RESUM a" Anna Coyle

1503 Snowflake Court, Herndon, VA 20170

(c) 571-296-2064 Email: ac10fd7c4@westpost.net

A highly motivated career professional with a proven record of over fifteen year
s in operations, management, training, administration, software testing and deve
lopment, I am seeking to expand that experience with a challenging and technolog
ically advanced company. Resourceful and motivated with excellent technical, com
municational and interpersonal skills, I am used to meeting tight schedules and
deadlines and can confidently lead on my own initiative and work as an effective
team member.
Nationality: Irish
Legal Status: Greencard
Driving license: US, full, clean
Languages: English (mother tongue), French
Excellent references are available upon request.
Computer Literacy: MS Windows 2010, Windows 98, MS Office 2003/2007/2010, MS Pro
ject, MS SharePoint, Internet Explorer, Netscape, Firefox etc., Adobe Acrobat/Fr
amemaker/LiveCycle Designer/Access/Robohelp, Outlook, Mail Schedule +, Web confe
rencing, UNIX, Oracle Designer, SQL, XML, Maximo and company specific applicatio
ns.
Certified courses: Word advanced, Word long doc., Excel 5, Outlook 98, Access, M
ail Schedule +, Communication and Presentation Skills, Customer Orientation, Tec
hnical Report Writing, Fran*ais Langue Etrangre.
RECENT CAREER HISTORY
Mar. 2008 a" Dec. 2010 a" Compass Airlines, Inc. (VA & MN) a" Manager, Technical
Publications
Emergency Response Team technical support with current NTSB Emergency Response
Training.
Licensed Notary Public.
Primary Duties & Responsibilities.
Complete oversight of all aspects of compliance (14 CFR), revision, change coor
dination, federal approval submissions, production and publication of Flight Ops
, Tech Ops, Procedural, Administrative and Training documentation. Reporting to
the Director of Safety & Compliance with primary duties as follows;
Management of duty assignments for four Specialists.
Collection, management, revision control and timely release of all documentatio
n from central repository maintained by Technical Publications. Editorial and pr
oofing duties for all submitted documents.
Complete editorial control of all company manuals, forms and documents with emp
hasis on federal compliance and content consistency.
Final approval of all presentation aspects in accordance with company standards
. Management of internal required coordination for consistency of content public
ation. Authority to make changes to publication and distribution processes as re
quired.
Complete authority for the implementation of standards, naming conventions and
currency requirements. Authority to amend those standards as requirements, polic
y and FAA compliance dictates.
Designated author of several federally required documents including the system
control General Process Manual.
Coordination of tasking and changes among subject matter experts/authors via Ad
obe Review and SharePoint.
FAA liaison with responsibility for the preparation of FAA submission documenta
tion. Principal liaison with the FAA before, during and after approval/review pr
ocess. Management of quarterly review submissions for FAA inspection.
Publication of all documents to company servers, websites, independent contract
host and SharePoint.
SharePoint administrator. Intranet administrator. Oversight of Training Records
 CBTS data management.
Management of all aspects of production to meet federal/industry/operational de
adlines. Management of paper document provision for aircraft libraries and indiv
idual users. Receipt and delinquency tracking.
Originator of internal Change Notifications which drives Read File issue.
Internal evaluation (via federally approved company program) and scheduled audi
ts.
Company administrator of server content and access privileges for approved 3rd
parties to access industry and regulatory compliant documentation online.
Monthly provision of aircraft and procedural documentation to flight crews via
interactive CD and/or web delivery.
Regular provision of flight crew, cabin crew and maintenance training materials
(disc and presentation).
Maintenance and revision management of on-board aircraft manual and spares.
Assignment of asset identification, part numbers and tracking of documents.
Assemblage of monthly electronic flight bag (EFB) data files for direct upload
to aircraft.
Compilation, revision and release of standardized company documents and interac
tive forms.
Additional Responsibilities;
Management and oversight of SharePoint workflow for DOD, FAA and IATA audits, i
nternal safety programs support.
Maintenance, compilation, audit and release of aircraft component maintenance m
