Michael Schipitsch

4780 Saint Joseph Creek Road, #201 * Lisle, IL * 60532 * (630) 724-7626
ms1035e5e@westpost.net

Summary
Experience in Customer Service, Account Management, and Accounts Receivables. P
roven skills in instructing and motivating coworkers, as well as, quality assura
nce and process improvement. Committed to high work ethics and to attainment of
management goals and objectives. Described by others as energetic, loyal and t
rustworthy.
Education
Keller Graduate School of Management
Master of Accounting and Financial Management, expected graduation December 201
2
DePaul University, College of Commerce, Chicago, IL
Bachelor of Science in Commerce, Marketing emphasis, 2004
Work Experience
Student Finance Advisor I/Accounts Receivable, Keller Graduate School of Managem
ent, DeVry, Inc.
January 2009 November 2010
Contact lenders, guarantors, and students on daily basis in order to process ac
counts
Responsible for account analysis and problem resolution
Ensure proper credit and debit entries are made
Accounts receivables of student accounts totaling $9 million in tuition and fee
s annually
First point of contact with student in financial aid department; establish expe
ctations for completing proper documents, tuition planning, and discussing finan
cial aid awards following Title IV regulations.
Data Entry Creation of student accounts and daily maintenance
Aid in training new advisors as well as continuously training, mentoring, and c
oaching peers
Continuously recognized for exceeding weekly and session based goals
Chosen by management to be on process improvement committee, best practices com
mittee, as well as member of a test panel for a system used by entire student fi
nance department
Admissions Representative, Rasmussen College
July 2008 September 2008
Contacted interested, prospective, students to discuss their interests, how Ras
mussen College can help them reach their career goals, and help them through the
enrolment process
Attended various fairs, festivals, and conventions to aid in community developm
ent, as well as gain visibility in the Chicago-land area and far west suburbs
Senior Admissions Advisor (specialized in drops/withdrawals), American InterCont
inental University Online
April 2007 July 2008
Interview students that previously withdrew from the University due to life iss
ues and assess them to see if they are committed and have the motivation to retu
rn to the University to complete their education
Daily support to Director of Student Management through advising and mentoring
of peers
Contacted students daily to ensure preparedness for education, i.e. documentati
on and moral support
 Selected out of 6000 employees to attend a conference that celebrates the succe
ss of my previous year. That success includes leadership skills, enrollment rat
e, start rate, retention, professionalism, relationship building with other depa
rtments, attendance, and overall integrity as an employee

Senior Admissions Advisor/Student Manager in Training, American InterContinental

University Online
February 2005 April 2007
Advised prospective students in admissions process
Assisted students in preparing for school, working with other departments, such
as Financial Aid and Prior Learning Assessment Specialists (Academics)
Developed and assisted new admissions advisors
Spoke in monthly site-wide trainings
Advised and mentored peers
Supported Student Manager, as well as Senior Director of Admissions
Broad knowledge of, and built relationships with related departments
Supervised and led team of six admissions advisors
Marketing Intern, SEI Information Technology
June 2004 September 2004.
SEI is an information technology firm focusing on improving retail quick service
restaurant franchises.
Market research conducted research on the retail, health care, and financial i
ndustries for marketing plan
Web traffic analysis analyzed Web Trends reporting of company website traffic
and developed recommendations for site use improvements.
Recruitment spoke with local universities and community programs to gain compa
ny visibility into the economy
Shift Manager, McDonalds
May 1997 June 2004.
Interview, hire, and train new employees as well as train employees being promo
ted
Manage daily sales averaging $18,000
Marketing monthly promotions
Manage crew of 60 employees
Maintain quality, service, cleanliness and value based on corporate figures
Inventory control/placed orders for weekly product delivery
Skills/Abilities
Customer Service
Leadership
Problem/Error Resolution/Analysis
Strong interpersonal and communication skills
Microsoft Office/Oracle/AS400