Kristina Forman 2666 Reservoir Dr.

Simi Valley, CA 93065

(805) 341-1173 * kf109276c@westpost.net

Objective
An Inside Sales position that will effectively utilize acquired expertise, creat
ive talents and commitment to excellence. Desire a position with career growth
potential.
Qualifications
Innovative professional with comprehensive and progressive experience in divers
e business environments.
Proactive leader with refined business acumen and exemplary people skills.
Highly skilled in client relations, order processing, quality assurance, proble
m solving, administrative support, office management, strategic planning, organi
zation, bookkeeping, and sales reporting.
Proven ability to effectively handle multi-task and changing levels of responsi
bilities.
Superior communication, intuitive, interpersonal, customer service, analytical,
conflict resolution, and leadership skills.
Thrive in both independent and collaborative work environments.
Quick study with an ability to easily grasp and implement new ideas, concepts,
methods, and technologies.
Facilitate a team approach to achieve organizational objectives, increase produ
ctivity and enhance morale.
Proficient in the use of Windows 2000, MS Word, Access and Excel. Oracle, Proch
annel, Lotus Notes, WDS, GoldMine, Sales Logix, QuickBooks Pro, and numerous cus
tomer service database programs. Type 80 wpm.
Education
Simi Valley High School V
Simi Valley, CA
High School Diploma, 1989
Professional Experience
Diodes, Inc. V Westlake Village, CA
Inside Sales Representative, 2/04-Present
Answer incoming calls, assist with forecasting, pricing and updating of quarterl
y RFQs for contract manufacturers. Administer consignment orders and invoicing o
n a weekly basis, handle sample requests and inquiries for RoHS compliant parts.
Utilize Prochannel software to submit price quotes, debits, and contract pricin
g to the customer. Participate in the installation and testing of new Oracle upg
rade and update pricing in the system. Train and mentor new employees in all are
as of the department. Involved in the PPAP process, PSWs, qual packs, customer s
pecial specs and spec reviews incoming from the customer. Work directly with 3 o
f the top distributors. Process EDI and manual orders, back logs, pricing issues
, order changes & cancellations, order expediting, stock rotations, returns, and
claims. Work with the factory to expedite missed shipments and advance shipment
s for urgent orders. Work with top customers such as Apple to help in the progre
ssion of Green product. Work closely with the engineers to ensure that new produ
ct is set up and shipped out in a timely manner. Worked closely with individual
sales reps nationwide to resolve emerging issues and ensure highest levels of c
ustomer service/satisfaction.
Sentex Systems (Chamberlain Group) V Chatsworth, CA
Inside Sales Representative, 12/99-8/03
Worked in a call center environment to deliver exceptional customer service to k
ey accounts in Eastern Region for manufacturer of telephone entry systems and ga
te operators. Interfaced with customers to answer general inquiries, entered cus
tomer orders, and troubleshot problem orders. Tracked status of outgoing custome
r orders to ensure timely delivery of product. Worked with other departments suc
h as Sales, Quality Control, and Accounting to resolve emerging client issues, b
illing and logistics problems. Created spreadsheet reports in Excel, ran open or
der reports on a daily basis, and helped Marketing department to update parts/pr
oduct catalog prior to release.
Kendall Sign Company V Van Nuys, CA
Operations Manager / Accounts Payable & Receivable, 5/99-12/99
Performed office management and bookkeeping functions, scheduled appointments an
d answered calls on a multiple-line phone system. Processed accounts payable and
accounts receivable transactions in QuickBooks Pro; performed periodic ledger c
losings and financial reporting. Prepared bank deposits and reconciled monthly b
ank statements. Maintained weekly sales totals for sales reps and handled word p
rocessing of quotes, proposals, letters, and purchase orders. Monitored office s
upplies and maintenance of office equipment. Ensured office was well maintained.
Medical Illumination V Arleta, CA
Customer Service Representative / Office Assistant, 11/98-5/99
Administered office activities and provided administrative support to Vice Presi
dent of International Sales. Coordinated appointments, meetings, travel arrangem
ents and booking of medical shows/exhibits. Answered incoming calls and addresse
d technical questions regarding medical/surgical lighting. Processed faxed order
s, confirmed price/availability, and invoiced daily shipments. Handled incoming/
outgoing mail, sent literature to prospective customers and kept organized logs/
records of defective returned product.
Easton Sports V Van Nuys, CA
Customer Service Representative, 10/96-10/98
Managed nine of the top 30 accounts for large sporting goods manufacturer. Rece
ived and expedited EDI transmissions and PSO orders; communicated with distribut
ion center regarding pre-ticketing items and international orders. Prepared week
ly projections for specific high-volume accounts and generated reports/spreadshe
ets to provide overall view of activity for each account. Worked closely with in
dividual sales reps nationwide to resolve emerging issues and ensure highest lev
els of customer service/satisfaction