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Rita G.

200 Maitland Ave. #54, Altamonte Springs, FL 32701 * 407-332-6886 * rs10f8de6@we


Highly creative and strategic professional with a diverse career path highlighte
d by delivery of strong and dynamic advertising materials that propel sales and
exceed client expectations. Recognized for developing compelling copy and creati
ng new tools for information storage, as well as for providing junior staffers w
ith guidance and expertise to support team success. Background includes multiple
roles of authority with recognized companies - reputable for ensuring top custo
mer service levels and managing complex event logistics.
Core Competencies
Copywriting/editing * Internet Advertising/Marketing * Project Management * Even
t Coordination
Ad Design * Needs Analysis * Documentation * Logistics Management * Customer Se
rvice * Training
Professional History
SellMyTimeShareNow.com, Dover, New Hampshire * November 2005-August 2010
Optimized appeal and selling potential of properties through custom design/creat
ion of dynamic copy for ads in database, with a focus on meeting client's needs
and preferences. Conducted research and communicated with Account Execs to ensur
e accuracy of information, and developed resort database information for departm
ent use. Partnered with Customer Care Team to resolve client issues and delivere
d daily reports to Managers. Supervised activities of 1 Ad Designer.
= As an original Ad Designer for newly formed company, helped launch the Ad Depa
rtment and implement company's core strategy and mission.
= Played lead role in creation of a comprehensive resort database for both inter
nal and external users - authored detailed and compelling descriptions of more t
han 1K properties.
= Ensured smooth processing of ads and customer satisfaction through expert mana
gement of all workflow and activities, from gathering payment to editing and upl
oading ads.
= Recognized with 2 Employee of the Month Awards, as well as multiple Certificat
es of Appreciation, for help in resolving customer issues and assisting new Ad E
= Guarded against potential dispute or litigation through ongoing monitoring of
ads to ensure compliance with company and industry standards.
TRAVEL DIRECTOR (Independent Contractor)
Delivered key analytical and logistics support services to support programs for
various client initiatives, including government assessment centers and programs
. Conducted analysis and interviewed team leads to determine needs, then negotia
ted service contracts for vendors. Oversaw installations and setups. Personally
ran central communications desks to streamline registration and provide particip
ants with all essential event information.
= Drove fulfillment of sensitive government contract, which included setup, oper
ation, and close of 4 national program assessment centers.

RITA SWEET * Page 2 * rs10f8de6@westpost.net

= Ensured program efficiency through strategic coordination of travel plans and
events for large groups of program participants - coordinated transportation and
events, garnering high levels of client satisfaction
= Earned a stellar reputation as a highly ethical professional and proven team p
layer and leader, with strong skills across the full spectrum of Destination Man
FLORIDA DIGITAL NETWORK, Maitland, Florida * 2000-2002
Played key role in all activities leading to installation of customer services a
nd equipment - served as point-of-contact for sales engineers, Local Exchange Ca
rriers (LECs), technicians, and customers to ensure proper deployment and portin
g to network. Managed customer needs, while optimizing resources, through strate
gic processing of disconnects and moves.
= Enabled a 50% reduction in installation time by providing training to new empl
oyees in key areas, including customer service, engineering, and equipment.
= Ensured flow of installations, as well as fulfillment of sales goal, throughou
t 8-month period of understaffing by working many nights and weekends to project
manage and drive completion of T1 orders.
CAREER NOTE: Additional roles from 1996-1998 as a Network Data Analyst/Network R
outing Administrator for American Network Exchange, Inc. Full history can be vie
wed at http://www.linkedin.com/pub/rita-sweet/24/263/659.
Education & Professional Development
Courses in Business Management, Technical Writing & The Humanities
Northern Virginia Community College, Annandale, Virginia
Long Ridge Writers Group - Creative Writing