MADELINE PINELLI

3110 Pheasant Creek, Unit 203

Northbrook, IL 60062
Res: 847.291.9883
Cell: 847.778.8132
madelinepinelli@gmail.com

LEARNING & TALENT STRATEGY LEADER

15 years of success creating, leading, and executing practical, yet
compelling programs that drive effective and sustainable
organizational change for Fortune clients.
* Leverage world-class best practices coupled with exceptional OD
insights to assess client organizations, cultures, leadership
dispositions, and change objectives and provide program design and
component recommendations that strengthen employee engagement and
change management.
* Accomplished in building internal coalitions, fostering cross-
functional collaborations, and aligning enterprise-wide human capital
strategies and competencies with corporate mission, vision, and goals.
* Practiced in leading qualitative client engagements encompassing
stakeholder interviewing, discovery, goal-setting, brainstorming, and
focus group facilitation.
* Excellent coach and effective role model skilled in training,
developing, and supporting next generation of business leaders and
subject matter experts.

Core Competencies:
* Organization Development
* Change Readiness Assessment
* Change Program Management
* Employee Engagement
* Talent Attraction & Retention
* Discovery & Goal-Setting
* Human Capital Planning
* Enterprise Systems & HR Analytics
* Stakeholder Interviews
* Client Consultations
* Learning Content & Training
* Conceptual Frameworks

PROFESSIONAL EXPERIENCE
HEALTH CARE SERVICES CORPORATION - Chicago, IL 2006 - PRESENT
Nation's fourth largest health insurance company and licensee of
BCBS of IL, NM, TX, and OK with 17K employees and 12M customers.
Senior Learning and Talent Consultant
Consult with and advise internal business units on human and
organization development, employee engagement, and culture change
strategies. Enable transformation of strategy, structure, systems,
processes, and talent practices by determining organizational
development needs and championing change programs. Create work
environments that foster employee engagement, motivation, and
commitment.
Selected Contributions:
* Improved Internal Operations (IO) employee understanding,
engagement, and commitment to company vision, mission, values, and
goals as lead change management SME implementing first enterprise-
wide Service Value Program to improve and integrate customer call
center auditing process across entire division.
* Reduced audit findings by ~7% and strengthened relationship
between auditors and call center representatives by developing and
introducing Service Value Program designed to improve employee
engagement and communications during audit process.
* Named Lead Organizational Development SME spearheading
integration of multiple IO project management programs into single
unit for oversight of enterprise-wide change initiatives.
* Provided IT group with employee engagement baseline, drove
improvements in manager performance, and increased leadership team's
ability to discuss employee engagement impacts on work climate as one
of SMEs on team that developed, implemented, interpreted, and
developed follow-up action plans to new employee engagement survey.
* Facilitated successful collaborations among 12K IO employees by
advising and supporting leadership team of new 120-person Enterprise
Architecture Services (EAS) organization on communications,
organization change, and program maturity process/systems change.
Collaborated with these leaders to develop integrated strategy for
communications and marketing planning.
* Built business acumen within Learning and Talent organization by
initiating development and implementation of curriculum that was
later modified into series of automated coursework.

ITT TECHNICAL INSTITUTE - Mount Prospect, IL 2001 - 2005

Academic institution providing accredited, technology-oriented
undergraduate and graduate degree programs to 80K+ students at
campuses in 38 states and online.
Director of Career Services
Placed college graduates in positions at specific salary ranges via
marketing and networking with community employers and local Chambers
of Commerce.
Selected Contributions:
* Named Midwest Director of the Year for two consecutive years by
placing highest percentage of recent graduates and surpassing targets
by 20%-30%.
* Exceeded placement targets by 10%-15% consistently throughout
tenure.

BOEING COMMERCIAL AIRPLANE COMPANY - Seattle, WA 1992 - 2000

World's largest commercial airplane manufacturer with 35K employees
and five divisions across the United States.
Organization Development Consultant
Engaged key business leaders in large-scale communication strategy
and planning, talent identification, employee engagement, and change
management process. Provided businesses and functions with integrated
tools and processes in support of organizational change.
Selected Contributions:
* Played vital role in massive organizational change that impacted
35K employees, eliminated several internal silos, and migrated entire
corporation to enterprise-wide production strategy for definition,
control, and configuration of airplanes.
- Spearheaded OD component for developing and implementing SAP
business software, encompassing assessment of employee
willingness/readiness to change, baseline establishment, and staff
training.
- Partnered with business unit managers to create work climate
conducive to business change.

Additional Boeing Company experience as Management Analyst and IT

Systems Analyst.

EDUCATION
Master of Arts in Organization Development
ANTIOCH UNIVERSITY IN SEATTLE, WA
Bachelor of Arts in Economics
BARAT COLLEGE IN LAKE FOREST, IL

AFFILIATION
Organizational Development Network

VOLUNTEERISM
~ Cook County Department of Correction - Adult Literacy Program
~ Blind Service Association - Reading and Recording for the Blind
~ IL Malcom Baldrige Quality Award Certified Examiner

Keywords:
Learning Development, Talent Management, Organization Development,
Organization Effectiveness, Employee Engagement, Human Capital
Planning, Change Program Management, Human Capital Planning