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1510 Foxcross Drive
Martinsville, IN 46151
765-352-0658 (h)
Accomplished, enthusiastic, customer-focused professional with years of manageme
nt and customer service experience. Proven track record of leading and managing
customer service, supply chain and small business operations. A proactive thinke
r with a strong work ethic and organizational skills that promote teamwork. Resu
lts oriented, highly motivated with strong leadership and communication skills.
Exceptional analytical and business problem-solving skills.
NEBRASKA BOOK CO., Lincoln, NE 2006-2010
A leading company in the field of college bookstore operations and management.
Regional Manager - Midwest and Great Lakes Region
Directed a territory comprised of up to 16 stores with annual retail sales of $5
6 million.
* Led the top grossing sales region, comprised of three of the five largest sale
s markets in the company.
(Purchased by Nebraska Book Company in April 2006)
Regional Manager - Midwest Region
Directed a territory comprised of up to 11 stores with annual retail sales of $2
1 million.
TETRA PAK INC., Shelton, CT, New York, NY, Greenwood, IN and Vernon Hills, IL
A global leader in the liquid food processing and packaging industry.
Manager-Master Data Department 2002
Managed a team of master data professionals during start-up phase of a new corpo
rate level department.
* Led a project team which analyzed, planned and implemented the initial Tetra P
ak Master Data organization, resulting in a 50% reduction of data management emp
loyees, while improving the accuracy and efficiency of the data maintenance proc
* Planned and delivered a series of workshops and presentations which successful
ly communicated the Master Data initiative to company management and Master Data
Data Conversion Manager/Business Expert-SAP Data Conversion 2000-2002
Managed two data conversions and contributed to database design in role as Parts
Business Expert.
* Generated 35 complete data extraction files from multiple legacy systems, prov
iding over 40% of the Master Data converted to the new SAP database, with high q
uality and on a timely basis.
* Led the data conversion activities of 12 data owners, providing 100% of the re
quired Master Data for the second phase of the project, with high quality and on
a timely basis.
Project Manager/Business Expert-Spare Parts eBusiness 2000
Member of a team that designed and implemented a parts order solution for web in
terface with customers.
* Provided expertise and direction in the development of the company's first par
ts eBusiness module, resulting in 50% of the company's $6 million annual aseptic
parts sales via the web.
* Produced test data and test scripts, and managed the successful testing of the
system solution, resulting in the rollout of the solution to our end customers
on schedule.
* Created and presented a demonstration of the U.S. spare parts eBusiness soluti
on to an international Tetra Pak conference, resulting in the adoption of the U.
S. model for the implementation worldwide.
Manager-National Spare Parts Department 1998-2000
Managed a team of 12 parts professionals in an operation with $16 million in ann
ual sales.
* Led a team of six associates in a six month national spare parts project, anal
yzing the operational parts processes, generating over 25 recommendations for pr
ocess improvements in the parts supply chain, accepted by upper management for i
* Planned and executed the transition of the department into three separate busi
ness divisions, coordinating the placement of 12 employees, equipment and docume
ntation among three physically separate locations, maintaining service to custom
ers without impact to supply chain processes.
Team Leader-National Spare Parts Department 1995-1998
Led a six-person Customer Service team, while assistant to Manager in total depa
rtment operations.
* Planned and executed the successful integration of parts activities, comprisin
g approximately $5 million in annual parts sales, from a regional office to the
national parts department.
Technical Administration Coordinator-Northeast Region 1990-1995
Responsible for all administration of parts, service and equipment for regional
sales/service office.
* Spearheaded the regional ISO activities, contributing to ISO 9000 certificatio
n of the national Technical Service Division.
Customer Service Representative-National Spare Parts Department
Responsible for entire East Coast customer base, plus purchasing responsibility
for the entire department.
* Initiated company's first remote spare parts operation, expanding on-site cust
omer interaction to 35% of entire customer base and improving supply chain effic
Bachelor of Arts-Concentration: Political Science and History
University of Connecticut
ISO Auditor Training
SAP Sales/Distribution and Material Management Module Training
Microsoft Excel, Word, Power Point, Access, Project