MONA BREWTON, PMP

SEEKING OPPORTUNITIES AS TECHNICAL PROJECT, MANAGER, PRODUCT MANAGER & MARKET AN

ALYST
PROFESSIONAL PROFILE
ASTUTE PROJECT & PROGRAM MANAGER AND MARKET CONSULTANT PROFESSIONAL
Energetic Certified Project Manager contributes a distinguished blend of marketi
ng expertise, project, and product management skills to accomplish large-scale t
echnical reviews/integrations and competitive reviews to accomplish market objec
tives. Twenty eight years expertise earned with Fortune 100 companies while ser
ving enterprise markets; extensive experience in healthcare, education, and loca
l and state government and portfolios' billing in excess of $45 million.
CORE COMPETENCE
CONSULTING MARKET INITIATIVES - Research and analysis of client processes and ma
rkets criteria to disseminate large scale technology integrations while addressi
ng resource optimization, value creation with best in class, cutting edge soluti
ons.
BUSINESS ACUMEN - Savvy to understand complex, mission critical business operati
ons with careful budget scrutiny that highlights return on investment (ROI) and
value creation to address end use requirements, long term customer satisfaction,
and drive successful market in-roads.
PRODUCT & PROJECT SPECIALIST - Exerts careful oversight for complex details requ
ired for successful program, product and project facilitation from vision, plann
ing, scope, effective preparation using best practices for successful deliverabl
es, risk and quality controls, and budget management that focus on PMBOK methodo
logies and other trust industry/IT standards such as SDLS/ITLC. Spearheads dive
rse, complex technical implementations with the necessary tools, validation test
ing, and governances.
MULTI-LEVEL NEGOTIATOR & PROFESSIONAL COMMUNICATOR - Interpersonal communication
s skills to effectively focus interactions and tasks within cross functional, ma
trix organizations. Craft productive teams and coalitions that included relevan
t business leaders, community stakeholders, staff and specialists, and executive
management. This includes facilitating productive teams and project documentat
ion for strategic planning, market assessments, proposals and presentations, RFP
responses as well as professional marketing, customer facing materials. Additi
onal responsibilities include organizing educational and strategic planning work
shops that spur market growth, product penetration, and application understandin
g.
Notable Examples of Project and Program Initiatives:
* Florida's Dept. of Education, Div. of Vocational Rehabilitation statewide ven
dor survey to determine fair market rates and gap analysis. This included devel
opment of data collection and storage tools to meet RFP end-user interface crite
ria.
* Healthcare and Education Product Portfolio for devising market strategy and s
upporting processes to capture federal funding initiatives with competitive, ful
ly supported life cycle solutions.
* Smart/Electronic Community with IP/digital technologies for unique products/s
ervices and contracts with regional land developers and building contractors.
* Regional Healthcare Projects for deployment of shared networks throughout 22
counties: Electronic Medical Record (EMR), broadband integration of IP and digit
al solutions that converged voice, data, internet, and interactive video service
s for continued education and medical consulting. Networked top of the line PBX
systems with broadband, redundant connectivity, accounting and collections call
center and IVR applications.
* Florida's State Lottery - Call center with multi-tiered business continuity s
olution.
* Florida's State Government - Statewide migration of the 14 departmental data
networks to digital network services.
* Client planning sessions, seminars, and workshops to develop application/mark
et understanding and interest for E-Commerce, mission critical business continui
ty applications, advanced levels of outsourcing support options, digital/IP peri
pherals and end user applications.
DETAILED EMPLOYMENT HISTORY
Brandt Information Services: State Government Market Study, 7/2010-12/2010
Tallahassee, Florida served as Project Manager and Market Analyst.
Client: Dept. of Education, Division of Vocational Rehabilitation (DOE/DVR) in T
allahassee, FL.
* Facilitated statewide American Sign Language Interpreters' survey for fair ma
rket rate and gap analysis published in customer study.
* Directed vendor survey development, software definitions and software tools f
or end user interface, data collection and storage required for the study along
with the risk/quality controls and testing, and call center execution for succes
s.
Alaska Communications Systems: Enterprise Healthcare & Education Portfolio, 11/2
009-6/2010
Anchorage, Alaska served as Senior Product Manager.
* Developed enterprise Healthcare and Education product portfolio to expand LEC
opportunities into new territories and to capture new revenue streams associate
d with the Federal USAC/Erate programs and Stimulus initiatives.
* Researched to document client and competitive market assessments for document
ed outcomes for competitive gap review to design solutions that target ROI and v
alue creation.
* Focused portfolios' oversight with tools to assess on-going results and effec
tiveness to maintain product and program heath with program on-boarding to addre
ss customer satisfaction, sales, support teams, and customer markets preparation
, i.e., training, system migrations, and proposal/marketing materials.
