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Results oriented leader with a proven track record in strategic thinking, proble
m solving and execution. Significant experience in accounting operations with s
trong knowledge of Generally Accepted Accounting Principles (GAAP), Sarbanes-Oxl
ey and Basel II. Demonstrated success in building strong performing operations
teams and working across business segments to achieve corporate goals.
Financial and Operational Control Design
General Ledger Reconciliation Design
Business Process Re-engineering
Strategic & Operational Planning Forecasting
Performance Measurement / Management
Change Agent
Consultant, January December 2010
Contracted by large bank in England to assist with general ledger remediation ef
forts following a loan servicing system conversion which occurred October 2008
* Designed and created monthly reconciliation and aging schedules to be used by
management for measuring remediation progress
* Developed daily reconciliation process to determine transaction level differen
ces between general ledgers and ALS system reports for cash, portfolio and syste
m clearing accounts
JPMORGAN CHASE (formerly Washington Mutual Bank), Stockton, CA 1990 2009
Sr Site Manager, 2004 November 2009
Managed Bank Operations team with staff levels as high as 300 FTE and annual bud
gets as high as $20MM. Responsible for about 350 GL reconciliations each month.
Provided back office support for reconciliation, research and cash management
to 2,500+ Financial Centers. Assessed both the design and operating effectivene
ss of internal controls and performed quarterly risk assessments (SOX). Identif
ied Key Risk Indicators (KRIs) and created management reports to ensure complian
ce. Responsible for operational and accounting policies and procedures. Operat
ional functions varied over the years and included: Branch Cash, Cash Operations
, Transit Checks, Official Checks, Check Adjustments, Teller Differences, Consum
er Loans, General Ledger Research and Reconciliation, Customer Research, Backup
withholding tax forms, and Compliance Servicing.
* Led Retail Bank Operations team in the banks implementation of Basel II histor
ical loss and event tracking framework. Trained and mentored other Sr. Site Man
agers in the methodology to ensure complete compliance and timely reporting.
* Led team to resolve multi-billion dollar differences related to a consumer loa
n servicing system conversion from Alltel to ACLS. Within 3 weeks of taking ove
r function, re-designed reconciliation processes for 2 in-process accounts (Paym
ents and Loans) to allow for transaction level reconciliation. Upon implementat
ion, number of FTE needed to reconcile these accounts went from 25 to 9 and all
outstanding items could be resolved within appropriate clearing cycle.
* Migrated banks official check vendor from Integrated Payment Systems to Citiba
nk (Annual sales volume approx. 18MM checks). Designed reconciliation process u
sing Frontier so all exceptions could be identified immediately, which allowed f
or timely resolution.
* Managed team of 250 KPMG contract resources to complete a 2-year lookback on b
anks Cash Transaction Reporting. Prior to joining project which had been in pla
ce for over a year, KPMG resources and bank staff were at risk of not meeting OT
S deadlines. Worked with contractors and bank staff to ensure all processes and
expectations were clearly defined and communicated to all levels of staff. Com
pleted project 3 weeks prior to OTS deadline.
* Streamlined banks branch transaction suspense entries by creating more effecti
ve system-posting rules for cash transactions. All transaction suspense require
d manual resolution and extensive research. Reduced number of incoming suspense
transactions by nearly 80% which resulted in a 6 FTE savings.
* Collaborated with branch management to reduce excess cash levels in branches a
nd ATMs by 24%
Section Manager, 1999 2004
Managed staff of 70+ FTE who were responsible for Bank Operations functions incl
uding: Branch Cash, Transit Checks, Official Checks, General Ledger Research and
* Designed teller cash reconciliation process for vendor serviced branches, whic
h resulted in 100% accountability for all customer cash transactions
* Implemented a Productivity Tracking System and various process improvements wh
ich resulted in a 40% FTE savings within a 1 year period. Reductions were realiz
ed through attrition and/or redirected to other functions as additional function
s transitioned to our site
* Developed business requirements for system to report official check exceptions
to vendor. Upon implementation, exceptions were reported and resolved timely,
which resulted in a 6 FTE savings
* Successfully transitioned staff of 250 from Southern California to Stockton, C
alifornia to create a new Loss Management Unit
Transaction Control Manager, 1998 1999
Monitored general ledger reconciliation and balancing functions for Deposit Oper
ations Division and reported results to Division Controller
* Provided guidance and support on system transition to Recon Plus (CheckFree)
* Served as accounting process consultant for division
* Successfully mapped and migrated acquired banks (Home Savings) General Ledger
Investor Reporting Manager (Formerly American Savings Bank), 1995 1998
Managed staff of 9 accountants and financial analysts responsible for accurate a
nd timely reporting and remittance to investors like FNMA, Freddie Mac and vario
us Wall Street Investors
* Valued servicing portfolios for consideration for sale/purchase.
* Valued mortgage servicing rights in accordance with FASB 65 and 122.
* Assisted with implementation of FASB 125 in 1997
Bachelor of Science, Business Administration, Accounting Concentration
California State University, Stanislaus
Turlock, CA
Associate of Arts, General Education
San Joaquin Delta College
Stockton, CA
CPA Exam Passed all four parts
CBA - Graduate School of Retail Bank Management
Washington Mutual Operational Excellence
Washington Mutual Leading Large
Washington Mutual Leading by the Numbers