Mary E.

Maxey-Greenawalt
209 Van Drive
Connellsville, PA 15425
(724) 984-7069 (cell)
(724) 626-1146 (house)
mm10467c2@westpost.net

Work
Experience:
May 2009 Customer Care Associate Teletech Holdings,
to Present Uniontown, PA
I am currently employed at Teletech as a Custome
r Care Associate taking inbound calls for Bank of America Benefit Solutions.
I was in the first wave/class involved with the startup of this project at Tele
tech. This project is for funding bank accounts that cover health care expenses
not
covered by insurance. I access customer accounts, other internet websites
and different computer software programs to assist the customer in resolving wha
tever issues they may have. I also order debit cards, assist customers in fundin
g the accounts, do account research and handle most calls in first call resoluti
on. This is all within the HIPAA guidelines.
July 1999 Customer Service Representative:
Mar. 2003 Teletech Holdings, Uniontown, PA

Teletech is an inbound call center representing different companies for Custom

er Service. I represented Citibank, Qwest Communications, GMAC Bank, and NetBank
Mortgage as projects presented opportunity while working for Teletech. In all
positions I accessed computer programs to assist customers with their various ac
counts, make payments, and profile adjustments.

Dec 1999 to Caregiver to Disabled Veteran

Present Keith A. Greenawalt, Connellsville, PA

Traveled with Veteran to doctor's appointments and for other medical needs. Di
d household chores, shopping and some outside chores as needed.

Other Previous experience:

In other work related experience, I have been a clerk typist in the Registrar'
s office at the College of William and Mary in Williamsburg, Va., a billing cle
rk at a moving and storage company that was part of United Van Lines, and also a
clerk typist in the dietary department at Ruby Memorial Hospital in Morgantown,
WV.
Skills:
I have used Microsoft Office Suite, WordPerfect, Met
avante Insight, Cisco, Kronos, Responsiv, and Oracle. I have used copy machines,
fax machines and use the internet proficiently.
Education:
2007 thru Westmoreland County Community College
2008 Youngwood, PA
Two years of college for Certification Program

Medical Insurance Billing Certificate Program: Courses

included Medical Coding - CPT, ICD-9-CM, and HCPCS; Medical Terminology, Introdu
ction to Medical Insurance, Medical Office Computer Applications using AltaPoint
.

1997 thru Glenville State College

1998 Glenville, WV
One year of college GPA 3.25

Basic first year of college majoring in Business. Classes included English Com
position, Public Speaking, Accounting, Business, and Computer Science and differ
ent software programs.