anuals. Publication to websites. Provision of Safety Alert presentations, backgr
ound & badges companywide.
Design, revision, production and supply of safety cards, passenger safety infor
mation cards, aircraft placards, Mx documents (aircraft logbooks, logbook-can co
ntents, PCT, DMI, aircraft placards, ATA code cards, etc.) for aircraft and stat
ion facilities.
Production and provision of flight deck supplies (passenger and baggage weight
tables, briefing cards, flight deck instruments, safety badges etc.).
Currency management and supply of FMS and manufacturersa publications.
Currency management of initial and recurrent training material and qualificatio
n records forms.
Provision of paper and interactive CDs for pilot initial, recurrent and CBT tra
ining, Instructor training, flight attendant training, airport operations, human
factors and maintenance training.
Design, production and publication of presentations for Safety Alerts. Print pr
ovision of various safety badges, posters, newsletters, MX and Safety alerts etc
.
Maintenance of current documentation on all websites.
Follow-up of related ASAP reporting and attendance at FAA meetings.
Oversight and release of Task Card Manual revisions and coordination control vi
a Adobe review.
PREVIOUS
1995 a" 2000 a" Eurocontrol / C.F.M.U.* (France & Belgium) - IFPS* Operations an
d Testing.
a Design and implementation of a centralised database for testing and results co
mpilation.
a Application of a universal naming convention.
a Conducting, managing and assessing full cycle batch testing and results report
ing.
a Designing atest problemsa for integrity testing against future releases.
a Full electronic and paper administration/report writing.
a Designing errors with equal assessment standards for internal training.
a Results reporting and feedback to Heads-IFPS and software teams.
IFPS* Training and Operations Support
a Conducting/managing training, testing and assessment of new staff to full oper
ational level, providing refresher training after absences.
a Designing and testing new training techniques including writing training manua
ls, guides, standards and troubleshooting documents.
a Results analysis, inter-departmental liaising, polling trainees on techniques.
a Full electronic and paper administration/results reporting.
a Software testing, error analysis, pre-release final test approval, staff brief
ings and compilation of real data for training.
a Preparing presentations for international/inter-departmental visitors.
a Designing, documenting and implementing cataloguing and support procedures.
a Conducting research, archive traces and database maintenance.
Research Specialist-on-Loan
a Designing an object-oriented data model for aeronautical data based on ICAO* s
tandards.
a Providing domain values, links, definitions and naming convention.
a Sourcing and cataloguing data values, conducting integrity checks and maintain
ing back-up databases.
a Attending status meetings and assessing suggestions of international and gover
nmental parties.
a Writing interim technical notes, updates and minutes for distribution.
a Proofing, editing and drafting final English versions of all annexes to the pu
blished Working Paper and CDROM
IFPS* Operator
a Providing services of reception, treatment, correction and timely distribution
of National/ICAO* compliant flight plans and associated messages.
a Proposing and providing expert and accurate route advisories.
a Providing accurate flight information to TACT/Flow Management for Air Traffic
Control purposes.
a Developing procedures, software, contacts and internal relations.
a Channelling changes, queries and clients for follow-up.
a Training and mentoring new staff.
Aer Lingus, (Ireland) - 1989 to 1995 - Flight Operations & Dispatch Officer resp
onsible for timely provision of computer flight plans based on operational requi
rements, weather minima, fuel economy, loads, routes and carriage requirements.
Additionally providing Operations Control services supporting flight crews, rout
e planning, Fleet Control and Slot/Flow Management.
1989 a" 1993 AIS*/Flight Operations & Safety Officer responsible for the daily p
rovision of AIS services as contracted by Irish Civil Aviation Authority, public
ation of bulletins, training and management of Operations Assistants. Management
of on-board and on-the-ground technical libraries, documentation, FMCS updates,
Jeppesen library, flight deck supplies etc.
Academic Education, (Dublin, Ireland)
Rockford Manor Secondary school. Graduated with honors, distinction in English &
Science.
Dublin Institute of Technology. Graduated with honors.