____________________CAREER OBJECTIVE____________________

Obtain a position that utilizes both my technical and sales background to drive
success in both large and small organizations.
____________________TECHNICAL QUALIFICATIONS____________________
* CISCO, Linux, Storage
* Juniper, Virtualization, Cloud Computing
* Cloud Security, Web Hosting, VOIP
____________________SALES QUALIFICATIONS____________________
* Positive, results-driven, and innovative individual with proven success in bal
ancing operational efficiencies and business growth with client satisfaction.
* Product Research and Knowledge
* Structure business deals and negotiate contract
* Effective communication and personal interaction skills
Identify, prioritize, and pursue new business and opportunities
* Tactical Market Plans
* Technical Presentations and Documentation
* Sales Cycle Analysis
* Training/Skills Development
____________________EMPLOYMENT____________________
2010 to Present - Deployment Engineer
Self-Employed, Las Vegas
Sub-contract project. Working with System Integrator to deploy MPLS infrastruct
ure in hotel/casino in Las Vegas. Vlan & firewall configuration. Low level vali
dation testing. Router & Gateway configurations. Evaluated and verified interc
onnectivity and system integration issues. Coordinated integration efforts, deve
loped operational procedures, and implemented and supported LANs and WANs with +
15,000+ nodes. Managed systems configuration and maintenance, problem troublesho
oting, planning and directing upgrades, and testing operations to ensure optimum
system functionality. Supported complex capacity planning and analysis, network
design. Layer 4-7 testing with Spirent Avalanche.
2010 to Present - Business Development
Privately Held Company, Laguna Beach
Identify and develop new business opportunities to extend and develop profession
al services for Cloud Computing, Infrastructure Services, Hosted Services . Esta
blish solid relationships with Sales teams and customers at all levels and provi
de an effective account management service to identify, develop and maximize all
opportunities. Partner with solutions marketing to move into relevant markets a
nd identify appropriate strategic activity required to achieve new business targ
ets.Obtaining market information through liaison and networking with industry co
ntacts and associations, government bodies and others to ensure new business opp
ortunities are identified and follow through upon these opportunities. Made reco
mmendations for new products and new markets.
2009 to 2009 - Inside Sales Engineer
TIG, San Diego
Worked closely with Engineers, Project Managers, Sales and customers to provide
around the clock support for sales, service and technical needs. Position also u
tilized knowledge in ? storage, virtualization & UC communications. Demonstrated
and explained product and service to customer representatives, such as engineer
s, architects, and other professionals. Assisted sales force in sale of company
products. Drew up sales and service contract for products and services. Provided
technical services to clients relating to use, operation, and maintenance of eq
uipment. Designed and drafted variations of standard products in order to meet c
ustomer needs. Reviewed customer documents to develop and prepare cost estimates
and projected production increases from use of proposed equipment and services.
Provided technical training to employees of client. Drew up and proposed change
s in equipment, processes, materials, and services resulting in cost reduction a
nd improvement in customer operations.
2008 to 2009 - Pre-SALES ENGINEER
GTV, Aliso Viejo
GTV is a managed services provider with client engagements for IPTV, Next-Genera
tion-Networks, Telco and ATCA platform solutions. Qualified and developed custom
er solutions focusing on blade severs. Managed and supported technological stage
of sales process. Responsible for product training including the creation of te
chnical training materials. . ? Worked closely with sales team throughout sales
cycle to ensure customer needs are met. Product development and implementation.
Pre-sales technical support. Assisted marketing department with market research
and analysis. Developed TCO, RFP, RFI, sales proposals. Assisted in trade shows
and conferences.
2000 to 2003 - Retail Sales Manager
Cellular Image, San Jose, CA
Responsible for leadership and management of 5 sales reps in store. Mentored and
coached reps to ensure customer satisfaction. Responsible for all inventory, op
ening, closing of store as well as cash in store. Created environment that motiv
ated reps to sell. Coordinated promotions and marketing events to obtain highest
sales revenue.
1997 to 1998 - Strategic Account Manager
Epoch Internet, Irvine, CA
Managed and maintained Fortune 500 accounts. Identified macro & micro project sc
ope, requirements, & managed cross-functional teams to deliver program completio
n. Provided tech support, customer support for customers. Liaison between custom
er and Engineers.
1996 to 1997 - Wireless Technical Consultant
SkyTel, Anaheim, CA
Liaison between sales team and customer. Responsible for creating training mater
ials as well as facilitate training presentations for customers. In charge of al
l beta-testing accounts. Serviced and supported team with Fortune 500 accounts.
Provided technical support for customers. Assisted Engineering department with c
ustomer site surveys. Pre-sales support as well as post-sales technical support.
