Tiffiney Mulieri

8111 Mainland # 165

San Antonio, TX 78240
210-660-1189 Cell

Human Resources Department:

I was interested to see your job posting on Monster and would like to learn more
about this opportunity.
I am unemployed, recently laid off, but come with extensive experience. Call Cen
ter experience as well as Customer Service/Sales with Humana Inc. and LifeMaster
s Supported Self Care as an Enrollment Specialist as both inbound and outbound C
ustomer Service Agent using soft sales techniques for the Pilot Program with Med
icare.
I have 10 years of experience; With Humana I was a DMS Agent (Direct Sales Marke
ting Agent) For the Humana Gold Plus Plan. I received numerous awards for sales,
customer service standards and was licensed in 4 States and I also wrote the Tr
aining Manuel for new Hires in the Arizona Market. With LifeMasters I spoke to M
edicare recipients enrolling them in their new benefit and conducted Health Hist
ories for the new wellness program.
I feel that my Customer Service Experience, multitasking and my no quit attitude
would be an asset in this role.
I trust that my qualifications are the qualities required for this position. My
resume can only highlight my qualifications, but a personal interview will assur
e you of my value to your company.
Thank you for your time and consideration. I look forward to interviewing with
you.
Sincerely,

Tiffiney Mulieri

Tiffiney Mulieri
8111 Mainland # 165
San Antonio, TX 78240
Cell: 210-660-1189

OBJECTIVE:
Seeking a Specialist or Customer Service position with a reputable and stable co
mpany. My goal is to become knowledgeable of the many products and services this
company has to offer, so that our customers are provided with the best services
.
SKILLS PROFILE:
Knowledgeable in Microsoft applications including Microsoft Word, Excel, Rumba,
ICS and Ten Key
Familiar with Windows XP, 2000, 98, 95,97, 07
Good filing, typing and organizational skills
Experience in handling confidential paperwork
Knowledge of and experience with corporate procedures and duties
Good customer-relations background
Call Center experience

EMPLOYMENT HISTORY:

Ramstad Temp Agency @ United Health Care

Nov. 2009 - Feb. 2010
Resolve basic types of customer services inquires including benefits, eligibilit
y, member materials requests, provider look-up and authorization calls.
Respond to customers in a polite and courteous manner especially in stressful s
ituations, project patients, empathy, caring, and sincerity in voice tone and wo
rds, establish rapport over the phone quickly and remain positive and upbeat ove
r prolonged periods of customer service.
Express thoughts and information clearly and succinctly.

Life Masters Supported Self Care Inc

Enrollment Specialist
May 2005 - Jan 2007
Processing and verification of Enrollment documents and healthcare data
Worked with Medicaid and Medicare as well as various private companies;
successfully completed all jobs in time requested.
Successfully compiled Health Histories in timely fashion.

Nation Wide Insurance

Customer Service/Taking Claims
Nov. 2002 Oct. 2003
Taking incoming calls and inputting data accurately for Field Claims Adjusters t
o insure proper dispersal to efficiently resolve a claim. Providing customer ser
vice to aid policyholders and other various agencies in need of information towa
rd the resolution of a claim.

HUMANA HEALTH PLANS

Direct Marketing Sales Agent
Jan. 98 - Feb 01
Introduced prospects to our company and services
Provide customers/prospects with accurate and timely information on products, so
lutions, services, and policies.
Generated leads for our national sales team, including appointment setting. Made
outbound calls as well as receiving inbound calls.

Deluxe Carpet Cleaning

Front Office Manager/Sales
April 1987 Dec. 1998

Started out as part of the telemarketing team and was promoted to Front Office M
anager.
Efficiently communicated with crews to maintain on time service calls
Maintained basic accounting ledger, made deposits and kept paperwork for three d
ifferent departments. Maintained customer data base to insure constant business
from referrals/patrons.