project plan and schedule contri
buting to ensuring project deliverables are met.? Monitoring documentation for
approvals and completeness and assists with project status tracking and analysis
, resource requests for project and follows up with resource managers on fulfill
ment status, project progress against established project metrics and reports va
riances to Project Manager; supports updating of monthly project financials incl
uding FIT in prep for governance approval, maintains project RAID (risk, action,
issue, decision) logs.? Track and report on project deliverables, milestones a
nd required tasks.? Support the Project Manager in coordinating project activit
ies with the business and develops relationships with the business, in documenti
ng proposed Change Requests and monitoring disposition, as they provide leadersh
ip and motivation to project team members throughout the project life cycle, in
managing projects from inception to successful implementation, with respect to c
ommunicating plans, status, and issues to management.? Administratively support
the efforts for creative approaches to problem solving and quality project mana
gement deliverables, supporting business needs.? Demonstrates proficiency with
administrative tools and processes; takes ownership of, creates and maintains co
llaboration work sites.? Worked with the Planview application, by creating prof
iles, projects, modifying phases, tasks, sub-tasks, and entering requirements an
d authoring when the reserve was fill. Ran reports and worked with the Resource
Managers to keep an accurate and up to date project. Once tasks and phases were
complete, I would then close the respective part of the project in Planview.
Field Support Analyst - 2004 to 2009
WellPoint Inc, Louisville, Ky
Duties include, but are not limited to, backing up network servers, configuring
and maintaining Dell Desktop and Laptop systems, with the Windows XP operating s
ystem, troubleshooting hardware issues both via phone or desk-side visits, condu
cting and maintaining inventory of stock items, ensuring inventory is up to date
and accurate, installing and setting up of both Digital and Voice over Internet
Phones, setting up and maintaining network printers, as well as ordering and re
placement of defective parts in all units.
Systems Engineer - 2002 to 2004
Pomeroy Computer Resources, Louisville, Ky
as a tier 2 Computer Services Support team member. Responsibilities include trou
bleshooting applications, operating systems (Window 2000 - XP), and hardware iss
ues over the phone, or with desk side visits when applicable.? Previous duties,
while contracted to the Kindred Healthcare network, included configuring Compaq
desktop systems, and special Compaq SFF touch screen computers, and the initial
setup and deployment, problem diagnostics, parts ordering, repair, and re-confi
guration of IBM Mobile systems.
CSR - 2002 to 2005
Charter Communications, Louisville, Ky
Assist Charter Communications cable Internet users with troubleshooting of their
cable Internet connection via the phone. These issues include connecting to the
Internet, setting up email, setting up web space for home pages, correcting con
nection issues, and answering basic and advanced questions customers may have. O
n occasions that a resolution is not determinable, I forward the issue onto the
next level of support. Other responsibilities include being an active team membe
r and continually looking for ways to improve the service level of the call cent
er.
Customer Engineer - 1999 to 2002
GE Capital ITS, Louisville, Ky
Duties consisted of configuring Compaq desktop, IBM laptop, and ? Special Compa
q SFF touch screen computers for Kindred Healthcare ? Network (formerly Vencor)
. Completed a Cubix upgrade project, NT4 ? Back-up Domain Server upgrade and Ra
id-5 implementation project at Vencor sites nationwide. Prior to the Vencor acco
unt, duties included performing hardware and desk side support for the Jewish Ho
spital Network. Also was responsible for warranty verification, parts ordering a
nd receiving, and RMA shipments. Contract transferred to Pomeroy.
EDUCATION
Political Science
University of Louisville, Louisville, Ky
Criminal Justice and Political Science
University of Tennessee at Chattanooga, Chattanooga, Tn
Completed three years of study with Job related Training: SharePoint for Project
Management Class CBT: Planview, SharePoint
Various U.S. Navy and U.S. Army Schools
Operation Specialist computer enhanced radar console training school, Primary Le
adership and Development School, ROTC, ROTC Advanced Summer Camp, Advanced Compu
ter Operations School