Académique Documents
Professionnel Documents
Culture Documents
SELECTED ACHIEVEMENTS
a Led project for Junior Class to raise funds for a more upscale Senior Prom tha
t not only exceeded all goals but also allowed them to be the first class in 15
years to start their senior year without having to borrow from the student counc
il.
a Developed policies and procedures for city employee supplemental and safety gu
ide that reduced employee injuries by 20%.
a Trained several of the companyas departments to more effectively recognize fra
ud, reducing the number of current returned checks by 43% and credit fraud by 15
%.
a Produced and Organized the aTEMTICtma process and aPTLCtma skills which improv
es professional, leadership and teamwork skills.
a Created the aLogic Boxtma to assist Algebra students to raise their 95% failin
g rate to averages of Aas and Bas in one semester.
a Presented and Delivered three acclaimed video presentations on Vietnam and an
acclaimed graduate portfolio; produced and presented high schoolas 90th Annivers
ary and special memorial video presentations; created and produced several other
video presentations.
a Directed program to address a 5-year backlog of 350 returned checks that resul
ted in the clearing of all checks and collecting over $9,000 in lost funds.
a Research specializing in current professional, business, and educational trend
s resulting in an extensive library.
Kevin E. Miller a" Page 2
PROFESSIONAL EXPERIENCE
PRIVATE CONSULTING
Consultant/Instructor/Trainer/Professional Coach
a Project Management & Operations
a Logistical & Safety Procedures
a Professional Presentations a" Video, MS Office & Computer Solutions
a Web site development, management, and Web-based learning
TELETECH COMMUNICATIONS
Trainer
a Delivered training for customer service department of leading client.
a Trained specialized Customer Service Desk and Spanish Desk.
HALLS MERCHANDISING
Customer Contact Specialist
a Responsible for customer charge accounts and collections.
a Assisted sales associates on credit operations.
Customer Service Representative
a Duties included the operation, delivery, and customer service to customers, de
partments, and associated stores.
a Required handling large volumes of cash for storeas daily operation.
EDUCATION
Master of Arts in Education Baker University, Overland Park, KS
Master of Liberal Arts Baker University, Overland Park, KS
Bachelor of Arts, Mathematics & Education Rockhurst College, Kansas City, MO
Chancelloras Certificate in Video Production University of Missouri at Kansas Ci
ty, MO