AT&T and companies formerly known as Southern Bell, Southern Bell Advanced Syste
ms, AT&T Communications, AT&T Long Lines, BellSouth Business, and BellSouth and
AT&T Connected Communities, 1978- 2008
1993-2008
Served in Panama City & Tallahassee, Florida, and Asheville, North Carolina, as
self-supporting enterprise Account Manger II representing all enterprise lines o
f business and services.
* Addressed self-supporting market responsibilities (both pre and post sales ma
nagement) for solution development to integrate networks, complex voice systems,
digital data, internet applications and interactive video solutions for market
penetration of all lines of business into market segments.
* Competitive and market gap reviews for strategic and tactical planning, budge
ting scrutiny to achieve market growth, technology product penetration for emerg
ing technologies using consultation and review for developing unique product sol
utions.
* Identification and allocation of ROI and budget/resources with high level con
tract negotiations for developing complex applications including LAN/WAN network
s (Metro-E, Native Mode LAN Networks, multi-tiered diversity, MPLS, Frame Relay,
ISDN, Smart Electronic Community technology) integrations that include digital
equipment, software designs and end user data interface software tools.
* Developed business and community partnerships to create unique alliances and
solutions for sophisticated implementations that more than address end user requ
irements.
* Accomplished self-supporting responsibilities, client and market reviews, eva
luations, built long term customer relationships, facilitated client positioning
and account planning through to life cycle implementations and change managemen
t.
Examples
- Envisioned and implemented shared Regional Healthcare Projects to promulgate e
ase of access to healthcare network initiatives such as digital access and integ
ration of electronic medical records (EMR), disaster preparedness applications,
and convergence of voice/data systems across a 22 county region for major provid
er for 300+ clients.
- HealthLink's interactive IP video and data application for continued education
and consulting.
1974 to 1993
Served in Technical Roles with AT&T enterprise marketing and other associated co
mpanies noted:
* 1987-93: Network Engineer II and Project Manager, BellSouth Business in Pana
ma City, FL, for focused development of new business and deployment of emerging
technology solutions that converged digital broadband voice, data, video, intern
et IP with integration components for full functionality solutions that included
network, hardware, digital equipment and software design.
* 1986-87: Project Manager II, with BellSouth Business for Florida Panhandle,
based in Panama City, FL.
- Systems integration including the client reviews, solution design, pre-sales s
upport, and implementation of wide area networks, complex voice and digital data
systems, internet applications, and interactive video solutions to advance all
lines of business into the enterprise marketplace.
* 1985-86: System Designer & Project Manager I & II, Southern Bell Advanced Sys
tems based in Panama City, FL.
- Selected to work in new large systems equipment division for advanced voice
applications (PBX, Call Center, IVR, and Property Management Systems) for tailo
red turn-key solutions, i.e. Hospitals, local and State government, and Universi
ties.
* 1979-85: System Designer and Project Manager I, Southern Bell, AT&T Communic
ations and AT&T Long Lines serving on the State of Florida account team in Talla
hassee.
- Spearheaded statewide efforts including the re-structure of pre and post
sales process requirements, trouble shooting and resolution with formalized esca
lation procedures for tracking all activities and tasks, statewide implementatio
ns, roll outs and trials/demonstrations, and inter-company coordination of LEC a
nd ILEC relationships for Florida's Division of Communications.
Examples:
- Re-vamped regional accounting processes for billing of state's voice and data
networks to identify acceptable best practices and ensure high level customer s
atisfaction.
- Design oversight and implementation of Florida Lottery's Call Center with sof
tware programming, testing and validation for customer acceptance and on-going s
atisfaction.
- Migrated State departments' (14) data networks to digital networks.
* 1978-79: Service Consultant (Southern Bell: Panama City, FL, 1978-79).
- Responsible for addressing regional pre & post sales marketing responsibilitie
s for complex, diverse voice/data networks, termination equipment, and software
programming.
* 1974 -79: Upon graduation from Florida State University worked in field of c
riminology in two roles:
- Assistant Deputy Clerk of Circuit Court, Leon County (Tallahassee) for Cir
cuit Court sentencing, arraignments, pre-dispositions and Appeals.
- Research Assistant with Federal Law Enforcement Assistance (LEAA) Grant t
o research, review, and provide data analysis to optimize federal grant funding
to improve criminal justice and judicial services in (13) Northwest Florida coun
ties.
EDUCATION & CERTIFICATIONS
University: Bachelor of Science, Florida State University in Tallahassee, FL, D
egree Criminology, Social Sciences. (1970-74)
Business Training: Completed BellSouth and AT&T corporate training for core and
advanced courses; as well as other vendor training provided by Hill & Associate
s, Nortel, Fujitsu, Cisco and many other application (Call Center, IVR, System M
anagement) providers.
Certifications and Affiliations: PMI Certified Project Management Professional
(PMP) with National and local PMI membership and group participations.
Proficient in Microsoft Excel, Word, PowerPoint, Project as well as SharePoint &
Visio.