Was point of contact for technical support for existing corporate accounts. Ass
isted sales team with sales proposals tailored to better fit customers' needs.
____________________EDUCATION____________________
2007 - B.S., Computer Network Engineer
Westwood College, Upland
2008 - B.S., Information Systems Security
Westwood College, Upland
____________________AFFILIATIONS *____________________
ISSA

AT&T Wireless Developers Group

Cisco Academy Alumni
Cloud Security Alliance

____________________HONORS____________________
Deans List
2005 to 2008
Pomona 2008 Laurette Engineering achievement award
Telecommunications Business Case
2nd Place
ITC- CAL Poly competition
2008
Jenny Friederichs
985 Capistrano Ave, Laguna Beach, CA 92651
Cellular 619-300-3442
jf101d03e@westpost.net
CAREER OBJECTIVE
Obtain a position that utilizes both my technical and sales background to drive
success in both large and small organizations.
TECHNICAL QUALIFICATIONS
* Installing and Upgrading Servers * Desktop Support * Daily Backups a
nd Restores
* Remote Server Management * Software Installations * Router & Switch
Configurations
* Validation testing * Script checking * Penetration testing
* End user training * Process Improvements * Network Assessments
TECHNOLOGY SKILLS
* Protocols: ISO/OSI layers, Ethernet, T1/T3, Optical Transports, IPSEC, TCP/I
P, IPX/SPX, ICMP, SNMP, RIP, BGP, IGRP, EIGRP, OSPF, PPP, HTTP, TACACS, CHAP, PA
P, Cable DOCIS.
* Operating Systems / Software / Platforms: Cisco IOS, Cisco Works, Mac sof
tware, Microsoft Exchange, Microsoft Server, Junos, Linux, Parallels, Vmware ESX
, Citrix
* Hardware: Cisco PIX Firewalls/ASA, Cisco Routers and Switches, Cisco UC, MD
S, Nexxus, HP Network Devices, Juniper SRX series, Dell Servers, Brocade, Found
ry, D-link, EMC Clarion, Spirent Avalanche
QUALIFICATION HIGHLIGHTS
* Innovation -developed and implemented solutions based upong customers needs
analysis
* Skilled leader with expertise in application life-cycle management, standar
d procedures and policies, and process improvement. Dialog with users and match
business processes with application logic. Drive inefficiencies from business pr
ocesses; participate in cost reduction efforts. Coordinate project development e
fforts in relation to continuous improvement.
* Planning - design long-range strategies based on technical forecasts of ind
ustry trends
* Project management - identify, allocate, and manage company resources to com
plete projects on time and within budget.
* Strong technical, troubleshooting and process management skills. Effective o
ral and written communication skills with individuals across all levels of an or
ganization. Consistently recognized by peers and customers for superior performa
nce and creative problem-solving ability.applications.
* Define and promote processes that govern how an organization performs requi
rements definition, design, implementation, test and support activities. Design
system enhancements that boost productivity and close operational gaps.
* Audit processes to ensure they are properly implemented and produce the desi
red effect. Work to improve effectiveness of processes. Knowledgeable in industr
y-standard compliance (SOX, PCI, HIPPA, FISMA,ISO)
* Competent in writing and editing technical documentation for operation and
training manuals
* Maintain, and remain knowledgeable of latest technological advancements, as
well as develop and integrate quality control processes, continually meeting co
rporate objectives and resulting in highest levels of client satisfaction.
EMPLOYMENT
Deployment Engineer Sept 2010 - Dec 2010
contract work, Cosmopolitan Las Vegas
Sub-contract project. Working with System Integrator to deploy MPLS infrastruct
ure in hotel/casino in Las Vegas. Vlan & firewall configuration. Low level vali
dation testing. Router & Gateway configurations. Evaluated and verified interc
onnectivity and system integration issues. Coordinated integration efforts, deve
loped operational procedures, and implemented and supported LANs and WANs with +
15,000+ nodes. Managed systems configuration and maintenance, problem troublesho
oting, planning and directing upgrades, and testing operations to ensure optimum
system functionality. Supported complex capacity planning and analysis, network
design. Layer 4-7 testing with Spirent Avalanche.
Sales Engineer/IT Administrator 2010 to Present
SLICE Networks, Costa Mesa - Slice Networks
Startup web hosting & Microsoft hosting solutions. develop new business opport
unities to extend and develop professional services for Cloud Computing, Infrast
ructure Services, Hosted Services . Establish solid relationships with Sales tea
ms and customers at all levels and provide an effective account management servi
ce to identify, develop and maximize all opportunities. Partner with solutions m
arketing to move into relevant markets and identify appropriate strategic activi
ty required to achieve new business targets. Established and administered period
ical testing of network backup and recovery procedures to protect corporate data
and system assets. Administered primary and back-up domain controllers, file se
rvers, print servers, proxy server, and e-mail server. Created and edited docume
ntation for installation and training manuals. Installed, diagnosed, repaired, a
nd upgraded computer systems and software. Designed pages for Internet start-ups
and multi-national corporations. Registered domain names, established e-mail ac
counts and ODBC database connections, audited monthly Web site reports and admin
istered e-mail servers. Designed and maintained frame-based template for HTML do
cuments. Skilled in information resource management and telecommunications techn
ologies.
