Roxann R.

Harris
1209 Stardust Circle
Castle Rock, CO 80104
(720)733-1041
rhbe23de@westpost.net
Summary: Sales Manager and Leader with proven history in building strong client
relationships, meet unique demands and motivate diverse groups. Strong P&L manag
ement skills with operations and sales management experience. Top performer with
demonstrated ability to increase revenues, improve profit margins and maximize
customer satisfaction. Proven ability to drive brand awareness with direct sales
, marketing and advertising. Recognized for innovative ideas and ability to effe
ctively manage multiple remote locations and sales teams. A successful motivator
and mentor who possesses excellent communication and organizational skills.
Experience:
2009 - Present Director, Enterprise Solutions - Regus
* Enterprise Resource Planning (ERP's): directing and leading global companies t
o help define and implement change management, alternative workplaces and e-lear
ning programs
* Increased Department revenues by $2m+ within 8 months
* 100% client interaction, face to face meetings, teleconferences, webinars duri
ng project implementation
* Project Management: manage implementation, creating timelines, coordinating i
nternal department calls, tracking budgets, preparing weekly reports, preparing
pre-post project surveys, scheduling & conducting client orientation and traini
ng sessions, creating marketing campaigns, interacting with vendors and channel
partners
* Enterprise Sales: in addition to overseeing the projects, also responsible for
selling enterprise wide programs to existing Fortune 1,000 clients worldwide. S
ecured $1m+ in sales revenues
* Created a channel partner program: researched, recruited & built relationships
with strategic partners. Partner program will add an additional 10% to sales de
partment revenues.
* Responsible for developing and driving sales for all referrals generated thro
ugh channel partners
* Clients: Oracle; HP; Nortel; Open Text; Challenger, Gray & Christmas; Nielsen
; BPI Group; AT&T; Alpha Graphics; Nokia, Accenture, Yell, Gartner Group, NREL
2007 - 2009 Director, Field Sales - West Region - Regus
* Responsible for sales, marketing, training development programs for over 90 bu
siness centers in Region
* Analyzed and researched ways to narrow the sales closing cycle, managed sales
pipeline
* Strategically developed sales plans for Area Sales Managers that increased sal
es in their areas by 10%
* Trained and coached newly hired managers on sales processes, closing technique
s and CRM's
* Developed a one-of-a-kind marketing program for sales leads, later adopted by
other 4 Regions. Program helped increased leads by 50%
* Results: West Region consistently achieved 90% sales goals or greater month ov
er month
2005 - 2007 Regional Sales Director, Corporate Accounts - West Region - Regus
* Managed 13 Sales Directors "virtually". West Region included MN, CO, AZ, CA, W
A, AZ
* Responsible for tracking daily sales activities and forecasting, coaching, imp
lementing client account programs, and achieving client satisfaction
* Consistently achieved yearly sales budget targets that exceeded $24m
* Participated and directed client meetings with C-Level, Fortune 1000's to deve
lop business plans
* Business Development - personally managed Top 10 clients for West Region - ann
ual revenues >$1m+

