BUSINESS MANAGEMENT PROFESSIONAL

Multifaceted, performance-driven and high-powered professional, equipped with pr

ogressive and successful track record of rendering excellent customer service co
mbined with efficient leadership and motivational skills. Known for capabilities
to provide effective problem resolution and personnel motivation. Demonstrate c
omplex knowledge of business mechanics, sales and marketing, strategic planning,
and cost reduction. Articulate and refined communication skills coupled with e
xcellent interpersonal skills; able to direct and coordinate with cross-function
al team and departments. Recognized for steadfast dedication in accomplishing go
als and objectives within timeframe and with a high level of integrity and quali
ty. Shows competencies in conceptualizing business solutions that improve produc
tivity, enhance quality, drive sustained business performance, and maximize reve
nue potential. Possess strong organizational and management skills combined with
adeptness in working independently and collaboratively.
Core Competencies
BUSINESS PROCESS OPTIMIZATION BUSINESS ASSESSMENTS DEMOGRAPHIC MARKET MODELING
MARKET EXPANSION INITIATIVES
TEAM RECRUITMENT AND MANAGEMENTCOMPETITIVE MARKET ANALYSIS EXPENSE AND INVENTOR
Y CONTROL
TRAINING AND DEVELOPMENT CORPORATE RELATIONS RISK MANAGEMENT P&L MANAGEMENT
Summary of Experience
BUSINESS MANAGEMENT AND DEVELOPMENT
* Efficiently managed customer service and store operations, merchandising, huma
n resources, and training implementation for approximately 150 employees.
* Supervised the contractor desksa duties, which included project management and
resets in all 133 stores.
* Handled manager-on-duty assignments for the entire storeas operation.
* Comprehensively provided extensive product knowledge to facilitate product rep
lenishment and sales escalation.
* Significantly obtained annual pre-tax profit of more than $50 million or more
than 12%.
* Successfully generated incremental sales of $775M in just a three-year period.
* Oversaw the entire operation of 10 stores with 1500 employees.
* Achieved annual pre-tax profit of more than $400M or more than 10% for deliver
ing a successful sales and P&L results.
* Attained annual pre-tax profit of $80M or more than 10% for providing an effic
ient sales and P&L management.
STAFF MANAGEMENT AND LEADERSHIP
* Managed more than 20 direct reports and oversaw 532 sales associates in a regi
onal business initiative.
* Directed 1,500 sales associates, and store management teams of a ten store dis
trict.
CONTINUOUS PROCESS IMPROVEMENT COLLABORATION
* Conceptualized and led the roll out of the new program tailoring service for t
he professional contractor segment in 133 stores within an 18-month period.
* Trained and expanded product knowledge of all personnel to ensure delivery of
exceptional customer service to the contractor industry.
* Successfully achieved established sales and profit goals by providing comprehe
nsive mentoring and training to associates.
Work Chronology
LOWEaS a" Orange, Ct.
GENERAL MANAGER * 2005-Present
THE HOME DEPOT a" Northeast Boston Region
DIVISIONAL PRO MANAGER * 2001-2004
DISTRICT MANAGER a" OPERATIONS * 1997-2001
STORE MANAGER * 1995-1997
ASSISTANT STORE MANAGER * 1993-1995
DEPARTMENT