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CHRISTOPHER SCHOLL 18 Bedell Road, Poughkeepsie, NY 12603

cs12c420@westpost.net * Cellular (845) 454-1219

Accounts Receivable-Bookkeeper/Collections/Credit
* Established a routine customer follow-up system to encourage regular on-time p
ayments and assure continued cash flows. Achieved increased payment frequency fr
om 30% of accounts.
* Mediated/negotiated special payment terms, restored customer confidence, and p
reserved strong alliances.
* Developed and reviewed financial reports for management.
* Reorganized office processes to improve efficiency and boost productivity.
Relevant Experience and Skills
* Created Excel spreadsheets to summarize collection activity for management.
* Activated and customized a collections form letter in the accounts receivable
computer program.
* Knowledgeable in computer operations, applications and operating systems.
* Recognized for outstanding job performance, reliability, multi-task skills, ef
ficiency, accuracy, speed, and timely completion of all assignments.
Accounts Receivable.
* Handle accounts receivable, as needed. Process month-end closings and monthly
reports. Use Excel and HP mainframe to manage accounting data.
* Regularly take on added responsibilities involving spreadsheet management and
other duties.
* Created easy-to-read, streamlined financial document for use by company manage
ment. Extracted raw data from the ABS software and embedded into personally desi
gned template-driven Excel spreadsheets.
* Process chargebacks and resolve other credit card issues on a daily basis
* Review wire transfers
Evaluating Credit.
* Reviewing customer credit applications to assess credit worthiness.
* Submit applications to credit manager for final approval and set up account wi
th terms.
Customer Relationship Management.
* Knowledge of customers buying habits, comprehension of their payment schedules
. Provided a high level of customer service and client relations.
* Established and maintain effective business relationships with external and in
ternal customers, improving communication between customers and company.
Experience Summary
Game Sportswear, LTD, Yorktown Heights, NY 2007 to Present
Collections Specialist & Accounts Receivable Clerk
Conferred with customers by telephone and in person to determine reason for over
due payment and review terms of sales, service, and credit contract.
* Successfully pacified hostile or antagonistic callers and negotiated a mutuall
y agreeable solution by patiently providing alternatives to reconcile the custom
er's needs with the company's objectives
* Notified credit department, ordered merchandise request cancellation, and turn
ed over account to attorney if customer fails to respond.
* Analyzed aging reports and suggested collection strategies.
* Created various reports and spreadsheets to be utilized by the CFO and Custome
r Service Manager.
United Health Group - Uniprise Division, Kingston, NY 2004 to 2007
Medical Claims Specialist
Correct and process medical claims for the New York State employees Empire Plan.
* Processed reconsideration and appeal claims. Researched problem claims. Revie
wed claims for completeness, accuracy, and correct coding.
* Processed and adjudicated medical claims according to health plan policies. Co
ntact other health insurance companies to verify additional coverage.
* Regularly meet and exceed production standards established by United Health Ca
Laerdal Medical Corporation, Wappingers Falls, NY 2000 to 2004
Customer Support & Collections
Persuaded customer to pay amount due on credit account, and non-payable check, a
nd negotiated extension of credit, and performed all aspects of customer service
and satisfaction.
* Advised salesmen of customer complaints, order cancellations, overdue accounts
, and new business prospects.
* Communicated between Accounts Receivable and warehouse to ensure timely shipme
* Recorded information about financial status of customer and status of collecti
on efforts
* Conferred with customer by telephone to determine reason for overdue payment a
nd review terms of sales, service, and credit contract
Lockheed Martin IMS, Albany & Brooklyn, NY 1998 to 2000
Field Sales Specialist-Electronic Benefits Transfer Services
Worked in field sales and customer service in New York City. Conducted meetings
at the USDA Manhattan office to educate retailers in the EBT Process.
* Launched customer service call center in Albany, NY. Supervised payment proces
sing area in Albany.
* Managed and assigned responsibilities to a team of 10 employees at both locati
ons. Created employee performance reports for management staff.
* Build rapport and trust quickly with clients and colleagues.
Education and Training
SUNY Dutchess, Poughkeepsie, NY 1991
Associate, Business Administration, Minor: Business Management
Condensed Curriculum International, Inc. 2006
Inpatient Medical Billing and Coding
Computer Skills
Windows Vista, AS400, Apparel Business Software (ABS), Microsoft Office 2007, Lo
tus Notes, Quicken.

Career Summary
Motivated individual with demonstrated proficiency in listening to clients needs
, and formulating the tactical action plan to achieve results. Constantly explor
es opportunities to further elevate customer loyalty and boost revenues. Known f
or honesty, integrity and a genuine passion for achieving goals for self and oth
ers. Superior interpersonal dynamics interface seamlessly with others from all l
evels, backgrounds and cultures. Respected for maintaining a professional and po
sitive demeanor, regardless of the situation.