Buck Atwell

1418 Toplea Drive, Euless, TX 76040 a 214-554-4288 / baf7b04a@westpost.net

General Manager / Team Lead / Client Relations
SUMMARY OF QUALIFICATIONS
A seasoned, dedicated professional with diverse experience in management, custom
er service, operations supervision and sales, with demonstrated success in meeti
ng or exceeding business objectives. Recognized for expertise in personnel mana
gement, inspiring excellent team performance, staffing, use of metrics to drive
results, and organizational and change management. A high energy leader able to
assimilate new tasks quickly, while excelling in performance personally. Key S
trengths:
a Operations a Account Management a Communication a Personnel Management a Team
Building a Leadership Skills
a Coaching/Mentoring a Analytical Skills a Problem Solving a Organizational Skil
ls a Planning/Coordinating a Self-Starter
PROFESSIONAL EXPERIENCE
DAL Global Services
Station Manager, San Antonio a" Aviation 2009-Current
a Ensured safe, efficient and effective operational and financial performance of
the station.
a Establish and coordinate P&L / Budget for all vendor contracts, SAT City budg
et - $1.25M
a Contract work includes a" but not limited to a" Janitorial services, Ramp serv
ices, Ground equipment services
a Develop and maintain relationships with agencies and potential customers withi
n current station.
a Achieve company expectations of a safe, efficient and successful operation, ce
rtain standards for operational and financial goals have been set.
Delta Air Lines, Inc.
Station Manager, Oklahoma City a" Airport Customer Service 2008
a Ensured safe, efficient and effective operational and financial performance of
the station.
a Maintained compliance with rules and standards of all relevant regulatory agen
cies and applicable laws.
a Recruited, coached and managed team performance.
a Identified, evaluated and refined operational and financial results to improve
station performance and customer experience.
a Led team members toward meeting corporate and individual goals a" 0.00 in Airc
raft damages, 8.88 in OJI and 1.23 in Baggage.
Performance Leader, Dallas/Fort Worth a" Airport Customer Service 2006-2008
a Provided leadership to direct reports, frontline work teams and the operation.
a Responsible for 28 Customer Service Agents at the DFW airport, and for the tim
ely completion and delivery of performance appraisals, quality assurance observa
tions, performance discussions, coaching and counseling and administrative actio
n.
a Completed temporary duty assignment in Jackson, MS as Performance Leader.
a Oversaw and coordinated operational performance including, but not limited to,
on-time departures (D-Zero), safety, security, customer service delivery and ot
her key performance indicators.
a Served as an operational liaison between Delta and all contracted business par
tners within a station.
a Responsible for leadership development through mentoring, on-the-job training
and delegation.
a Measured and analyzed employee performance through the use of performance mana
gement tools, available customer service and operational metrics, job shadowing
and direct observation.
Account Manager, Dallas/Fort Worth a" Passenger Sales / Cargo Sales 1988-200
6
a Maximized cargo revenues and market share with a primary focus on premium reve
nue in a territory of 89+ customers that accounted for $15M+ in annual revenue f
or Delta. Built proven customer satisfaction with detailed quality customer ser
vice.
a Charged with generating new and reviewing existing sales programs with freight
forwarders.
a Identified opportunities for increased revenue in new and existing accounts.
a Prepared and negotiated proposals/contracts for new sales and re-bids. Develo
ped product positioning by analyzing business needs. Prepared and delivered ext
ernal communication to the field and customers.
a Maintained client base with a $120M+ in total sales in a territory with 80 age
ncies and 25 corporate accounts.
a Developed creative travel agency/corporate marketing strategies and promotions
, identified opportunities for increased revenue in new and existing accounts, p
repared and negotiated proposals/contracts for new sales and re-bids, developed
product positioning by analyzing business needs, and prepared/delivered external
communication to the field and customers.
a Prepared account reviews on a regular basis and developed annual business plan
s.
a Built proven client satisfaction with detailed quality customer service.
a Ensured timely completion of multiple installation project deadlines with prep
aration of effective contingent resolutions.
Customer Service agent a" Dallas/Fort Worth & San Antonio 1983-1988
Customer Service Support Agent a" San Antonio, Los Angeles & Atlanta 1979-19
83
EDUCATION
Completed some colleges courses / Participated in company training programs in c
ustomer service, corporate technology, account management, and personnel supervi
sion, OSHA a" 10 General Industry Training
Special Assignments and Sales Campaigns: a Coordinator a" Dallas Business Travel
Advisory Council a Sports Representative for the Dallas/Fort Worth area which i
ncludes Texas Rangers, Dallas, Cowboys, Dallas Mavericks, Dallas Stars, Fort Wor
th Fire / Dallas Freeze a Acting District Sales Manager a" Fort Worth & Corpus C
hristi a Dallas Sales Campaign a" Coordinator a San Antonio Sales Campaign a Bus
iness Elite Coordinator a" DFW a OCTC (Online Corporate Travel Center) a" Coordi
nator
Business Systems and Software: Deltamatic (Internal computer systems), MS Word,
Excel, PowerPoint, Explorer, Outlook, Internet