Savannah A.

McGee
4115 Potomac St. Upper * Saint Louis , MO 63116
(314) 680-4729 * smf7768e@westpost.net______________
_________________Skills & Competencies___________________________________
Microsoft Office 2003/2007 (Word/Excel/PowerPoint) Comfortable with Windo
ws XP & Vista
Document Management (Faxing, Copying, Sorting) Versed in multi-li
ne PBX phone operation
Accurate typing speed of 65wpm Excellent verbal & wr
itten communication
Task-oriented and highly organized High-level interpersonal & p
roblem-solving skills
Self starter Team Player
_______Professional Experience__________________________________
* CROWNE PLAZA HOTEL (Saint Louis, MO)
Mar. 2006 -Oct. 2010
Concierge Lounge Attendant
* Obtained promotion through several positions during my tenure with the company
, including Reservationist, Guest Services, and ultimately the St. Louis locatio
n's exclusive Concierge Lounge Attendant.
* Responsibilities centered on providing for Priority Member guests, including f
ood & drink availability, planning events, booking reservations, and providing l
ocal recommendations or directions based on their interests and needs
* Organized guest & company documents through copying, faxing, e-mailing and fil
ing all check-in/check-out material
* Handled the answering and transferring of calls for guests, clients, and perso
nnel through a multiple-line PBX system
* Maintained and balanced bank drawers to ensure consistency & accuracy for acco
unting
* Demonstrated exceptional attentiveness and ability to reconcile customer needs
with the needs of the business
HOOP RETAIL / DISNEY STORE (Brentwood, MO)
Oct. 2005 - Jan. 2006
In-Store Customer Assistant ("Cast Member")
* Greeted customers and aided them in identifying their needs & locating merchan
dise
* Maintained current, accurate knowledge of frequently-changing promotions, poli
cies, and security practices
* Leveraged good communication skills to educate customers on the use, operation
, and care of products
* Addressed various customer concerns and questions, with the goal of ensuring t
heir satisfaction
MAIL & COPY SOLUTIONS (Saint Louis, MO)
Oct. 2004 - Feb. 2005
Mail Room Clerk
* Maintained organization of incoming & outgoing mail through the entire distrib
ution process (sorting, weighing, evaluating addressing errors, researching and
re-addressing if needed, and finally dispatching for distribution)
* Bound, organized, and laminated promotional or business projects to meet with
specific guests' needs
______Educational Summary___________________________________
Beaumont High School (Saint Louis, MO)
High School Diploma, Graduated June 2004
Webster University (Saint Louis, MO)
Communications w/ emphasis on Graphic Design, Aug. 2004 - June 2005
DeVry University (online)
Webpage Design & Development, Currently enrolled