Paul A.

Moncrief, EMBA, PMP

440-823-3700
pm1036ad4@westpost.net
http://www.linkedin.com/pub/paul-moncrief/9/512/a44
IT Executive * Operations * Strategist
EXECUTIVE SUMMARY
Highly accomplished enterprising global visionary with a 20+ year
track record of successful strategic and tactical leadership in
Information Technology and Operational Management. Results
oriented, decisive leader, with proven success in
concept-to-execution and turnaround, and the ability to align and
leverage technology and business processes to achieve corporate
objectives. Expertise in managing organizational change to
achieve maximum results. Entrepreneurial leadership style that
thrives in dynamically challenging environments, passion for
people, process, and performance. Possess a steadfast commitment
to excellence with highly effective planning, organizational and
communication skills.
Core competencies include:
* Innovative Leadership Style
* Strategic Planning and Vision
* IT and Operations Management
* Business Process Optimization
* Profit and Loss Management
* Strategic Partner and Vendor Management
* Mergers / Acquisitions
* Corporate Culture Change
* Performance Management
* Project and Re-engineering Management
* Excellent Communication Skills
* Team Building / Trainer / Mentor
PROFESSIONAL EXPERIENCE
Ferro Corporation, Cleveland, OH
2008 - 2010
A $2 billion dollar leading global manufacturer and supplier of
technology-based materials for a broad range of manufacturers.
Global Director, Enterprise Applications
Reported to the CIO, responsible for delivering enterprise-wide
SAP Business Warehouse, Microsoft MOSS2007 and SAP global
applications business solutions and value to 2,100 users in 48
locations across North America, Latin America, Europe, and
Asia-Pacific.
* Spearheaded the development and execution of the enterprise
application strategy to stabilize and support the SAP environment
and enhanced operational procedures such as change management,
batch job scheduling, and leveraged BASIS operations from SAP
infrastructure outsource partner.
* Mastermind behind the new IS corporate framework to manage
strategic vendor partnerships in order to maximize business value
and outsource non-core business functions. Transformed
organizational processes and structure to effectively deliver
strategic projects in a standardized engagement methodology.
* Restructured the department and delivery of core internal
services to enhance and optimize the current application
environment prior to a planned global business and SAP
transformation initiative. Negotiated, structured, and
facilitated the outsourcing of the SAP global service desk and
strategic SAP services partner three year contract for $2
million.
* Managed the portfolio of projects and requests from key
stakeholders to ensure the delivery of projects related to sales
growth, centralization, business process efficiencies,
manufacturing expense reductions, and compliance. Key projects
include: Transfer Pricing Project eliminated future tax fines,
audit fees, labor costs totally $1.5 million; Multiple projects
to support EU plant closings; Three SAP implementations for
acquisitions / new ventures in Vienna, Egypt and Taiwan; Supply
Chain process standardization and APO initiative to maximize SAP
demand planning; Business Planning and Consolidation (SAP BPC)
implementation to replace unsupported and non-scalable planning
system, Customer Invoice archiving and scanning project which
enabled EU accounting centralization.
CDW Corporation, Vernon, IL
2006 - 2008
A national $8 billion dollar reseller of computer hardware,
software, supplies, and consulting services to commercial,
government, healthcare, and education markets.
Regional Manager, Cleveland
2007 - 2008
Reported to the Regional Sales Director, responsible for branch
office business plan, sales and marketing, P&L, product
manufacturer business partnerships and oversight of branch
operations. Managed 14 field sales executives producing $50
million in product sales and $5.5 million in services revenue.
* Increased net income over three quarters by more than 18% by
increasing sales of more profitable hardware, large project-based
services projects, and reduced commission payments.
* Completed the culture "assimilation" and complete acquisition /
change management activities which included new commission plans,
territory re-alignment, and restructuring of inside and field
sales teams.
* Expand geographically in W. PA and NE OH Enterprise account
base which generated an additional $2.3 million in revenue.
* Grew new line of business revenues in Cisco, Microsoft, and Data
Center sales of $1.8 million services and $6 million in product
revenue
Cisco / Microsoft Sales and Services Manager
2006 - 2007
Reported to Cisco Practice Director, responsible for creating and
executing the business strategy, and securing new business
prospects and customers. Managed twenty-four consulting
engineers.
