SHAWN M.

STOKES
12318 Bent Pine Dr.* Cypress, Texas 77429
713-202-0601 * ss1023754@westpost.net

PROFILE
Accomplished Management Professional qualified by specialized training, 20+ year
s experience and significant expertise in the following areas:
1 Proven success with operations management, both existing and startup, in suppo
rt of revenue, quality and risk management goals; establish and enforce policy a
nd procedure, and efficiently manage change in compliance with corporate climate
2 Demonstrate fiscal accountability and P/L responsibility; establish and exceed
sales budgets; effectively control labor costs and inventory shrinkage; oversee
merchandising and floor displays to optimize traffic patterns
3 Proficient in directing management teams and up to 200 employees; recruit and
hire top performers; provide motivation, coaching and development toward job sat
isfaction and retention
4 Significantly experienced in coordinating training programs at all levels, wit
h focus on diversity leadership identification, development and integration
5 Ensure consistent delivery of highest level of customer service to generate re
peat business opportunities and positive referrals; rapidly and resourcefully re
solve problems
6 Provide leadership for community involvement and sponsorship initiatives; acti
vely participate in improvement teams and committees
7 Solid computer skills include POS systems as well as Word, Excel, e-mail and t
he Internet
PERSONAL STRENGTHS: routinely pursue additional responsibilities; quickly acquir
e new and advanced skills; personable and approachable; dedicated to career and
company success

RECENT ACHIEVEMENTS
a Led store to No. 1 ranking in district, territory and company out of 1040 Best
Buy stores nationwide, in 3/2007, with ranking in top-ten for eight months of t
he year.
a Awarded highest net operating profit out of 140 stores for two quarters in 200
7, finishing with sales of $25.8 million, representing $8 million over budget.
a Improved employee retention 60% in second year, through teambuilding and appre
ciation initiatives.
a Promoted to new store, managed initial hiring, and directed store setup. Plann
ed and executed complex grand opening, and presented $10,000 check to local chap
ter of American Red Cross.
a Proposed upgrade of security system to digital CCTV for improved quality and c
onvenience, which was approved and implemented in Houston and ultimately company
wide.

CAREER OVERVIEW
Best Buy, Houston, Texas 8/2005 to 4/2009
Recruited to from prior employer to world's largest consumer electronics retaile
r, rapidly integrating and generating achievements in revenue and profitability.
GENERAL MANAGER a" Cypress (06-09)
a Provided insightful leadership for $32.7 million store with up to 140 employee
s, including four salaried managers and 12 supervisors. Led hiring initiatives,
independently making final decisions at all levels, and oversaw formal training
programs for staff and managers. (position continues)
SHAWN M. STOKES
Rsum * Page Two

Best Buy (continued)

a Accountable for profit and loss, with consistent focus on reducing controllabl
e expenses. Verified cash and check deposits daily. Maintained strong focus on r
educing shrinkage, to include directing daily cycle counts and manager resolutio
n of discrepancies. Oversaw risk management and security efforts, as well as com
pliance with planogram and other merchandising requirements.
a Chose community involvement projects that included area schools, medical cause
s, pet shelter, Houston Marathon and Habitat for Humanity, and coordinated volun
teers for event participation.
a Original member of Women in Leadership Forum, providing training, teambuilding
and motivation. Actively participated in identifying and supporting high-potent
ial women for Female Leadership Development Integration program.
GM IN TRAINING a" Houston (05)
a Acquired skills in all areas of operations through training in three store loc
ations.
Randall's Food Markets, Houston Area 8/1984 to 7/2005
Earned progressive promotions from cashier to director, across multiple store lo
cations during long tenure with grocery retailer.
STORE DIRECTOR (00-05)
a Led team of up to 200 in $26 million location, with sole responsibility for hi
ring and terminations.
a Extensively involved in training potential leaders throughout region, as Leade
rship Development Trainer. Served as Certified Diversity Facilitator, managing c
lasses to develop and encourage leadership abilities.
a Prior positions: Assistant Store Director (1/98-3/00); Grocery Director (95-98
); Assistant Grocery Director (94-95); Non-foods Manager (89-94); Photo Lab Mana
ger (87-88); Service Center Manager (85-86); and Cashier and Service Center Cler
k (84-85).
ADDITIONAL ACCOMPLISHMENTS:
a Successfully trained five store director candidates in final store with this o
rganization.
a Honored as Employee of the Year 1986, recognizing 300% profit improvement achi
eved primarily through inventory control and reduced shrink. Also developed comp
uter tracking system for movie rentals.
a Earned Employee of the Month awards as hourly employee in 1987, 1988 and 1989.

EDUCATION
Professional Development a" topics throughout career have included: interviewing
; hiring; developing direct reports; terminations; discrimination; sexual harass
ment; and union avoidance
Certified Leadership Development Trainer a" completed exhaustive application pro
cess and earned acceptance in two-week training program for respected position
Certified Diversity Facilitator a" applied to and completed two weeks of trainin
g for respected position
What Matters Most a" through Franklin Covey a" 1997
Conversational Spanish a" level I, II and III courses a" Houston Community Colle
ge
Coursework a" 42 hours toward Nursing degree a" 4.0 GPA a" Houston Community Col
lege

References Provided Upon Request

SHAWN M. STOKES
715 Woodcastle Bend * Houston, Texas 77094
713-202-0601 * shawnm.stokes@yahoo.com

ATTENTION: MANAGEMENT HIRING DIRECTOR

Enclosed is a rsum outlining my qualifications, for your review in consideration

for a career opportunity in a Management capacity with your organization.
As reflected, I offer specialized training and certification along with 20+ year
s of progressive experience. I am a highly motivated professional who has the de
dication to succeed in any fast-paced and competitive environment.
Areas of particular strength include:
1 Operations management, both existing and startup
2 Leadership for management teams and up to 200 employees
3 Ensure delivery of highest level of customer service
4 Maintain fiscal accountability and P/L responsibility
5 Establish sales budgets and control labor and inventory costs
6 Coordinate training programs and diversity development
My salary requirements are negotiable, depending on factors such as bonus struct
ure, benefit plans and opportunities for new challenges.
Currently I am seeking a position where my talents will contribute to the growth
of a dynamic organization. I believe that my professional skills and personal i
ntegrity will be a valuable addition to your team.
I would appreciate the opportunity to discuss your needs. To arrange for an inte
rview, please contact me by e-mail or telephone. I look forward to hearing from
you soon.
Sincerely,

Shawn Stokes
Enclosure: Rsum
SHAWN M. STOKES
715 Woodcastle Bend * Houston, Texas 77094
713-202-0601 * shawnm.stokes@yahoo.com

REFERENCES

ALEX MAUER
General Manager
Best Buy #216
Houston, Texas
832-584-9509

CHRIS LUCAS
Product Process Manager
Best Buy #1413
Cypress, Texas
832-794-2125

RANDALL CARLE
Store Manager
Kroger, Hwy. 6 / Bissonet
Houston, Texas
281-507-2813

ROBIN BRODIE
Interior Designer
Katy, Texas
281-235-2667