John M.

Mellion
9871 S. River Oaks Drive, Baton Rouge, LA 70815 * Email: jm110564a@westpost.net
* Cell: 225.802.5299
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PROFESSIONAL EXPERIENCE
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Kongsberg Maritime - Field Service Engineer 07/2008 1
0/2010
St. Rose, LA.
Set up, modify hardware associated with Dynamic Positioning System; produce tec
hnical assistance in the field related to on call assignments with hardware and
software related issues.
Attended sea trials during commissioning, to complete testing of system.
Work with analog and digital controls; responsible for reporting errors or defe
cts on equipment delivered; suggest improvements.
Basic troubleshooting, installation, maintenance and service repair needs on de
signated equipment.
Maintained administrative responsibilities i.e., customer service logs, and int
ernal service records in a timely manner.
Maintained daily communications with customers to ensure resolution and proper
follow-up, leading to customer satisfaction.
Maintained tools and test equipment properly.
Utilized the escalation process to resolve customer service delivery issues and
conducting root cause analysis that will lead to effective problem solving.
Performed daily, weekly, monthly, quarterly, biannual, and annual periodic main
tenance on systems within established time frames.
Assumed responsibility for completing customer satisfaction within assigned acc
ounts.
Assisted in planning, communicating, and co-coordinating support plans with cus
tomer management.
Used escalation policies as required to keep management informed of down situat
ions.
Used training and experience to identify process related system problems.
Worked as a team member to provide efficient service delivery to all accounts a
ssigned.
Editing drawings for various projects and assignments, new and old, with use of
the AutoCAD.
Other duties as assigned; worked overtime and traveled on short notice when req
uired.
Federal Express - Courier
11/2005 07/2008
Baton Rouge, LA.
Responsible for delivering 6 8 thousand dollars of daily revenue.
45 pickups per day from appointed destinations; maintain 17 stops per hour
Efficient us of the Pocket PC computer system
K-Tek Corporation - Electronic Assembler 09/2005 11/2005
Baton Rouge, LA.
Responsible for assembling and testing 50 LCD screens daily; built 50 transform
ers for LCD screens.
 Solder key components on circuit board; Assembled diodes, variable resistors, i
ntegrated circuits, capacitors, and two-pin converters on circuit boards.
Quality tested completed projects using oscilloscopes and digital multi-meters.

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EDUCATION
Southern University A&M College - B.S. Electronics Engineering
Baton Rouge, LA. Graduated 05/2004
Masters of Environmental Engineering - Projected date Spring-2012
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PROFESSIONAL CHARACTER
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Ensure customer needs are met in a timely and efficient manner by setting high
quality standards.
I take pride in establishing & maintaining reputable working relationships with
customers and team members.
Excellent analytical and effective communication skills.
Ability to adapt to changes, process, and detailed oriented.
Time management skills.
Take responsibility for my actions, my projects and people.
Take initiative, and very organized.
Work well under pressure; able to listen, accept criticism and learn from it.
Good listener, I consult others and communicate proactively.
I support ethics and values.
Willing to relocate.

Professional and Personal References Available Upon Request