2003 - 2005 Director, Corporate Accounts - Regus

* Responsibilities included servicing a global client portfolio of 50+ establish
ed accounts, selling new products and services and new client development. Accou
nts included Amgen; Medtronics; Wells Fargo; Key Bank; Kellogg's; Sprint; Sun
Micro Systems; Level 3, First Data/Western Union
* Single point of contact providing customer support to liaise between 1,000 glo
bal business centers.
* Oversee contract negotiation, client retention, client budgets
* Trainer and mentor for all newly hired corporate account managers
* Developed and marketed an alliance partnership program with CB Richard Ellis
* Assisted in writing a white paper that was recognized within the commercial re
al estate industry
* 2003 Company Spirit Award
* 2004 CB Richard Ellis Alliance - Director of Strategic Alliances
* 2004 Assisted in writing white paper on industry standards
* 2005 Achieved $4 million in referral sales 1st year of CBRE Alliance
* 2005 Trainer - Team Leader for all new corporate account managers
2002 - 2003 Regional Vice President - HQ Global Workplaces (acquired by Regus in
2004)
* Responsible for managing operational & sales standards for 11 centers in AZ &
NV
* Oversaw $4 million in annual revenue and maintained profits during Ch. 11
* Responsible for P&L goals and achieved 98% collections ratio on annual basis
* Conducted monthly operational audits to ensure company standards
* Recruited and trained new General Managers and assisted in training new staff
members
* Conducted sales training , manager meetings and annual manager reviews
* Developed & implemented marketing programs to promote brand awareness
* Attended and presented at chamber and industry trade shows
* 2002 Highest Client Retention: 96% while Company was going through Ch. 11
* 2002 Increased occupancy by 45% while Company was going through Ch. 11
* Cost Model Training - advisory board to instruct and train Regional VP's on ho
w to present this model to clients and brokers
2000 - 2002 Area Vice President - HQ Global Workplaces (acquired Vantas in 2000)
* Promoted and asked to relocate from Denver to Phoenix to oversee the acquisiti
on in AZ
* HQ Global acquired their primary competitor, Vantas Business Centers
* Oversaw $3 million in annual revenue
* Responsibilities included recruiting, training and managing 11 centers with >5
0 employees
* Trained and implemented in all business centers new PeopleSoft billing system
* Conducted manager meetings, reviews, quarterly center audits
* 2002 Highest Percentage Over Budget for SW Region - exceeded by25%
* 2002 Q1 & Q2 Highest Closing Ratio - 92%
* 2001 Q1 & Q4 Highest Closing Ratio - 95%
* 2000 10 Years of Service Award
1998 - 2000 District Manager - HQ Global Workplaces (acquired HQ Business Center
s in 1999)
* Managed 8 business centers within Denver and Salt Lake City, UT area. The Salt
Lake business centers became HQ Global in 1999. Responsible for the transition
ing 5 centers >25 people into new company culture.
* Opened 3 new business centers in Denver. Preleased 2 centers by selling 100% o
f available inventory prior to opening. Accomplished this goal by direct sales a
nd marketing activities.
* Conducted weekly sales meetings "virtually", reviewed invoicing & payroll, com
piled monthly reports
* 1999 - JP Morgan Regional Call Center - marketed, negotiated contract, sold,
staffed and furnished 30,000 sq. ft. office space deal to JP Morgan for a regio
nal call center in Denver. Sale increased Area revenues by 30%.

1998 (8 mos.) Pharmaceutical Sales - Wyeth Ayerst/AH Robins

* Territory Sales Rep covering the Denver Metro Area
* Selling, promoting over 10 drugs to family care clinics and local area hospita
ls
* Coordinated lunch and learns & helped oversee drug studies with clinic staff
* Met all inventory audits and requirements per industry standards
* 1998 Top District Sales Rep - Q2
1990 - 1998 General Manager - Omnioffices (acquired by Carr America, rebranded H
Q Global Workplaces 1998)
* Responsibilities included direct marketing and sales of all product lines
* Recruit, train and supervise staff; conduct quarterly & yearly performance rev
iews
* Consistently achieved budgeted objectives for business center by expanding and
retaining client base.
* Started in Chicago, IL in July 1990, transferred to Atlanta, GA in August 1990
, transferred to San Francisco, CA 1991, transferred to Atlanta, GA 1992, transf
erred to Denver, CO 1995
* 1990 Rookie of the Year - won sales trip to Bahamas
* 1991 Sales Person of the Year
* 1992 Atlanta, GA - asked to manage "challenged" center with less than 50% occ
upancy and increased occupancy to 100% within 4 months
1988 - 1990 Advertising -
* Analyzed markets and demographics to assist client on media plans
* Media Buyer - formulated media budgets, programs, made recommendations to clie
nt to help meet advertising budgets, purchased radio, television and print adver
tising for clients. Clients were: Kroger Food Stores, Taco Bell, Pearle Vision,
Local Televisions stations
* Account Manager - managed account base and found new clients, oversaw media pl
ans, photo sessions and TV ad production.
* Focus Group Coordinator - coordinated, managed and analyzed findings from focu
s group sessions to help clients with brand awareness and introduce new products
& services to consumers.
1987 - 1988 Bally's Health Club, Sales Manager
* Sold health club memberships and developed sales promotions and programs
* 100% commission sales
* 1987 Q2 & Q3 Top Sales Person
Education: Bachelor of Science/Business Administration - emphasis in Sales and M
arketing
University of Northern Colorado - 1987
* University of Northern Colorado Women's Volleyball Team - scholarship

Associations: Dumb Friends League - Volunteer, non-profit animal shelter, Denver

CORENet - Commercial Office Real Estate Network
American Quarter Horse Association
Miss Rodeo America, Inc - Ambassador
National Western Stock Show - Royalty Program
Skills: Consultative Selling, MS Office, ACT!, Pivotal, Exceptional verbal-writt
en-presentation skills, Detailed, Professional, Driven to provide superior custo
mer service and succeed
Interests: Family, Volunteering, Fund Raising for non-profits, Horseback riding,
Hiking, Mountain biking
References: Available upon request