David B.

Willis
Warwick, Rhode Island
dw165cb9@westpost.net
SUMMARY
Highly efficient and organized QA documentation professional with 7 years experi
ence. Recognized for the ability to reduce costs and increase departmental effi
ciency. Excellent customer service skills and considered the go-to guy. Proble
m solver with an eye toward cGMP compliance solutions.

EXPERIENCE
2002 - 2007
AMGEN, West Greenwich, RI
Quality Assurance Document Management Coordinator
Responsible for authoring, revising, formatting, routing, distributing, tracking
, training and archival of controlled documents in a fast-paced cGMP environment
.
Initiated and developed supply inventory system that effectively reduced supply
costs by 80%.
Reduced record retrieval time by 75% for FDA / EMEA audits and clients by effect
ively establishing and controlling record keeping system with over 1 million rec
ords.
Effectively cross-trained staff on the 5 S lean manufacturing efficiency system.
Project Lead for departmental fair, including proposal presentation at the execu
tive level, devisingoverall message, graphic design, staging and execution.
Received over 30 ACE awards for customer service excellence.

2000 - 2002
WYETH / IMMUNEX, West Greenwich, RI
Quality Assurance Document Coordinator (2001-2002)
Designed, implemented, and maintained an Access tracking database for equipment
logbooks and document distribution.
Ensured all documents were concise, easy to understand, and cGMP compliant by su
ccessfully editing over 100 SOPs, MPs and controlled forms.
IT Document Coordinator (2000-2001)
Responsible for formatting, routing, distributing, and tracking of start-up User
Requirement and Software Design specifications.
Worked with automation engineers and improved the document process flow.
Created Access Change Control tracking database, ensuring that all documents cou
ld be located andtheir status confirmed at any given time.

1997 - 2000
BoarderlineArt.com
Webmaster
Created, designed and updated art and content information on a daily basis.
Winner of 5 awards for design, content, and photography.

1989 - 1997
McKesson Corporation, Franklin, Massachusetts
Senior Computer Operator
Responsible for batch processing, IBM system monitoring, troubleshooting, and cu
stomer service assistance.
Implemented client order set-up, entry and order tracking system via Telxon, pho
ne and PC systems.
Created and maintained an Access tracking database for over 500 pharmacies throu
ghout New England.
Produced IS documentation to streamline the McKesson inventory audit system.

EDUCATION
Community College of Rhode Island, Warwick, RI

TECHNICAL
Apple OS, MS Word, Access, Excel, PowerPoint, Photoshop, Documentum, Visio