* Developed two new product and services lines of business in the
Cleveland Branch. Hired four sales executives and managed all
sales and delivery functions for the Cisco and Microsoft
practice.
* Grew sales revenue YTY for Cisco services 150%, Cisco product
gross profit 135%, and Microsoft services 115% by developing new
and enhanced solution offerings, leveraging business partner
relationships, implementing formal sales management activities.
Berbee Information Networks, Madison, WI
2004 - 2006
Acquired by CDW Corporation. Privately held $390 million regional
IT systems integrator focused on Data Center, Cisco, IBM, and
Microsoft business solutions and technologies.
Professional Services Manager
Responsible for the strategic plan, business development, and
business processes necessary for practice operations. Directed an
engineering team of 24 engineers, architects, and project
managers.
* Led acquisition-based change management activities which
included business system migrations, internal IT systems, and
incorporated new solution offerings and methodologies.
* Exceeded customer satisfaction measurements, increased services
revenue by 300%, and billing rate by 20% over 2.5 years by
implemented sales training programs and enhanced marketing
programs to promote practice capability and drive market demand.
* Delivered increased services bill rates by $20 / hour, gross
margins by 36%, and attained 95% staff retention through new
solution offerings, focus on project-based services, strong
project oversight, and creating an exciting and challenging
environment.
Foresight Technology Group, Brecksville, OH
2000 - 2004
Acquired by Berbee Information Networks. Privately held $60
million regional IBM Premier Business Partner implementing
business solutions for all IBM hardware server brands, software,
maintenance, and consulting services.
Vice President Services
Reported to the CEO, responsible for setting and implementing
services strategy to transform the hardware reseller into a
highly integrated product and service solutions company. Managed
32 product specialists and consultants.
* Accountable to deliver consulting services for double digit YTY
services sales growth by expanding product and services solutions
in Lotus Notes, Microsoft, RPG, COBOL.
Foresight Technology Group (continued)
* Program Manager for in-house lotus notes application package
(CHiP) for K-12 education; responsibilities included customer
sales, development, and maintenance.
* Spearheaded new services offerings with IBM Tivoli Storage
Manager and WebSphere which generated revenues in excess of $3.2
million.
Computer Associates, Islandia, NY
1998 - 2000
A $4 billion dollar multinational computer software provider that
develops and markets IT management software for all industries.
Consulting Director, NE Ohio
Acquired LDA Systems, responsible for organizational
restructuring and change management while integrating a second
application and infrastructure consulting company (REALOGIC)
into a single regional application and product consulting
organization of 180 consultants. Managed five senior managers.
* Implemented CA product solutions capability into existing
services capabilities, designed a branch-wide re-training
initiative, and integrated CA delivery processes into LDA and
REALOGIC models.
LDA Systems, Inc., Brecksville, OH
1987 - 1998
Acquired by Computer Associates. Privately heldregional
application system integrator of technical and business
consulting services with four branch locations.
Cleveland Branch Manager
1995 - 1998
Consulting Staff Manager
1993 - 1995
Senior Applications Consultant
1987 - 1993
Reported to President / CEO, responsible for branch operations,
P&L, consulting services, and sales and marketing of a 125
employees delivering IBM and Microsoft application solutions.
* Designed and implemented a scalable and effective organization
structure to manage the high growth. Grew sales by 220% while
achieving 16.5% net operating income.
* Spearheaded the development of an off-site Technology Center
facility for developing Microsoft solutions and training with
annual revenues of $750,000.
* Served as consultant and project manager for enterprise ERP
implementations.
EDUCATION
Executive Masters of Business Administration (MBA), 2006
Baldwin Wallace College, Berea, OH
Bachelor of Science (BS) Computer Science, 1985
University of Akron, Akron, OH
TRAINING
Project Management Institute, Certification, 2005
Cisco Sales Leader Training, Raleigh, NC, 2007
Gartner 2010 IT Symposium, SAP Blended SAP Overview Education
2008, SAP Sapphire Conference 2009, Gartner Business Process
Management Summit 2009.
COMMUNITY LEADERSHIP
Board Chairman and Trustee, Cuyahoga Valley Christian Academy,
2007 - current
Board Member, Chapel Hill Christian School, 2003 - 2008
Board of Trustees, The Chapel, 2002 - 2005
Volunteer service for CORE, Urban Vision, Samaritan's Purse,
Hudson Employment Transition