Cisco Pre-Sales Engineer 2009 to 2009
TIG (Technology Integration Group), San Diego -
Worked closely with Engineers, Project Managers, Sales and customers to provide
around the clock support for sales, service and technical needs. Position also u
tilized knowledge in ? storage, virtualization & UC communications. Demonstrated
and explained product and service to customer representatives, such as engineer
s, architects, and other professionals. Assisted sales force in sale of company
products. Drew up sales and service contract for products and services. Provided
technical services to clients relating to use, operation, and maintenance of eq
uipment. Designed and drafted variations of standard products in order to meet c
ustomer needs. Reviewed customer documents to develop and prepare cost estimates
and projected production increases from use of proposed equipment and services.
Provided technical training to employees of client. Drew up and proposed
Sales Engineer/Business Dev 2008 to 2009
GTV, Aliso Viejo - Managed services provider with client engagements for IPTV, N
ext-Generation-Networks, Telco and ATCA platform solutions. Qualified and develo
ped customer solutions focusing on blade severs. Managed and supported technolog
ical stage of sales process. Responsible for product training including the crea
tion of technical training materials. Worked closely with sales team throughou
t sales cycle to ensure customer needs are met. Product development and implemen
tation. Pre-sales technical support. Assisted marketing department with market r
esearch and analysis. Developed TCO, RFP, RFI, sales proposals. Assisted in trad
e shows and conferences. Analyzed and improved operations, which increased pro
ductivity. Provided reports on systems development and testing results. Troubles
hot LAN connectivity problems and hardware issues.
Retail Sales Manager 2000 to 2003
Cellular Image, San Jose, CA -
Responsible for leadership and management of 5 sales reps in store. Mentored and
coached reps to ensure customer satisfaction. Responsible for all inventory, op
ening, closing of store as well as cash in store. Created environment that motiv
ated reps to sell. Coordinated promotions and marketing events to obtain highest
sales revenue. Performed all merchandise purchasing, planning and promotional s
trategy to maximize sales volume, gross margins, and inventory turnover for assi
gned departments in all retail outlets nationwide. Directed design, development,
and production of product knowledge information. Conducted retail sales staff t
raining sessions. Trained and mentored employees in daily job responsibilities.
Strategic Account Manager 1997 to 1998
Epoch Internet, Irvine, CA -
Managed and maintained Fortune 500 accounts. Identified macro & micro project sc
ope, requirements, & managed cross-functional teams to deliver program completio
n. Provided tech support, customer support for customers. Liaison between custom
er and Engineers. Effectively developed customer base through prospecting and
networking. Provided wireless product/service sales and account management to pu
blic sector and corporate clients. Interacted with chief operating officers, chi
ef executive officers, and general managers on the corporate side, communication
s coordinators and government agents, and superintendents and principals within
school districts. Directly managed and grew over 10 major Fortune 1000 accounts
.
Wireless Technical Consultant 1996 to 1997
SkyTel, Anaheim, CA -
Liaison between sales team and customer. Responsible for creating training mater
ials as well as facilitate training presentations for customers. In charge of al
l beta-testing accounts. Serviced and supported team with Fortune 500 accounts.
Provided technical support for customers. Assisted Engineering department with c
ustomer site surveys. Pre-sales support as well as post-sales technical support.
Was point of contact for technical support for existing corporate accounts. Ass
isted sales team with sales proposals tailored to better fit customers' needs.
Analyzed statistical data and product specifications to determine standards and
establish quality and reliability objectives of finished product. Coordinated q
uality control objectives and activities to resolve production problems, maximiz
e product reliability, and minimize cost.
EDUCATION
B.S., Computer Network Engineer 2007
Westwood College, Upland
B.S., Information Systems Security 2008
Westwood College, Upland
AFFILIATIONS
* AT&T Wireless Developers Group
* ISSA member
* Member Cloud Security Alliance
* Member NIST
* Cisco Academy Alumni
HONORS
* Deans List
* Pomona 2008 Laurette Engineering achievement award
* Telecommunications Business Case, ITC- CAL Poly competition, 2008 - 2nd Plac
e
CERTIFICATIONS
* Vmware - VTSP, VSP
* Sonicwall
* APC
* Network+
* Cisco Sales Expert