Ereka B.

Shumake
(404) 513-2543 * Email: esfcd066@westpost.net
SUMMARY OF QUALIFICATIONS
* As a Help Desk DBA I have experience with fast-paced, team-oriented, minimally
supervised, deadline-driven work environments.
* Excellent oral and written communication skills for effective communication to
team members, customers, internal staff, and the management team.
* Excellent ability to prioritize and organize work and consistently demonstrate
initiative to improve processes. Ability to manage client expectations.
* Ability to establish credibility with clients through understanding their busi
ness needs and building compelling solutions.
TECHNICAL EXPERTISE
Reporting Tools:
* SQL Server Reporting Services (SSRS), MS Excel (Charts and Pivot Tables),
Applications:
* SQL Server, Oracle, MySQL ,Operating Systems/RDBMS: Windows 2000/XP, Windows
OS, Windows Server 2003
* Active Directory, Blackberry Server(BES), MS Office Suites Expert Level (MS Ac
cess, MS Excel, MS Word)
Other Competencies:
* Excellent Communication Skill (Oral & Written), Quick Learner, Problem Solvin
g, Customer Service, Client Support , Help Desk Support
Languages:
* SQL, CSS, PL/SQL, T-SQL ,JAVA, C++, JSP, HTML, Visual Basics, JavaScript,
PROFESSIONAL EXPERIENCE
2007-2009 Logistics Analyst II, Panalpina Inc., Atlanta, Georgia
* Partnered with Sales on account implementation, ensuring a smooth transition f
rom Sales to Operations
* Prepared and analyzed files to ensure all necessary document copies in proper
sequence
* Served as a liaison between Document Processing and customer regarding all shi
pment details
* Delivered excellent customer service to customers, suppliers, and shippers for
complete order management
including routing, tracking, and proof of delivery.
2005-2007 Logistics Analyst, UPS Supply Chain Solutions, Atlanta, Georgia
* Promoted annually on career path with increasing responsibilities
* Processed Customs Entries: classify invoice, filed remotely, EDR, and inspecti
on requests
* Analyzed transportation reports for accuracy, resolved any report issues accor
ding to department procedures
* Verified file transmissions to ABI, corrected any transmissions errors to ensu
re prompt delivery
* Created and maintained customer profiles in system, redesigned filing systems
* Developed professional rapport with clients also promptly and efficiently hand
led customer inquiries
2003-2004 Web Development Academic Internship, Georgia Southern University, Sta
tesboro, Georgia
* Served as member of the Accenture PRM BBOT Program Management Office, that was
responsible for the successful implementation of a new Billing and Ordering cap
ability. Managed project schedules, provided financial and status reporting and
tracked issue/defect management.
* Assisted with the development and maintenance of electronic resources utilizin
g Adobe Premier, Adobe Photoshop, HTML and Dreamweaver
* Updated and maintained web pages.
EDUCATION
* Microsoft Certified Information Technology Professional Certification Training
- Current
New Horizons Computer Learning Centers of Georgia
Microsoft Certified Technology Specialist SQL Server 2005
* Masters of Business Administration, 2006
American Intercontinental University, Dunwoody, Georgia
* Bachelor of Science Information Technology, 2004
Georgia Southern University, Statesboro, Georgia